Customer reviews for LG 5.0 cu. ft. Top Load Washer with EasyUnload & AI Sensing forBad, bad, bad appliance.
I wish I can write a review with 5 negative stars. If you want your clothes to get washed run away from it. By using a normal cycle I got my clothes with dry patches in them and with lint spots. It's either using wasted amount of water (and yet poor wash) or don't use even half of what is needed. After 1.5 month of using it, I'm going to sell it (if anyone wants this) and buy another one. I bet those smart engineers that created that never did their own laundry in it.
We’re sorry to hear about your experience and understand how frustrating this must be. This is not the performance we want our customers to have. We appreciate your feedback and will share it with our product team. We recommend reaching out to our customer support team directly so we can assist you in troubleshooting. You can reach us at 1-888-542-2623 from Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. We’re committed to resolving this for you.
Horrible washer
This washer sucks, it’s not going to clean your clothes well and when you call they’re gonna ask you if you have a picture of how the clothes still smell bad when they come out even though you watch a whole cycle of the clothes on top not being agitated. The impeller sucks it doesn’t pull the clothes under if you really want the washer go with the agitator because you’re stuck with it after 14 days.
Hi. Thank you for sharing your experience with your LG Washer. It’s clear you’ve been putting the unit through real‑world use, and your feedback on cleaning performance, agitation, and the impeller design is truly valuable. LG washers operate differently depending on the model, and proper load distribution, cycle selection, and water‑level sensing can all affect how the clothes move during the wash. You can review helpful usage guides and troubleshooting information here: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC & https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to the link above for additional tips related to wash performance and loading. ^James
Exceptional Washer!
(This review was collected as part of a promotion.) So far, I've really enjoyed this washer. I did a lot of research before purchasing and felt LG was going to meet my laundering needs. The cycles are efficient and washed my clothes thoroughly. I have used the AI Cycle and was pleasantly surprised. It adjusted the time, temp, and spin speed according to the fabric. The cycles also seem to run fairly quiet. I love the easy unload feature, which makes it very easy to reach inside the tub. I love the little things like the drain feature on the soap dispenser as well as the sturdiness of it. The App Control is wonderful! You can track how many cycles since you've washed your machine, the energy consumption, as well as remotely starting your machine. It's also nice to be able to track the progression of each cycle in real time. All in all, I am very happy with my washer!!
Thank you for sharing your experience with the WT8200CW. We’re glad to hear you’re enjoying the efficient cycles, quiet operation, AI Cycle, and the convenience of the LG ThinQ® app. It’s great to know the thoughtful design features have made a positive difference in your day-to-day use. Moving forward, if you need any assistance, you may reach out to our LG CareQ Team at 1-888-542-2623 or connect with us through the following platforms: https://www.lg.com/ca_en/support/contact/whatsapp https://lg-chatbot.com/web/ca?locale=en_CA https://www.lg.com/ca_en/support/email
Do Not Buy This Washer .Worse than Horrible!
This is, without exaggeration, the worst washing machine I have ever owned—and that includes wringer washers, front-loaders, and a tiny stacking unit that barely qualified as an appliance. If you’re in the market for a washer with cavernous capacity—one that could comfortably launder a half-ton pickup and a camper—congratulations, you’ve found it. The 1 star is for the capacity. If, however, your goal is clean clothes, run. Run fast. Hug literally any other washer in the store for comfort. Thinking it might be user error, I tried six different detergents, plus various additives and whiteners (bleach is next, mostly out of spite). The machine burbles and bubbles enthusiastically but apparently draws the line at dissolving powdered oxy. Instead, it thoughtfully redistributes it onto your now tangled and twisted clothes in crusty little clumps at the end of the cycle. The “cleaning power” is truly awe-inspiring—our whites have gone from sparkling to a stylish shade of funeral grey, and our colors are now best described as “existentially tired.” Your laundry would emerge cleaner and brighter if you hauled it to a creek and beat it on the rocks. The manual claims this washer cleans by rubbing clothes together. That’s adorable. What it actually does is bounce them gently in a few bubbles like it’s afraid of offending them. I can achieve better results dipping clothes up and down in my kitchen sink. The preset cycles are etched in stone—technically adjustable, but never in a way that results in cleanliness. It’s also noisy. Constantly. Loud enough that you’ll wonder if it’s protesting its own existence. After just six weeks, I am seriously considering gifting this machine to some unsuspecting soul and replacing it with… literally anything else. Do. Not. Buy. This. Washer. Unless, of course, you’re tired of taking your truck to the car wash. And, yes, I have followed every instruction to the letter.
Thank you for sharing your experience, and we sincerely apologize for the frustration your new WT8200CW has caused. While we’re glad you appreciate the 5.0 cu. ft. capacity, we want your clothes to be just as impressive as the load size. The 'crusty clumps' you mentioned often occur when powdered additives don't fully dissolve in the lower water levels of a high-efficiency (HE) machine. We recommend placing any powders at the bottom of the drum before adding clothes to ensure they hit the water first. For deep cleaning power, try the Heavy Duty cycle with the Deep Fill option to increase wash action and water volume. We would like to investigate the noise and cleaning performance further with you. Please reach out to us at 1-888-542-2623.
Verified Purchase
LG WT8200CW washing machine
I've only had the washer for a month, but it seems very good so far.
Thank you for your feedback! We’re glad to hear your LG WT8200CW washer is performing well so far. We appreciate you choosing LG and hope it continues to meet your expectations! 😊
Verified Purchase
Senior user
Buttons are a little hard to push. No delicate cycle. Otherwise a great washer
Thank you for sharing your feedback about your LG WT8200CL washer. We’re glad to hear that overall it’s working well for you! We appreciate your comments regarding the buttons and the absence of a delicate cycle—feedback like yours helps us improve future products. If you ever need guidance on cycles, settings, or usage tips, our LG CareQ Team is happy to assist: 1-888-542-2623 | https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Washer
Enjoying the mach8ne so far. Very quite. Lots of options
Hi there, thank you for sharing your feedback! We're so glad to hear you're enjoying your WT8200CW—especially its quiet performance and variety of features. If you ever have any questions or need assistance, our LG CareQ team is happy to help at 1-888-542-2623. You can also contact us via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Bad cleaning quality
Clean very bad, clothes come out full of white stuff
We appreciate your review and are sorry to hear about this issue. Using the Tub Clean cycle once or twice a month and reducing detergent amount may help improve wash results. Thank you for bringing this to our attention.
Plenty oof cycles
I am very happy with this machine, my cloths come out nice an clean without the detergent residue like my old machine would leave on my cloths. It has many different setting and cycles to choose from. The machine is very quiet.
Hello, Jossie! it sounds like your LG washer is treating you very well. Fresh, clean clothes without residue and a quiet wash cycle is exactly the kind of experience we love hearing about. Glad those cycle options are giving you the flexibility you need. If you ever need anything in the future, feel free to reach out to @LGUSSupport. ^James
Washer is ok
You have to use your phone to run a small load. When I set up the small load on my phone and hit “send to washer”, the water temperature changes. And the washer shakes badly during the spin cycle.
Hello, Nancy. Thank you for sharing your experience regarding your LG WT8200CW Washer. We aim to design highly efficient laundry innovations that offer seamless smart connectivity and smooth operation, and we want to help ensure your cycles run exactly as you expect. When your washing machine experiences movement during operation, we recommend verifying that all four leveling feet are placed flat against a solid floor surface and ensuring that each cycle load is balanced evenly inside the drum. For situations regarding temperature changes or stability, checking that your hot and cold water supply valves are completely open can ensure correct intake blending. You can find detailed instructions to help optimize your appliance performance by visiting our official troubleshooting guides at https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues--1366656981583 and https://www.lg.com/us/support/help-library/lg-washer-how-do-i-fix-water-temperature-issues--20150721004117 for further assistance. If you require further support managing your cycle configurations or smart settings, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can investigate your details and provide direct assistance. ^James