HP DeskJet 2755 All-in-One Printer, Copy; Print; Scan

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3.3 out of 5 stars

stars170 ratings167 reviews

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Dec 14, 2020

Emily

2 out of 5 stars review

Verified Purchase

Requires patience. Don't get if you need speed

My printer is hooked up to 600 Mb per second of Internet speed. Yet somehow it takes me anywhere from two minutes to two hours to print a single page... Sometimes nothing even prints at all. In order to print, I have to unplug the printer, press the power button, wait for the WiFi light to be solid blue— then I can't just send things to printer (even with it listed as an option on my device) I HAVE to use to HP Smart printer app... and even then if I wait longer than a few minutes, I know I have to restart the process cuz I've literally waited all day with the loading screen until finally it says its done and it's only printer half the page... so yeah if you're patient... VERY patient. You can use this printer as an alternative to frequent visits to a print shop. But if you're not printing a lot? Just go to a print shop. And if you're heavily printing each day? Get a different printer.

Review from walmart.com

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reply from HP Team

Hi, Emily.I'm sorry to hear that your printer has performed so poorly. It’s easy to understand why the lengthy delays, frequent restarts and unfinished print jobs you describe would be absolutely exasperating, so I’ll offer a resource and some information I hope will help. I can’t tell from your review why your printer is performing this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Oct 24, 2020

Silvia

1 out of 5 stars review

Verified Purchase

NOT WHAT I EXPECTED

The set up for this unit was more difficult than I expected. It prints extremely slow!!! The area where the ink cartridges are located is hard to change the inks. It is larger and more cumbersome than I wanted. The entire unit is plastic and it feels real cheap. I also prefer an actual paper tray which this unit does not have. The paper is loaded to the back of the unit standing up. I personally would not recommend this unit. The only positive about this whole experience is that it was received faster than expected.

Review from walmart.com

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reply from HP Team

Hi, Silvia.I'm sorry to hear that your printer is yielding prints so slowly and that you’re generally dissatisfied with the construction and design of the printer. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help. First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:- Windows: support.hp.com/us-en/document/bud03409- Mac OS: support.hp.com/us-en/document/c01928898 Also, often just updating the firmware can help improve print speed. You can find out how to do that here:- support.hp.com/us-en/document/c02919168If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)KeithHP Care hp.com/support

Feb 6, 2021

Elisabeth

5 out of 5 stars review

Verified Purchase

I am absolutely thrilled with this all in one printer! I've had it for about a month now and use it consistently. The app for it is incredibly convenient! I can even send a fax through the mobile fax option on the app! works flawlessly! I do almost everything from my phone and it's so cool that I can print shipping labels right from my phone, even if I'm not at home. I would recommend this for anyone for home use but it has also worked great for my small business.

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Jan 16, 2021

Kelly

1 out of 5 stars review

Verified Purchase

Unable to get it set up for my dad's computer

I got this printer for my dad to replace his old one. this one combines a printer, scanner and copier in one, so I thought it would be just what he needed. I also liked that it is so much smaller than his old one. Unfortunately, we were not able to even get it set up for him. Unlike any other printer I have ever bought, this one doesn't come with a disk for installation. Instead, it tells you to visit their website. His internet is bad, so it took some time to get the page to load, only to see it tell me that the printer is not compatible with his OS, but I could install it from my phone. I did, so now it says I can print from my phone, but nothing about printing from his computer. I tried to get help through the online chat but can only ask specific questions to an automated system. The only way I found to get a human was to sign up for an account I didn't want. I will be returning this and looking for something different.

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Jan 3, 2021

megan

1 out of 5 stars review

Verified Purchase

glass was broke when i opened the box

when i received my printer the glass was broken for the copying part.

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Oct 15, 2020

Michael

3 out of 5 stars review

Verified Purchase

Ok printer. Ive had better

I have to keep learning it in on WiFi . Go to print....no printer found. Ive had to unplug it several time to get it back online.

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Dec 5, 2020

Spooky3

5 out of 5 stars review

Verified Purchase

Good.

I think it's going to be a good printer for me. But I paid double the price of the printers during the big sale days. I should have waited, but I needed it.

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Mar 30, 2021

Cassandra

1 out of 5 stars review

Verified Purchase

This printer would NEVER connect to wifi. Went and purchased a $20 cord just to be able to set it up, still WILL NOT function properly. Only will print Black and White and low quality at that. This printer is NOT worth purchasing!

Review from walmart.com

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reply from HP Team

Hi, Cassandra.I’m sorry to hear that your printer would not connect wirelessly, and that it has not worked right even when connected via USB cable. It’s no surprise that you’re so frustrated after such a poor experience. I’d love to help you resolve this situation, so I’ll suggest a resource and some information I hope will help.I can’t tell from your review why your printer would not connect wirelessly and still is not working right, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what has happened and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support)I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:- support.hp.com/us-en/checkwarranty KeithHP Care hp.com/support

Jan 14, 2021

Konnetta

1 out of 5 stars review

Verified Purchase

Do Not Buy

Difficult to load software, difficulty connecting to devices, print quality poor and colors including black faint, error codes and HP Support not helpful! Sending baclk

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Jan 30, 2021

Ron

3 out of 5 stars review

Verified Purchase

I would like to return this I thought it was different from the two I have but isn't so how can I return this product? Brother are great printers I have two already

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