Hi, Akira.I’m sorry to hear that your printer has caused you such inconvenience. I can easily understand why the frequent need to reboot the printer would quickly become aggravating. We aim for customers to have a more reliable experience than what you’ve encountered, so I’ll offer some resources that I hope will help you get the device running to your satisfaction.First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline difficulty, which I suspect plays a big role in what you’re seeing. Visit that page here:- support.hp.com/us-en/topic/diagnosticsIf this or any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)KeithHP Care hp.com/support

Hi there.I’m sorry to hear that your new printer has made alarming motions and noises during printing. I can certainly understand why that would be a jarring surprise after setting up a new device, so I’ll suggest a resource and some information that I hope will help you remedy the situation and get what you need.I can’t tell from your review what’s causing the shaking and noises that you describe, but they concern me, and I believe they deserve further investigation. Thus, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:- support.hp.com/us-en/checkwarrantyKeithHP Care hp.com/support