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Customer reviews for Member's Mark 5-Burner Gas Griddle for
Member's Mark 5-Burner Gas Griddle
4.5 out of 5 stars
stars537 ratings243 reviews
  1. 5 stars77% (416)
  2. 4 stars10% (52)
  3. 3 stars5% (25)
  4. 2 stars1% (7)
  5. 1 star7% (37)

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Showing 221-230 of 243 reviews
Apr 6, 2021
JJ
1 out of 5 stars review

Griddle warps while in use

First use today and while using the griddle it warped. I had the flame in low position as well.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Support

Hi JJ, Thank you for giving us your feedback regarding your experience. If your griddle top is warping, please reach out to customer service at: 1-833-454-0864 or via email at: support@proseriesbbq.com they would be happy to provide assistance.

Mar 22, 2021
Chris B
5 out of 5 stars review

Good price compared to Blackstone

Made decision to go with a griddle this time and saw at Sam's. Took me about 3 hours to assemble which was not bad. The hose is a little short.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for your review. We have passed along your feedback regarding the regulator hose. For any other questions or concerns, please reach out to us at: 1-833-454-0864 or via email at: support@proseriesbbq.com.

Mar 14, 2021
Crunchy
5 out of 5 stars review

Excellent....High Quality

Very nice griddle. Overly impressed. Check out this Blackstone Pro Series 36" griddle cover. It fits perfectly. Check out the pics.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for your review and your cover recommendation. We are so glad that you're excited by your purchase. We hope that you get a lot of use out of your griddle for many years to come!

Mar 4, 2021
Jjab123
5 out of 5 stars review

Great!

I got this for my birthday and have used it most nights since assembling it. Assembly was fairly easy and straight forward.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Happy birthday! What a great birthday present. We're glad to hear the assembly went smoothly and you found it straight forward. Should you have any questions or comments, please reach out to us at 1-833-454-0864 or by email: support@proseriesbbq.com

Mar 21, 2021
Mel
5 out of 5 stars review

Love it! Feel like a Hibachi

We got this for my “husband” but he has yet to have a turn using it! With having an electric house it's been great cooking on gas again. We have made pork fried rice with all the veggies...I even made “butter-fly”.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for your feedback. We're so happy that you're so excited about the grill. Maybe your husband will get a turn soon too…maybe.

Jul 3, 2021
Air51
1 out of 5 stars review

Rust bucket

We purchased this griddle based on the great reviews it has received. Two days after assembly and before we even got to use it, the griddle itself started rusting over the areas we would cook. We called for a replacement griddle piece and received it a week later. After one rain shower, it started rusting the next day as well. We haven't been able to try it out because of all the rust everywhere. I've had a Weber grill for 10 years and it's been outside with no cover the entire time and doesn't have a spec of rust. Would not recommend.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for leaving a review. We would like to address this rust issue you're experiencing. Please reach out to us via email at: support@proseriesbbq.com with photos of the rust on your griddle top, and we will respond to you directly.

Jun 6, 2021
Lesliebham
3 out of 5 stars review

Great Griddle. Cover stinks!!

The Griddle is fine. The only complaint is that the drain hole is a little far into the cooking area. It should be closer to the edge because you have to watch that food doesn't fall into It since you are cookingaround It. Well made and sturdy! HOWEVER, this comes with a large heavy canvas type cover. Since water is the enemy of the seasoned surface, why would It leak? What is the cover protecting the surface from if not water- which can rust this surface so easily. . If you decide to purchase this griddle, It will need a truly waterproof or hard cover. That added expense would probably bring the cost up to the brand name griddles. They come with covers that don't leak!! Come on Members Mark! Don't cut important corners!

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

This griddle does not come with a grill cover. Perhaps you're reviewing the wrong product? This griddle has a metal lid that covers the griddle top, 2 metal folding side shelves, 2 drawers on the cart and one cart door. It does not come with a soft griddle cover.

Jul 17, 2021
Jr2022
1 out of 5 stars review

Griddle rusts

I purchased this grill based on the good reviews. I've had it for a little over a month and used it maybe 5 times. I purchased A good cover and always cover it when not using it. The grill top is rusted. If you cook anything on it you will end up with rust in your food no matter how much you clean and season the grill top. Very disappointed in the product.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for leaving a review. The griddle top is made of steel and will RUST when seasoning has worn off, has not been applied, or when the griddle has been stored for long periods. Follow the “Seasoning and Griddle Care” instructions in your manual, to remove rust and re-season the griddle.

Aug 10, 2021
TM
1 out of 5 stars review

Very disappointed

I purchased this gas griddle a little over a month ago. Before I could get to season it or use it, it started to rust. They sent me a new top to replace and I followed to season as instructed. After the first time use, the top is back to rusting. I've tried everything to remove the rust and even re-season for the 2nd time. I wish I could return this item and go with a different brand. Don't spend your money on this. It will rust after the first use.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for leaving a review. The griddle top is made of steel and will RUST when seasoning has worn off, has not been applied, or when the griddle has been stored for long periods. Follow the “Seasoning and Griddle Care” instructions in your manual, to remove rust and re-season the griddle. With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Never use soap to clean the griddle, this will destroy the seasoning. Hope this helps. For any additional assistance please don't hesitate to reach out to us at: 1-833-454-0864 or via email at support@proseriesbbq.com

Jun 21, 2021
Josh
1 out of 5 stars review

Warps!

I was looking for this grill in many stores but none of them had it. Only in a store that was the last one by the way. I was happy with my purchase but it happened that the iron with the heat of the fire got all crooked. It did not resist the heat and it was like a hat. So I had to return it. I do not recommend it

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for taking time to leave a review and feedback. We are so sorry to hear about the warping issue, and that you opted to return your unit rather than contact our customer service. We would have been happy to provide any assistance or replacement parts for any issues you were facing. We hope you will consider us in the future.