From the first moment this chair was put together the seat was cockeyed, leaning to the left. But it comfortable and a decent price so I kept it instead of trying to disassemble it. Fast forward 2 years and the leather on the seat is peeling. Little pieces of leather are all over the floor and the exposed under layer is growing larger everyday. Would not recommend this chair for everyday use. Looking for better quality.

I purchased one of these years ago and it was good, but never great and the plastic cracked. I looked around when it was time to replace and decided to try it again. Unfortunately here I am about 45 days into this purchase and the swivel mechanism locks up and it wont tilt. (It's kind of a claustrophobic feeling when you can't lean back even a little ways when you know you should be able to.) Overall just nowhere near the quality one would expect for the Serta name to be associated with it.

The chair is comfortable enough, but creaks and pops so much you can't move without this happening (I'm only 170lbs also). If you sit in this thing for several hours a day for work as I do, it starts to drive you nuts. I'm getting rid of it, and chalking it up to a poor purchase and will look for a more reliable chair elsewhere.

I bought this item in Octobo 2020. The seat couch was broken along the middle line after 6 months. I requested to replace it since it has one year warranty. But I haven't obtained it until now. The customer service is very slow. I didn't recommend it.

Seemed great for 8 months, THEN, the base shock died and left me sitting on my ankles UNDER the chair... they sent me a new shock, I worked a little too hard to change it AFTER WATCHING videos to illustrate the repair.... in the 12 months, the seat cushion was reported as hurting my bottom side to the point it felt as though i was being poked.... all in all, it seemed fine, yet again in 12 months it is not OK... i do not know if they will fix it again but I do not have hope it will be anything but a problem and soon

I really like the styling and comfort of the chair, but the seat cushion ripped all of a sudden…and it pinched us now and looks unsightly. Does the company replace torn bottom cushions? If I have to pay to replace or repair it will be unfortunate (which is why I put 2 stars). I haven’t had it very long, and expected to get more life out of it. Thoughts??

A few days after the 1-year warranty, the seam on the seat bottom between the first large bolster and backward bolster came apart. I bought it for my son who is 130 lbs and he is a college student who does not abuse things. Either Sam's or Serta (Innovation, what a name) will take responsibility for this poorly made chair. Breaks right after the warranty expired, the engineer must have done a perfect design, very unfortunate...

I’m short (5’2” on a good day) and this chair is great for my height. I have pretty bad posture from sitting everywhere but on a proper office chair for over 2 years and this is a life saver. The neck support isn’t too high where it usually just pushes my head forward. And the cushioning is superb. The wheels even work on carpeting.

Great chair

Great comfort