Hi, Iesha. I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help. First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:- Windows: support.hp.com/us-en/document/bud03409- Mac OS: support.hp.com/us-en/document/c01928898 If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarrantyKeithHP Care hp.com/support

Hi there.I’m sorry to hear that your printer has not worked like it should. The alarm and frustration you express is wholly understandable, considering that your new device prints only the first page of each print job. I want to help you remedy this situation, so I’ll direct you to some resources aimed at making that happen.First, I recommend you visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:- support.hp.com/us-en/topic/diagnostics If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:- support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Hi there.I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help. First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:- Windows: support.hp.com/us-en/document/bud03409- Mac OS: support.hp.com/us-en/document/c01928898 Also, often just updating the firmware can help improve print speed. You can find out how to do that here:- support.hp.com/us-en/document/c02919168 If my suggestions don't seem to help, please reach out to us for support any time. We're always here to help. You can contact us directly via your preferred method at this link: hp.com/contactHP KeithHP Care hp.com/support