Thank you for taking time to give us feedback regarding your experience. We're very sorry to hear your item was damaged. Members Mark warrants that components in your new Gas Griddle will be free of defects in material and workmanship from the date of purchase, for the following period: Stainless Steel Burners...............5 years All other components...................1 years For replacement parts regarding your warranty issues, please reach out to us at: 1-833-454-0864 or by email at: support@proseriesbbq.com we would be happy to address any issues you've experienced.

This griddle does not come with a grill cover. Perhaps you're reviewing the wrong product? This griddle has a metal lid that covers the griddle top, 2 metal folding side shelves, 2 drawers on the cart and one cart door. It does not come with a soft griddle cover.

Thank you for giving us your feedback regarding your experience. If your griddle top is warping, please reach out to customer service at: 1-833-454-0864 or via email at: they would be happy to provide assistance.

Hi Nando, Thanks for choosing Member's Mark.

Thank you for your review! We are very happy to hear that you are satisfied! Should you have any questions or comments, please reach out to us at: 1-833-454-0864 or by email: support@proseriesbbq.com

Thank you for taking the time to leave a review. Thank you for choosing Member's Mark!

"We are sorry for your frustration. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning. If your griddle is not correcting itself and going back to its original shape and/or is continuing to warp. Should you require any assistance please don't hesitate to reach out to us at 1-888-301-0332. Also, know, You’re covered by our 100% Satisfaction Guarantee. If you’re a current member and not satisfied with a purchase made online or in club, we’re happy to issue a refund or replace it, with a few exceptions."

Hello, thank you so much for reaching out to us. We are very sorry you're having a hard time with the assembly. If you have any questions or issues with your assembly or the functionality of the grill, please reach out to us at: 1-833-454-0864 or via email at: support@proseriesbbq.com. We are happy to help with assembly or any replacement parts you may need. We know once you get the grill assembled you will love it. Please reach out to us and allow us a chance to troubleshoot.

Thank you for choosing Member's Mark!

"We are sorry you are experiencing warping. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning. If your griddle is not correcting itself and going back to its original shape and/or is continuing to warp. Please reach out to customer service by phone or email. We would be happy to address any issues you are having. We can be reached at: 1-833-454-0864 or via email at: support@proseriesbbq.com.