Hi, Rolando.I’m sorry to hear that your printer has not connected wirelessly like it should. Your review is relatively brief, but your disappointment is clear – and totally understandable – so I’ll offer some resources and information I hope will help.First, you can access a setup tutorial as well as troubleshooting guides, user manuals, how-to documents and software updates for your printer here:- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213You can also visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. Visit that page here:- support.hp.com/us-en/topic/diagnosticsIf you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)KeithHP Care hp.com/support

Hi there.I’m very sorry you have not been able to establish a wireless connection with your printer. I can imagine how disappointing it must be to have a new printer but be unable to use it, so I’ll offer some resources and information I hope will help.First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. Visit that page here:- support.hp.com/us-en/topic/diagnosticsAlso, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here: - support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/29378213/manuals.If the problems persist, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)TonyHP Carehp.com/support

Hi there.I’m sorry you’ve had a bad experience with your printer. I can understand why receiving confusing information about HP support as well as having connectivity issues would be an aggravating combination indeed. With that in mind, I’ll offer some information and resources I hope will help.First, HP released this printer only this year and certainly intends to keep supporting it. Next, for help with the wireless function, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity issues. Visit that page here:- support.hp.com/us-en/topic/diagnostics If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Hi, Jonathan.I’m sorry to hear that your printer stopped working. It’s easy to understand why this would be quite a jarring surprise after it had printed and copied only a couple of times, so I’ll offer a resource and some information I hope will help.I can’t tell from your review why your printer won’t print or copy, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support