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QSEE 8X8 960H 1TB 8-960H SECRTY SYS

I purchased this system as a gift, have yet to install, waiting on warmer weather..... Delivery was on time and in good condition....Once installed I will update review!!! Win - loose - or draw....

One set of wires did not work. I contacted the manufacture and all I get is the run around.

the worst thing that I have bought

System works fairly well, especially for the price.

However, the technical support is AWFUL. The unit resets the factory defaults when there is a power outage. After over an hour on their "chat" (there is no phone support) I was directed to jump through hoops to maybe get the item fixed.

The backup battery inside is permanently mounted to the motherboard, and any attempt by the user to replace it will void the warranty.

That said, when it works, it is a decent product.

Very poor customer service

The system includes everything to be up and running. The hardest part is getting the DVR to talk to the router so the system can be monitored from anywhere there is an internet connection. I got it so I could observe the conditions around my house when I was away on vacation. It took many calls to their tech line to get everything working. Their technicians were very helpful in getting everything operational. My longest wait time was less than ten minutes. It was not a fun experience but the outcome was positive. I have a MacBook, iPad, iPhone and an Airport Extreme router. I would recommend this to anyone.

Very good system