Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Air Fry forMember photos









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Great Basic Stove
[This review was collected as part of a promotion.] Love our new stove! So far all the features work well. I appreciate the simplicity and quality. The size is perfect in my small kitchen.
Nice range
[This review was collected as part of a promotion.] actually a very nice oven range great features the only thing missing is a warmer drawer at the bottom .
Seriously?? The Time does not display consistently
We replaced a 13 year old version of this range with this one today. Overall, it is great, BUT for some reason the time clock will not display consistently. The whole display goes blank when not in use. You have to physically touch the clock icon on the control panel to see the time. This is not mentioned in the manual, but my husband found other people complaining about the same thing. Supposedly, it's some kind of energy saver. Ha! We use this as a clock in the kitchen and I can't imagine it takes that much energy to run a clock. I guess it was a trade off that the oven light actually stays on when you open and close the door to check on a dish in the oven. We had to physically turn the oven light back on every time we opened and closed the door on our older version. Also, be sure you check all of the recommended settings for preheating and cooking on the griddle before using it and keep a pot holder handy because it may move around when you use a spatula to turn over something like a grilled cheese sandwich. The manual actually has a warning about this.
Disappointed
Something as simple as having a clock on the display that is always lit. At best it stays on for 15 minutes after setting time. Burner controls that are accurate and consistent. The same thing for the oven. Accurate and consistent temperature. These are the things I find missing. Having to have a law degree to understand Terms and Conditions before one can submit a simple review. Telling.
Poor quality
This oven is awful. I've had it for only two years and the ignitor needed to be replaced a few months ago, no the gas input valve is leaking and will cost more than the oven is worth to fix. I purchased the bronze colored version, which started wearing off within the first month of ownership. Just really terrible all around and would never buy Samsung again.
Hi Kkleman, That sounds incredibly frustrating, especially when you expect a major appliance to last for years and it lets you down so quickly. We would love to see your range working again. Over time, regular use can lead to wear on certain components, and eventually, some parts may need to be replaced. In cases like this, having an authorized technician perform the repair ensures that everything is handled safely and correctly, helping to restore the appliance to proper working condition. If you prefer to obtain the replacement part independently, you are welcome to do so by visiting the website of our authorized distributor for genuine parts and accessories. Their site provides access to a wide range of components specifically designed for your appliance model, ensuring compatibility and quality. You can find the link to their website below. Samsung Parts: https://samsungparts.com/pages/supports If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149176680 to help our team pull up your information. Leo
Don't even think about it
I had this range for about 3 weeks. A sauce boiled over (on a rapid boil burner - go figure) and now the cook top is pitted. Apparently, this is NOT covered under warranty. I now have to pay to have it repaired in addition to what I just paid for the range. Very upsetting. It's a stove - food will spill. I cleaned it when the burner was cooled, but too late. Samsung needs to re-engineer this product. It's like having an umbrella that gets ruined when it gets wet. And how is damage that makes the product unusable considered "cosmetic" and not covered? I will never buy another Samsung product - not a phone, not a fridge, nothing...
Good day, Let's get you the details for possible improvements with this Samsung range. Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately. Please turn to pages 39-43 of the ranges user manual for cleaning: https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44): https://www.youtube.com/watch?v=pCLkUo4ns6w Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us. Have a great day. -John
Great range but features aren't impressive
[This review was collected as part of a promotion.] I absolutely love this range but I probably should have just went with a cheaper one without the air fry or smart/wifi features as these features aren't very helpful. The smart capabilities only allows you to set the timer and what you want to preheat the oven to but it won't start preheating until you physically go and push start on the oven. And then with the air fry feature, I've learned is no different than convection except the convection fan maybe spins a little faster? I'd go with a cheaper version of this range that is convection but not air fry and wifi capable to save a couple hundred dollars on features that don't really make any difference.
Poor quality.
From day one had problems. The middle burner never stopped without a lighter, even after they sent someone to fix it. One of the knobs broke off after one year. The stove finally gave up after two years, even after I spent 500 dollars on the parts they said to replace. The extended warranty company won't fix my other appliance and wants me to spend $400 to have a technician come to my house, then might refund the cost. I used to buy only Samsung, but they have gone downhill. Look for another brand, and maybe when they focus on quality, I might go back.
Hi Jason, We understand your disappointment with not having the best experience with your range. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151813786) to help our team pull up your information when you message us. Thank you. -Ricardo
Don't buy it!
[This review was collected as part of a promotion.] This range takes a long time to warm up on bake less than a year and a half of owning the interior coating started to flake off. My air cleaner goes off every time I turn on the range. Samsung says it's just cosmetic and will not honor the warranty. Stay away from this product.
Hello there, We understand the importance of a reliable oven. Allow us to help. We recommend checking this troubleshooting link if the oven takes time to heat. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-takes-a-long-time-to-reach-set-temperature Here is a guide with tips and tricks for cleaning your oven. Please click on every option available. Kindly click on the embedded word and watch the included video. How to clean your Samsung oven https://www.samsung.com/us/support/answer/ANS10002315/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152030202) to help our team pull up your information. Have a great day. ^Camille
Range top switch failed after warranty expired
Front right burner (largest) is great for canning, making broth & stews. However, the infinite controller (the switch the knob connects to inside the control panel) has issues and immediately ramps up to high regardless of the setting it is set to (low for example). The large and small burner both come on even if you only select the small burner (inner burner) on the front right burner. Things cannot be left unattended on the front right burner without constant "babysitting" which is difficult making broth or stews where the contents are supposed to boil or simmer for a set amount of time. Based on my youtube search this isn't an uncommon issue for Samsung ranges. It was iffy during the warranty period and outright failed after the warranty period expired. All the other burners seem to work fine (so far). The oven itself seems decent enough. 6.3 cu. ft. interior of the oven will definitely hold a large/very large turkey. Though an inch or two of depth is sacrificed in the back of the oven for the air fry/convection component so it really isn't as deep as it looks. The air fry setting is fairly gimmicky. If you want to air fry, get an air fryer. AND...you need an air fry basket/sheet to use the air fry setting correctly. An air fry basket/sheet has holes cut into the bottom to allow the heated air to pass through. So although it says it is air fry ready - you need additional hardware to capitalize on it. Like I said, get an air fryer - no special hardware needed. Using the air fry option without the air fry basket/sheet is just using the bake setting with a fan - food will take just as long to bake with using the air fry setting without the specific hardware as it does to bake something on the bake setting. The oven itself has a VERY hard time with lower temperature holding - say 250 degrees to ~300 degrees. So cooking fish or dehydrating things is difficult because the oven cannot hold that low of a temperature - it either turns off or the heat bobbles up and down trying to find the right temperature (thermostat issue?). Also a full day of cooking cookies (a double or triple batch) will cause the oven temperature to spike up towards the end and burn the last couple sheets of cookies. So heating internally is consistently inconsistent. Trying to cook cookies with the convection setting just straight up burns the cookies, so meh? The stainless steel look is very nice and hides fingerprints well. We are slowly switching over all our appliances to the stainless steel design as the older appliances fail. The dishwasher is the last holdout, ha!
Greetings! We appreciate you sharing your detailed experience with the front right burner, oven performance, and Air Fry feature, as well as how the stainless steel finish fits into your kitchen. Your feedback helps us understand how our products are used and where improvements can make a meaningful difference. Let us provide help. To help with the cooktop burner, please see the Samsung troubleshooting link below, which includes resources and options to set an appointment: Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10002324/ Regarding the Air Fry feature: it requires the air fry tray since the technology works by circulating hot air around the food (Maillard reaction). Here’s a comparison between countertop and oven air fryers: • Countertop air fryer: Delivers quick, extra-crispy results for smaller batches, thanks to its highly efficient airflow. • Oven air fry: Offers the convenience of cooking larger quantities at once, perfect for family meals, while still achieving a nicely crisped finish. This range also includes a dehydrating feature, with the lowest temperature set at 100 °F. For baking, please note that convection mode is not recommended for cookies; conventional baking is still preferred. For oven temperature troubleshooting, please see: Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-cook-well Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151536631 to help our team pull up your information. Leo





