[This review was collected as part of a promotion.] I had a brand new LQ Washtower WKE100HVA installed recently and finally had the opportunity to use it. I had connected it to the app, and such, and everything looked good, but just recently ran the first load. The myriad of settings was interesting but a bit daunting, but I got it going anyway.  I put the clothes in the dryer and fired it up, and the UNIT was running fine.  I wanted to make some changes to the settings, but once its going, that's  not really an option...ok, no problem.   I fired up the app to see how things were going, and the app said the dryer was off...???  I'm standing there looking at it running. I started a chat with a rep, and he said that's a problem (no kidding), and I needed to delete the app, redownload it and reload the  wash tower into the app.  Kind of a Microsoft style forklift upgrade, but ok.   Waited until the dryer was finished, and then did that.  Less than fun, but it worked...ok, good to go....I thought. I was messing with settings on the app, and I had the washer door open to air out and dry as it was still wet inside,  and the app attempted to start the washer (my fault) and then errored.  It said 'door open'...which was correct.  So I closed  the door, and the error code on the machine went away. The next day I opened the app, and it had an error on the screen...said washer door was open.  It wasn't.  The error message was no longer displayed on the unit, but the app refused to clear.  I tried for a few minutes, but nope.  The unit was fine, but the app was stuck with the error. I deleted the washtower from the app and re-added it.  Same error. This was getting annoying. Again, I've only used the system ONE TIME. Since nothing would clear the error, I reached around behind it and pulled the 220v plug. Much like Microsoft, a hard reset cleared the error.  Really, LG?  So now, both washer and dryer show up in the app. Both units physically seem ok, but brand new equipment shouldn't have these errors. On the use side...the washer had quite a bit of water still inside, so it would be nice if it had a method to clear the water better, but leaving the door open for awhile isn't much different than what I've done with other manufacturer's units.  There was wet lint caught on the outside of the boot next to the door that needed cleaned, and the dryer lint screen has two tiny windows in the corners that aren't so easy to clear the lint from.   This is kind of a poor design, I think.  A single screened window would be simpler to clean, maybe not as stylish, but more functional.  We'll see how things go as I used the unit more, but these right out the gate issues give me a bit of concern. The full range of features LOOK cool, but I'll need to see how it performs to know more.   For now, it's 4 stars for look, feel and features, and one star off for kludgy functional issues on first use.

[This review was collected as part of a promotion.] We bought the WashTower last month and we like it. It washes and dries well, and the cycles don't take much time. We like the appearance and functionality, especially the control in the center of the tower. My wife isn't that tall, so the controls being placed there make it very convenient for her. The tower is also very quiet when it is working except for the alarm that lets us know the cycle has ended. The volume is just right to allow us to hear wherever we are in our home. WE would definitely recommend this machine to others.

I had to get the computer panel replaced due to soap getting into the panel. I believe this is a design flaw since we pull the drawer our to put soap in it, then close the drawer. How does soap get into the control panel? I had to pay to replace it, the tech will have to come out for a third time because he couldn't get the right part. Pretty frustrated since this is a 2 year old machine.

[This review was collected as part of a promotion.] First, I love an LG product. We have been together for over 14 years. Every item that I have from them still works -phones, tablets, earbuds, TV’s, Fridges. This is the first tower that I have had and I love it! It’s space-saving, Uber modern, and it performs efficiently (my electric bill has decreased)! I also know that the clothes are cleaner than my old side-by-side rival machine. I was a bit worried about having this type of washer because I owned a similar one in the past (not LG) and the smell was still stinky after the cleaning cycle. LG is transparent in their instructions in caring for the machine. There is no musty smell in the drum. This fits any household and can handle your delicates and heavy duty loads! It’s pretty quiet too! An adjustable chime when done for both machines. The app is a great tool for this machine as well! The cost I paid was also great with a promotion.

So far, SO good! We put the WashTower in a small laundry closet upstairs by our Primary Bedroom and I was worried about the noise but it's really quiet and has such quick cycles, I feel like I'm caught up on laundry for the first time ever with my 3 kids!

I love where the controls are. Washer: The installed wash settings aren't quite what I want, and you can't control/customize what thet do very well. The temp/spin etc are limited and don't let you select from full range of options. I found this limitation all the website confirming it isn't just mine. Dryer: It can't handle small loads. They never dry fully with the sensor (even with 'most dry' set). This is a new vent, it's not clogged. I always end up having to use the timed dry after. If I do a load of sheets and towels, I always end up with the sheets tangled around a balled up (damp) towel. No idea why because the never happened with my previous dryer, which was a similar style, just not stacked. I don't know the cost or easy to reach controls were worth the hassle or actually using it.

[This review was collected as part of a promotion.] Full size washer and dryer stacked to save space. I found other stackables to be smaller - this is full size which is awesome! It also gets clothes super clean. Stains that had been set in for months came out the first time I washed them in this. Our water bill also decreased and we've been watering flowers more in the summer heat, so I can only assume this is a big part of it! So far, I'm thrilled! The only things that drives me crazy is having to wipe the rubber around the washer drawer to remove excess moisture and that I can't figure out how to download the waterproof cycle to wash mattress pads and bath mats with rubber backing - the app leaves A LOT to be desired.

Purchased on 10/25/24and unit has not worked properly since install. LG does not have any techs available to repair unit. Unit gives a D98 error saying the duct work is blocked but the duct work isn't blocked because it isn't hooked up. I would not recommend this product.

We chose this unit specifically to fit a space where a linen cabinet used to be. We wanted a stackable unit, and was particularly attracted to this unit because of it's compact size, and controls located in the center of the unit. After installation we ran a few loads and in the washer's spin cycle the unit vibrated horribly and nearly danced out of it's space. Turns out the installer only removed 2 of the 4 shipping bolts that hold the washer drum in place during shipping. After removing the remaining 2, the unit is very steady during the spin cycle. Make sure the installation instructions are followed for removing the shipping bolts.

[This review was collected as part of a promotion.] We needed a new washer and dryer for a small hallway area and had trouble finding units that would fit into the limited space when my husband started looking at this LG model. It fit the niche we had and met all our needs. It is surprisingly intuitive in its operation. My 85-year-old mother mastered the controls in record time. The washer spin cycle works so well that our drying time is reduced by a third. The unit is well-balanced so any vibration is minimized. The control panel is easy to reach and navigate. We have not used the WiFi controls yet but it looks like a nice feature for more tech-savvy people.