Hi there.I'm sorry to hear that your printer has stopped working. I can easily understand why that plus connectivity issues would be a frustrating combination, so I’ll offer a resource and some information I hope will help. First, I recommend you follow the steps outlined in this guide on how to deal with an out-of-paper error or when a printer does not pick up paper:- support.hp.com/us-en/document/c00786157You can also visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:- support.hp.com/us-en/topic/diagnosticsIf any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Hi, Judy:I am so sorry your printer is not working like it should. I can imagine how frustrating that would be. Because I want to help you to get the printer working consistently, I’ll offer some information I hope will help.From your review, I can’t tell what’s at the root of this issue, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarrantyTonyHP Carehp.com/support

Hi, Heather.I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why frequently needing to reconnect the printer would be a frustrating start to owning a new printer, so I’ll offer some resources and information I hope will help.First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:- support.hp.com/us-en/topic/diagnostics If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP supportI'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarrantyKeithHP Care hp.com/support