Hi, Sarah.I’m sorry to hear that your printer doesn’t work often, and when it does, it prints slowly. I can readily understand why that would be a frustrating start to owning a new printer, so I’ll offer a resource and some information I hope will help.I can’t tell from your review what issue your printer faces or why it’s not performing like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Hi, Maryann.I'm sorry to hear that your printer has stopped working. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll offer a resource and some information I hope will help. I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Hi, Kimberly.I’m sorry to hear that you’ve had such a bad experience with your printer. I can’t tell from your review what difficulties you’ve encountered, but I’ll nonetheless offer some resources and information that I hope will help you get the most from the device from here forward.First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:- support.hp.com/us-en/topic/diagnosticsFor more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here: - support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)KeithHP Care hp.com/support