Customer reviews for LG 5.0 cu. ft. Top Load Washer with EasyUnload & AI Sensing forVerified Purchase
Love my new washer!
This is the first time we've purchased a non-agitator washing machine and I love how it works! The drum is so much bigger and actually fits my king-size comforter.
Hi Caf49! Welcome to the wonderful world of non-agitator washing! Making the switch can feel like a big step, and we are absolutely thrilled to hear you are loving the results. That massive drum capacity is truly a game-changer, especially when it comes to tackling bulky items like king-size comforters with ease. We are so glad your WT8200CW is already making laundry day easier and more convenient. Thank you for choosing LG and for sharing your experience with us! If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Always LG!
Having reviewed several washing machines, LG stands out as the top as far as I'm concerned. In fact it seems that in all the Electronic Appliances, they seem to perform the best. And are affordable!
This completely made our day, Angelina! Hearing that the WT8200CW earned your top spot after comparing several washing machines, and that you have such confidence in the LG brand, is the ultimate compliment. We love delivering the perfect balance of outstanding performance, innovative features, and great value, so it is incredibly rewarding to know your experience reflects that. Thank you for being such an amazing advocate and for choosing LG! We hope your new washer continues to exceed your expectations for many years to come. If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Big upgrade
We had a much smaller, top-load washer with an agitator before this purchase. The agitator eventually broke (uncoupled from the shaft) and became a useless space-taker in the tub. Plus we couldn't wash our queen or king size comforters, had to take those to the laundromat. This LG washer is a major upgrade. Tub has ample space thanks to not having an agitator, but I haven't noticed any downgrade in the quality of the wash. We're about a month into ownership and we're only doing loads every 2 weeks now compared to maybe once a week with our previous washing machine. Loads come out looking great and mix around really well when you load the tub well (leave a hole in the middle). Even with big linens. Washer is super quiet and it's great we can see the wash while it's happening. We're very happy so far!
Thank you for sharing your experience! We’re thrilled to hear that your new LG washer is a major upgrade and that it’s making laundry easier, quieter, and more efficient—even with large comforters and linens. Your feedback is greatly appreciated. Should you ever need assistance or have questions about your washer, please don’t hesitate to contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET.
Wash into the newer era!
(This review was collected as part of a promotion.) I received the LG WT8200CW washing machine from @influenster and @lg_canada to try and share my experience. I’ve been using it and the first thing that stands out is the size. This washer is massive. It has a 5.8 cu. ft. capacity and no traditional agitator in the middle, so there is a lot of room for larger loads. I can fit my comforter, pillows and bedding much more easily than I could with my old washer, which has made laundry days much less of a hassle. - I really like how much control you have over each wash. You can adjust things like the amount of water, use TurboWash for more heavily soiled loads, or let AI Wash choose the cycle based on what you're washing. - The washing performance has been great so far. It cleans well, and I also appreciate that it's fairly quiet while washing. - The glass lid is nice because you can actually see what's happening inside. The lid also locks once the cycle starts. I came from an older machine where the lid never locked, so that took a little getting used to, but I do like the added safety. - The LG ThinQ app is another useful feature. You can monitor the washer, get notifications and use Remote Start. One thing to know is that you have to enable Remote Start on the washer before leaving, otherwise you can't start it remotely later. It's useful once you get into the habit of doing that. - The washer is quite deep. I'm about 5'7" and sometimes have to go on my tippy toes to make sure I get everything from the bottom. That's a small tradeoff for having such a large capacity. - During the spin cycle, I do notice some vibration. It's not something that bothers me right now, but I'll be curious to see how that holds up over time. - There are also quite a few sounds and tones when the machine starts, stops or finishes. Coming from an older washer with basically none of that, it definitely takes some getting used to. I don't dislike it, but I don't necessarily love having all the extra sounds around the house either 😂 It also has a 10-year limited warranty on the Direct Drive motor, which is reassuring for a major appliance. Overall, I'm really happy with it so far. The capacity is probably my favourite part because being able to wash bulky items without struggling to fit everything inside makes a bigger difference than I expected. There are definitely some newer features to get used to coming from an older machine, but once you do, there is a lot to appreciate here.
Hi YuliaC! Thank you so much for sharing such a thorough and insightful breakdown of your experience with the WT8200CW! We love hearing how much the massive 5.8 cu. ft. capacity has upgraded your laundry days, especially when it comes to fitting bulky items like comforters, pillows, and bedding without the struggle. It is also wonderful to know that you are enjoying the flexibility of features like TurboWash, AI Wash, the glass lid, and the ThinQ app with Remote Start. Coming from an older washer, it is completely understandable that some of the newer features, sounds, and safety functions can take a little getting used to, but we are glad you are finding so much to appreciate. Regarding the vibration you noticed during the spin cycle, some movement can occur at high spin speeds, so we recommend making sure the washer is properly level and that the leveling feet are securely locked in place for optimal stability. We are also glad that the 10-year limited warranty on the Direct Drive motor provides some added peace of mind with such an important appliance. Thank you for giving LG the opportunity to be part of your laundry routine, and a special thank you to you and the @Influenster team for sharing such a detailed experience with the LG community! Happy washing!
Verified Purchase
LG Top loading washer
I have used my new washer several times and the quality of the wash is good. My biggest disappointment is the necessity and difficulty of having to download a delicate cycle. I still have been unable to do this successfully after several attemps. Do people really have more waterproof items than delicate such that the former has its own cycle on the dash but the later does not. I doesn't seem like one should have to download an app and connect ones washer to wi-fi in order to get one's delicate clothing washed.
Hi Elizabeth, we are truly sorry to hear about your frustration with the cycle layout on your new LG WT8200CW washer, and we completely understand how inconvenient it feels to use an app just to wash your delicate garments. We appreciate your thoughtful feedback about having the Waterproof cycle readily available while Delicates requires downloading, and we will be sure to share this feedback with our product teams. To make things easier without using the app, you can create a manual delicate cycle directly from the control panel by selecting Normal and adjusting the settings to Cold Water, Low Spin, and Light Soil. If you would still like to use the Downloaded Cycle slot, Delicates may be preloaded as the default cycle, allowing you to select it directly without configuring Wi-Fi. If you continue to have trouble or would like assistance with your washer’s cycle options, our LG CareQ Team is available through https://www.lg.com/ca_en/support/contact-us/ with reference no. CNN260916605371 and will be happy to help.
Seems limited vs past model
I bought this washer cause liked my 14 year old LG WT5680HWA. This is supposed to be same capacity. Yet it feels/looks smaller. And i definitely know the opening to the inner tub is smaller. Also supposed to be stainless steel…yet part of it looks plastic. Another reason I like it less…there are way more limitations on the cycles…so if you want a 2nd rinse or extra water…it only allows it on certain wash cycles. Also, the touch screen….sometimes I have to press it hard for it to recognize I’m pressing it. There’s no real button to press, just a flat surface and just doesn’t seem as sensitive to touch as it should be. Hope it doesn’t come to be a real problem. Cause if I report not working properly, it will most likely work if a technician is here.
Hello. Thank you for sharing your review regarding your LG WT8200CW Top Load Washer. We appreciate you taking the time to share your feedback comparing it with your previous washer. Cycle options and special functions like extra rinses or water adjustments can vary depending on the specific cycle selected to optimize wash performance and energy efficiency. You can learn more about how to best utilize these settings by visiting https://www.lg.com/us/support/help-library/top-load-washer-thinq-features-and-settings--20152467499719?srsltid=AU7gw4W-_ekElB0f1dSCf9YXkOG1w13o6Bk3U28UIarRM45OjEBZM3_o For the touch control panel, ensuring your fingers are clean and dry when pressing firmly on the center of the touch pads helps ensure proper responsiveness. We want to ensure you have a seamless experience with your washer and are here to support you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Fails to clean clothes
Even with a deep wash cycle there are spots on the clothes do not get wet. The washer is not overloaded. If fact, I underload since a full load would result in clothes not getting wet or cleanThe most ineffective washer I have ever owned. Even though the washer is less that 6 months old I am going to get it replaced.
Hi. Thank you for sharing your review regarding your LG WT8200CW Washer. We appreciate your feedback about the wash performance and water levels, and we want to ensure your appliance provides the thorough cleaning you expect. To help optimize the water level and wash action, try selecting the Deep Fill option or selecting a heavier cycle setting like Heavy Duty to increase the overall water volume for your load. You can also explore additional tips to ensure optimal washing results by visiting https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790?srsltid=AfmBOoq1jfJg8sufdDw9YtUTScsYz9RSTzCNmm9RaShzFHMaTXr5TF0d. We are dedicated to providing support and ensuring a positive experience with our appliances. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Verified Purchase
Cold water not working.
Cold water not coming into machine. All my connections have been checked 3 times. 23 days old this machine. Repair man coming Monday. If this does not work correctly LG you are replacing the machine.
Hi Laurie, we are sorry to hear about the cold-water issue with your WT8200CW, especially with the washer being only 23 days old. We understand how frustrating it must be to have your connections checked multiple times and still experience the same problem. We hope the upcoming service visit identifies the cause and gets your washer working properly as quickly as possible. We appreciate your patience and the opportunity to address your concerns. If you need further assistance, please reach out to our support team through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260811010496 so we can further assist you.
Verified Purchase
MY EXPERIENCE HAS BEEN AWFUL AND VERY FRUSTRATING
Following is the text I sent to a contact number I found on your website which said I would receive an instant response. Have net had a response in over 24 hours but this will answer as my experience which has been awful. Hi. I bought an LG washer model WT8200CW on Nov 23 2025 in Ottawa Ontario. The washer squeaks with each revolution of the tub whenever it starts spinning and the washer has done this since I bought it. Even though I place each piece of laundry very accurately as directed in the manual I received, the various pieces end up individually bunched up during the washing, rinsing and spinning cycles so that the drum is unbalanced and seems to rotate a bit off center even after I adjust the load back to a balanced state. It is very frustrating to have to check the washer operation every few minutes to find it unbalanced to the point I need to rebalance the items in the tub again and again so it can spin without wobbling intensely. I don't think this is a healthy way for a brand new washer to behave. Is it? Is this an indication of something not being aligned properly? Is this squeaking and wobbling normal? If not, how do I get this brand new machine replaced or fixed so it operates the way it is supposed to?
We’re truly sorry to hear about your experience and understand how frustrating this must be, especially with a brand-new washer. What you’ve described—persistent squeaking, repeated load imbalance, and excessive wobbling—is certainly not the experience we want for our customers. These symptoms are not expected under normal operation, and we appreciate you providing such detailed information. We recommend contacting LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can review your case and arrange proper service or discuss available options. Please have your bill of sale handy when you call. We apologize for the delayed response you experienced and appreciate your patience while we work to help resolve this matter.
Verified Purchase
Not impressed
Had Lg products before. So disappointed washer leaking after 3 weeks
We sincerely apologize for the frustration and disappointment this leak has caused, Jewel. As someone who has trusted LG products in the past, experiencing an issue just three weeks into ownership falls far below the experience we want for our customers. Following the technician’s recent inspection, we understand that your case has already been forwarded to our internal team for further review. A dedicated representative will be reaching out to you directly to discuss the findings and provide an update on the next steps. We truly appreciate your continued patience and understanding while our team completes the review. If you need any further assistance in the meantime, our LG CareQ Team is available through https://www.lg.com/ca_en/support/contact-us/ with reference no. CNN260918639672.