Hello, we are sorry to hear that the chair appeared damaged or defective. We are always looking to improve our products and strive to . If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Thank you for your feedback on the Serta Office Chair. We appreciate your honesty about the pros and cons of the chair. We are sorry to hear it does not meet your expectations in terms of comfort. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com for further assistance with your office chair.