Hi there.I’m sorry to hear that your printer has not printed or copied like it should. It’s easy to see why a difficult setup process would be a frustrating start to owning a new printer, so I’ll point you toward a resource and some information I hope will help.I can’t tell from your review why your printer won’t function like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarrantyKeithHP Care hp.com/support

Hi there.I’m sorry to hear that your printer has yielded prints so slowly even though it produces copies at a slightly better rate. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help. First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:- Windows: support.hp.com/us-en/document/bud03409- Mac OS: support.hp.com/us-en/document/c01928898If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)KeithHP Care hp.com/support

Hi, Hannah.I'm sorry to hear that your printer was difficult to set up and has failed to maintain a reliable wireless connection, and that you’ve not gotten the support you need. I can certainly understand why that would be a frustrating start to owning a new printer. With that in mind, I’ll point you toward some resources I hope will help you improve connectivity. First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:- support.hp.com/us-en/topic/diagnosticsIf any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) KeithHP Care hp.com/support