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Customer reviews for Lifetime Adventure Tower Swing Set Playset for
Lifetime Adventure Tower Swing Set Playset
4.4 out of 5 stars
stars
780 ratings677 reviews
  1. 5 stars72% (561)
  2. 4 stars16% (121)
  3. 3 stars2% (18)
  4. 2 stars3% (24)
  5. 1 star7% (56)
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Showing 261-270 of 677 reviews
Apr 5, 2015
Lede
5 out of 5 stars
5 out of 5 stars review

Absolutely love this Playset!!

I bought this playset for my two grand-children. I researched online for days and decided on this playset! It is very sturdy, provides many activities, and my grand-children love it! The instructions are very detailed and easy to follow. My son and my two son-in-laws put it together in 5 hours. One was in charge of reading instructions while the other two constructed it. They used power tools which made it go a lot faster. The only problem they had was with the floor of the tower. My son had to drill out the holes a little and it was quite difficult to get the bolts through to hold the floor down. Other than that, pretty much smooth sailing! Recommended over a wooden play set which I previously owned before moving. Much sturdier!!!

Helpful?34K58068JXAR15359500619
Jun 27, 2014
Father4
5 out of 5 stars
5 out of 5 stars review

Great Playset - Challange to setup

This is a wonderful playset that my kids LOVE! This was a gift and I am beyond thankful that we have it as our kids spend hours outside playing on this. This is a solid playset that is going to last a longtime (not like to wooden ones). The challenge on this was the setup as it took about 12hrs (split it up over two days). Someone with more experience could have done it in less time, but this was my first time to put something like this together and I ran into some self inflicted mistakes (read the directions very closely and look at the pictures to make sure you are putting together the right parts). No doubt that I would recommend this to anyone looking for a playset.

Helpful?34K58068JXAR15359500619
Apr 17, 2018
Ashley23
2 out of 5 stars
2 out of 5 stars review

It seems likes nice sturdy set.

We have owned out adventure tower playset for over a year now and all of our swings and bolts are rusted. It looks like our set has been sitting outside for 20 years already. If I could go back I wouldn't waste my money. It seems like a nice sturdy set at first, especially for the price we paid. Turns out you just pay for the brand.

Review from lifetime.com
Helpful?34K58068JXAR15359500619
reply from Reviews

Have you contacted our Customer Service Department? They will be able to help you fix up your playset. You can contact them by phone at 1-800-225-3865, or by email at customercare@lifetime.com. They are open weekdays from 7:00 am to 5:00 pm mountain standard time and Saturdays 9:00 am to 1:00 pm mountain standard time.

Sep 15, 2019
Erik_b
1 out of 5 stars
1 out of 5 stars review

Doesn't hold up to the elements, poor warranty

I was hoping this playset would last at least a few years until our son grew out of it. Unfortunately, a good portion of the set is rusted after less than 2 years. With the design, things such as the ladder have only a thin piece of metal connecting them to the set. That area rusted, and the ladder fell completely off. Initially, I wasn't concerned because there's a warranty on the set. However, it has been over 4 months with parts being out of stock, etc. to fulfill the warranty request we made. The tower portion of the set is unusable at this point because there is no ladder, and several of the areas to climb up are rusted and falling apart. I'd expect the construction, coating, etc. on these parts to be much better, but apparently they aren't made for climates like Florida's.

Helpful?34K58068JXAR15359500619
reply from LifetimeProducts

We are sorry to hear that you are unhappy with your playsystem! Give our customer service team a call and we can check on the status of those parts, they can be reached at 800-225-3865 or by email at customercare@lifetime.com. Customer Service hours are Monday-Friday, 7:00 am to 5:00 pm and Saturday, 9:00 am to 1:00 pm (MT).

Jul 10, 2020
Bella
2 out of 5 stars
2 out of 5 stars review

Just OK

The kids enjoy it. Takes two people about a week of afternoons to assemble. Noted some engineering flaws (high angle slide, weak floorboard in fort, indentations in roof that do not allow water to roll off after a rain). Metal seems to rust easily. Some parts were missing. Over-priced.

Helpful?34K58068JXAR15359500619
Oct 30, 2016
Donna Hurt
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Lifetime Tower play set

I bought this for my church....It took 5 men......... 13 hours to put this together and the worst part there were no instructions....after all was said and done my pastor downloaded the instructions to his phone and there were 96 pages of instructions. You should tell the person who buys this item there are no instructions....

Helpful?34K58068JXAR15359500619
reply from Supplier Response

I'm so sorry your instructions were missing! All our playgrounds should have instructions included. If you need any help please don't hesitate to call us at +1 800-225-3865. We can ship missing parts, including instructions, at no cost to you. Downloading is definitely much faster way to get them though. I'm glad you were able to find them online. You will have to update us now that it is together. How are the kids enjoying it?

Mar 19, 2017
Professional Builder
3 out of 5 stars
3 out of 5 stars review

Sam's Club version is different than regular model

The Sam's Club Adventure Tower is not the same model you get when you purchase one from other retail outlets. The Sam's Club version has a flimsy roof which is made from lighter, thinner material. Also, the long metal poles must be manually spliced together on the Sam's Club model whereas they come in one continuous piece on a non-Sam's Club model.

Helpful?34K58068JXAR15359500619
Apr 21, 2016
Playsetcustomer
4 out of 5 stars
4 out of 5 stars review

Great playset

[This review was collected as part of a promotion.] This is a great playset that we will likely enjoy for a long time. The installation process was long and tedious. I recommend watching the videos even if the written directions seem straightforward. We found that there is information in the videos that is not in the written directions. (such as where the swing bar is located in relation to the other parts while building the tower). There were also 2-3 places where the written directions had mistakes and called for the wrong hardware and caused some frustration, but we were able to figure it out with some logic and the help of the video. My only dislike of this playset is the ladder. The arch and distance between rungs is not safe for younger children. The top of the ladder is especially hazardous as the child is stepping from the ladder to the tower. The gap between the top rung of the ladder and the tower is very large. A child could easily fall right through it if they slipped or misjudged the distance. I realize every activity has inherent risk, but they could easily make the rungs closer together, re-engineer the ladder to be steps, or a variety of other safer options. I'd love to see Lifetime offer an aftermarket addition to the ladder to improve the safety. In general, this ladder is not up to par on quality compared to typical Lifetime products.

Review from lifetime.com
Helpful?34K58068JXAR15359500619
Nov 17, 2016
Hgb307
4 out of 5 stars
4 out of 5 stars review

Love this set!!

We bought this set a little over a month ago and set it up 2 weeks ago. We wanted to surprise our 3 yr old for his birthday. He LOVES it!! It's a great set and I highly recommend it. My only issue with the set was how much of a pain it was to set up. My husband and I spent 12 hours putting it together. (Which after reading several other reviews, we knew it was going to be a challenge.) The instructions weren't very clear and several of the hardware pieces didn't fit together. We would spend 15-20 minutes on one screw trying to figure out how to make it work. This happened so many times I lost count. Thankfully, they included some extra pieces so we could switch a couple of them out... but not nearly enough of them. It was extremely frustrating. However, seeing his reaction made it all worth it.

Helpful?34K58068JXAR15359500619
reply from Supplier Response

Sorry you had trouble with the assembly! We have assembly pro's on standby for when help is needed. Please feel free to reach out if anything else comes up. +1 800-225-3865 Monday to Friday 7 a.m. - 5 p.m. or Saturday 9 a.m. - 1 p.m. (MST); customercare@lifetime.com, or live chat from our customer service website.

May 29, 2017
RMaher
1 out of 5 stars
1 out of 5 stars review

Extremely Dissatisfied

We did the research. For months we looked for the right playset, at an affordable price, for our two kids. We devided on this set; however we waited to purchase. We went to Lifetime's website... read the reviews... finally we made the purchase. The first thing we noticed when we picked the unit up, it was in so many pieces and not packaged very well. We opened each box only to see that there were no instructions included. I contacted Lifetime and asked if they could email me the directions. I was told no and given a link to go to. The link did not work. I contacted them again and was given another link.... After several tries/searches I finally found the instructions for this model in English. This was a purchase for my daughter's birthday. I started separating everything and getting it ready to put together a week before her big party. We are missing parts CBG (x2) ~what you included has ZERO holes drilled, AUH, AAN, DWR, CSD, hardware blister packs EBW DYF and EAL, hardware blisterpack DYG, and the end caps. The ones included with the set are wrong. My family flew in to town to help celebrate her birthday and put this monster together. Her party has come and gone and I had nothing to give her. At this point the only thing we can do is take it back. I can't tell you if it is difficult to install. We weren't able to put it together. We have gotten no where with customer service. Don't waste your money.... IF you do decide to purchase this, make them open it in the store and go through EVERY SINGLE BOX and check for the instructions and inventory the parts; otherwise you will end up frustrated and out of a lot of money.

Helpful?34K58068JXAR15359500619
reply from Supplier Response

We are so sorry that your Adventure Tower Playset didn't include the correct parts. That would be a frustrating experience. This Playset is backed by an outstanding warranty, making sure that our customers are taken care of. If you have any future concerns or questions, please reach out to us through email at reviews@lifetime.com.