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Customer reviews for Member's Mark 5-Burner Gas Griddle for
Member's Mark 5-Burner Gas Griddle
4.5 out of 5 stars
stars537 ratings243 reviews
  1. 5 stars77% (416)
  2. 4 stars10% (52)
  3. 3 stars5% (25)
  4. 2 stars1% (7)
  5. 1 star7% (37)

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Showing 241-243 of 243 reviews
Sep 15, 2021
Seth
1 out of 5 stars review

Warped

Warped after the 6th use. Need a replacement top..

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark

"We are sorry you are experiencing warping. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning. If your griddle is not correcting itself and going back to its original shape and/or is continuing to warp. Please reach out to customer service by phone or email. We would be happy to address any issues you are having. We can be reached at: 1-833-454-0864 or via email at: support@proseriesbbq.com.

Jun 14, 2021
Steve
3 out of 5 stars review

5 burner gas griddle

The cover does not protect from rain. My griddle is completely ruined now.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you so much for leaving a review. This griddle does not come with a cover. Were you referring to the metal lid? If you're having any issues with your Member's Mark 5 Burner Gas Griddle, Please reach out to customer service at: 1-833-454-0864 or by email at: support@proseriesbbq.com we would be happy to address any issues you're experiencing.

May 25, 2021
Anonymous
2 out of 5 stars review

warped on the first cook

this is unacceptable

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

We are so sorry to hear about warping issue with your griddle. Please reach out to Member's Mark at: 18883010332