A few days after the 1-year warranty, the seam on the seat bottom between the first large bolster and backward bolster came apart. I bought it for my son who is 130 lbs and he is a college student who does not abuse things. Either Sam's or Serta (Innovation, what a name) will take responsibility for this poorly made chair. Breaks right after the warranty expired, the engineer must have done a perfect design, very unfortunate...

I've had it about 2 weeks now and it's terrific! Comfortable, moves easily(even on my carpeted office floor) and it can be wiped down(which I really wanted). $99 is a good price for a chair with a high back. I put it together easily and barely needed the instructions. Highly recommend!

Needed a good office chair, so ordered one. Arrived yesterday. Very easy assembly, all required things in the box with instructions. Feels comfortable. Can adjust height. Leaning back is a problem as is not flexible going behind. Else all looks fine. Early days.

There were no directions included, but we were able to find the instruction manual online. Took about 20 minutes to assemble. This chair is a little larger than I planned on purchasing, but it was on sale and I'm glad I purchased it. It is very comfortable!

When assembling, discovered only 4 wheels had been included instead of 5, fortunately the wheels from my other chair were the same size and I hadn't thrown it away yet. Unable to lock in tilt position, not sure if it's possible. it's comfy. I'll give it that. Can't recommend it due to the fact that others might not have a spare wheel and the chair is unusable without all of them.

This chair is excellent. It is very comfortable. It was easy to assemble. Looks awesome. Price is great. Ignore all the negative reviews and try for yourself. I almost did not purshase and I am glad that I did. I rarely complete reviews, however felt the need to, as I am very satisfied with this product a+++++

The fake leather cover on this chair is a hazard because it creates its smell. I've owned it for one week and it still stinks so badly that I get a headache and am nauseous if I sit in it for more than an hour. I've placed it outside for an entire day to air out, sprayed Lysol in the room where it is kept and still the smell is awful and permeates the air. I will be returning this chair today and Sam's Club should pull all of the chairs from its stores if it cares about the health of its customers.

The chair looks good and comfortable. But the quality control is very inconsistent/bad. I bought one for me and one for wife. On both chairs, the gas lift will go down a few mm/cm as you sit on it. In mine but the gas lift didn't stayed in position. It'll randomly go down during the day. The customer care number is useless. No one ever picks-up the phone, if I opt for call-back, no one ever calls back. No one responds to email as well. After trying reaching them multiple times, I returned it to store and got a new one 2-3 weeks back. With the new one, the upholstery stitching on seat and back is loose to begin with. The leather is wrinkling as if its been in use for years. The gas lift seemed to staying uptil now but I felt it lowering on its own today. Called customer care, with same non-response as earlier.

My wife and I both ended up working from home. We had already bought one of these chairs for our home computer that my son was using for Virtual learning. We now have three of these, they are comfortable and I am happy to spend my entire work day in mine.

comfortable chair