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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 211-220 of 1,383 reviews
Mar 14, 2018
Reviewer name: Market Insights
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great support

Didn't realize how little padding my other office chair had until I tried this chair, made a big diffidence in my posture. Would have been great if they were already put together, but luckily I had someone who once he did one, the other 2 were assembled much quicker. Sturdy and comfortable

Helpful?2UDP50LK21VK15387164300
Nov 23, 2017
Reviewer name: Wayne
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfortable chair

The first one I got had uneven paddings. The return was easy at the local store. This second chair is comfortable as a PC chair. I tool one star off the rating because the finish on the frame is rough on some spots. But I still think it is a very good buy because of the high value/price ratio.

Helpful?2UDP50LK21VK15387164300
Jun 30, 2020
Reviewer name: Joe
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Its an OK chair...

Chair shipped and took a week until delivered. Put the chair together and it was leaning on one side. A crooked chair!!! Fixed it by adding washers to even out. It’s even and comfortable but we’ll see how long the pleather will last. Saw some reviews that the pleather rips after a few months. Keeping my fingers crossed.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Joe, We are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options, if you are still experiencing issues. Thank you.

Aug 3, 2020
Reviewer name: sarah
1 out of 5 stars
1 out of 5 stars review

Peeling Leather

This chair has been in a home office and not used on a daily basis. Suddenly the covering which I thought was leather is peeling off. Looks like its shedding. This chair was purchased at Sams Club and is certainly not the quality I'm used to when I purchase from Sams.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Sarah, we are sorry that you are having issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jun 17, 2023
Reviewer name: Mike
1 out of 5 stars
1 out of 5 stars review

WORST PURCHASE EVER.

WORST PURCHASE EVER. Recommend you do NOT buy. Purchase less than a year ago. Chair would lean back. Six months after purchase, the seat ripped on the seam. Repeated calls and emails for service either went unanswered or were wrong numbers. Neither the manufacturer nor Sam's Club would help. Will have to pay for another chair. First one purchased was returned to the store because the drilled and tapped holes would NOT line up.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hi Mike! We are sorry to hear about your experience and we want to help make this right. Please contact us directly at ServiceEscalations@trueinnovations.com so we can assist.

Oct 12, 2021
Reviewer name: Sharlene
1 out of 5 stars
1 out of 5 stars review

Cheaply made

I purchased this chair in April 2021 for my office and the seams are coming apart, the left side of chair rest as small tiny holes and lets just say I'm highly disappointed and will be returning it. I'm only 150lbs and the chair shouldn't be falling apart like this.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Sharlene, We are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this item. Please reach out to LF Products at 800-379-1060. Thank you!

Aug 20, 2021
Reviewer name: Abrad032
1 out of 5 stars
1 out of 5 stars review

Super uncomfortable. Caused severe hip and leg pa

I bought this chair a month ago. I really thought it was going to be a great chair. It seemed super comfortable in the store. After about a week and a half I started to notice that the seat of the chair was leaning to the right. My husband tried to fix it multiple times and it would be ok for a little while then would start leaning again. After work everyday my hips and legs were so sore I had to take pain meds to help. The chair is now sitting in the garage collecting dust. I would like to return it for a full refund but Sam's won't take it back.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there, thank you for taking the time to write a review. Please contact customer service at 1.800.379.9773. Thank you.

Jun 6, 2023
Reviewer name: the holy one
1 out of 5 stars
1 out of 5 stars review

to the curb

It's going to the curb, just like Serta stock prices. I was excited when I purchased this chair back in October. The excitement did not last as I slid out of it, getting my forearms pinched with the imitation leather. The only executive that would dear sit in this chair is taking it out to the curb. I brought back my other office chair, which lasted ten years. My disappointment is only matched by the need to inform others of a genuinely horrible purchase

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

We are sorry to hear that you had a negative experience with our chair, and we apologize for not meeting your expectations. We appreciate your feedback and would like to assure you that we take all feedback seriously and use it to improve our products and services. We hope that you can find a chair that meets your needs better than the one we provided. If you have any further concerns, please do not hesitate to contact our customer service at 800-379-9773.

Nov 27, 2020
Reviewer name: De
3 out of 5 stars
3 out of 5 stars review

Hard seat and slight slope downward

It is a well made chair. The seat is hard, if you sit all day. To look at the seat you wouldn't think so, but it slopes downward. I will be keeping it and buying a seat cushion, because it was affordable and will be cheaper than buying the next price range chair.

Helpful?2UDP50LK21VK15387164300
Oct 9, 2020
Reviewer name: Joy
1 out of 5 stars
1 out of 5 stars review

Poor Quality

We bought this at the start of quarantine in March 2020 for our college aged son who was suddenly attending college out of his bedroom. He is only 130 pounds and yet by June the seat seam has split into a foot long opening exposing the white filler material. He said the chair was comfortable but it certainly can't handle even a lightweight sitting in it for extended periods.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!