Hi, Susan.I'm sorry to hear that your printer did not accept the Instant Ink plan you wanted to establish. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll offer a resource I hope will help you get your printing plan set up as you intended.I recommend that you contact our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:- instantink.hpconnected.com/us/en/lKeithHP Care hp.com/support

Hi, Christina.I’m sorry to hear that your printer stopped working after you’d had it only four months. I can easily understand why that would be quite frustrating, especially considering that it never worked as it should, so I’ll offer a resource and some information I hope will help.I can’t tell from your review why your printer stopped working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Hi, Jazmin.I am sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why needing to unplug your printer and plug it back in before each use would quickly become frustrating, so I’ll offer you some resources that I hope will help you remedy the situation.First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and problems, including wireless connectivity and printer-offline issues. Visit that page here:- support.hp.com/us-en/topic/diagnosticsIf any problems persist, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)KeithHP Carehp.com/support