I have one installed in my “washer closet”. The water drain hose on it is about 60” long, it does not wrap all the way around the back as shown in photo - it’s at least 12” short! The photo on the website shows a hose that when shipping wraps all the way around the back of the washer: have measured one in a store to be about 100”! I can’t speak to the operation of the machine as I can’t use it! The seller will be taking it back. Such a waste of everybody’s time and efforts.

[This review was collected as part of a promotion.] I love it and hate it. The combined tower is a nice space saver in an apartment, previous units barely fit when stacked. Washes clothes as expected, rinses better than my previous washer, app is okay but my partner hates it…because a lot of the presets require the app (some delicate or handwash option), but you are still required to interact on the actual washer and dryer (so clothes in washer, pull out phone, select downloaded on washer, start on washer). I believe you can enable starting the washer/dryer on the app but then you completely disable the ability to start on the washer, it’s crazy they can’t give you the option. The 2 biggest issues are the rinse and spin, and the inability to just add more time to the dryer. If you need to rinse and spin, you have to use the app, and you can’t select the temperature. It won’t do cold rinses, only medium/cool and there are no guides or documentation discussing water temperature for the unit. Cold is required for a lot of clothes. Also, never had a dryer where you can’t add more or less time, not a big deal but there are just so many basics missing, and the app falls short on providing them properly. A lot of this can be fixed in

This unit is new and will not wash anything. Only cycle that even sort of works is bedding, and on that it only fills up with water. All other cycles flash dashes on the screen. After that it never spins or washes anything. Can’t even spin out the water it brings in. Can’t believe it! So disappointing

[This review was collected as part of a promotion.] I had a brand new LQ Washtower WKE100HVA installed recently and finally had the opportunity to use it. I had connected it to the app, and such, and everything looked good, but just recently ran the first load. The myriad of settings was interesting but a bit daunting, but I got it going anyway.  I put the clothes in the dryer and fired it up, and the UNIT was running fine.  I wanted to make some changes to the settings, but once its going, that's  not really an option...ok, no problem.   I fired up the app to see how things were going, and the app said the dryer was off...???  I'm standing there looking at it running. I started a chat with a rep, and he said that's a problem (no kidding), and I needed to delete the app, redownload it and reload the  wash tower into the app.  Kind of a Microsoft style forklift upgrade, but ok.   Waited until the dryer was finished, and then did that.  Less than fun, but it worked...ok, good to go....I thought. I was messing with settings on the app, and I had the washer door open to air out and dry as it was still wet inside,  and the app attempted to start the washer (my fault) and then errored.  It said 'door open'...which was correct.  So I closed  the door, and the error code on the machine went away. The next day I opened the app, and it had an error on the screen...said washer door was open.  It wasn't.  The error message was no longer displayed on the unit, but the app refused to clear.  I tried for a few minutes, but nope.  The unit was fine, but the app was stuck with the error. I deleted the washtower from the app and re-added it.  Same error. This was getting annoying. Again, I've only used the system ONE TIME. Since nothing would clear the error, I reached around behind it and pulled the 220v plug. Much like Microsoft, a hard reset cleared the error.  Really, LG?  So now, both washer and dryer show up in the app. Both units physically seem ok, but brand new equipment shouldn't have these errors. On the use side...the washer had quite a bit of water still inside, so it would be nice if it had a method to clear the water better, but leaving the door open for awhile isn't much different than what I've done with other manufacturer's units.  There was wet lint caught on the outside of the boot next to the door that needed cleaned, and the dryer lint screen has two tiny windows in the corners that aren't so easy to clear the lint from.   This is kind of a poor design, I think.  A single screened window would be simpler to clean, maybe not as stylish, but more functional.  We'll see how things go as I used the unit more, but these right out the gate issues give me a bit of concern. The full range of features LOOK cool, but I'll need to see how it performs to know more.   For now, it's 4 stars for look, feel and features, and one star off for kludgy functional issues on first use.

[This review was collected as part of a promotion.] We purchased this unit to replace a dryer that went bad. We love the modern sleek look, the easy and accessible buttons. Little did we know we would be getting a washer/dryer combo. We could not be happier with the install. Great innovation by LG

[This review was collected as part of a promotion.] Only a few weeks old but very happy to have this laundry center. It’s going to make our small laundry room much more functional than with side by side units and we love the melodies played to alert when cycles are completed.

[This review was collected as part of a promotion.] The washer sometimes knocks and makes load noice. The dryer is very quiet and is working great. Not sure if there’s a balance problem when there isn’t a full load. I have not seen anything in the instructions to address this problem. Will consult the manual. Otherwise everything else is okay

PRO: Looks good CONS: I have never had a washer that stinks like this one. Even my clothes don't smell or feel as clean and they are not as soft. I have to leave the door open on the washer so it doesn't smell all mildewy. I don't like having a washer that suggests I have to clean it after each load. That's just crazy and it doesn't help it smell any better. As for the dryer my only complaint is that lint, dirt, sand Etc builds up on the lower portion of the seal on the door. Therefore extra mess.

This is one of the more difficult purchases that I've ever made when it comes to appliances. I definitely won't buy this ever again, but unfortunately I'm stuck with my purchase until this thing finally kicks the bucket. My main problem with the device is the restrictive programming and how to wash and dry your clothes, you can't actually change certain settings and set up a custom cycle, you have to use the program cycles that the manufacturers at LG have prescribed for me to use. Now what I'm left with is no way to do a cold cycle wash, or to dry a load of laundry while using low heat. I've even tried using the app, it does have more cycle options, but you can't customize anything. I appreciate that the researchers and engineers at LG have figured out the best way to use this washing machine, but they seem to have forgotten that the purpose of a washing machine is to care for clothes. So when you want to set up a certain cycle to meet a specific need for your type of laundry, good luck because the engineers at LG have decided that all of their Cycles are in the best interest of the machine, not your clothes.

[This review was collected as part of a promotion.] It’s been 16 months and I am surprised how awesome this machine is. Water efficiency is amazing, my water bill actually went down. I was skeptical of how clean my clothes got with so little water in the tub, but they come out fresh and clean. With many downloadable wash cycles to choose from this baby is awesome. Easy to use an easy on the eyes when I get my utility bills. I don’t give it a 5 star rating cause it can’t unload, fold and iron my clothes. Lol