Skip to Main Content
Sams Club
Sams Club
Customer reviews for Member's Mark 5-Burner Gas Griddle for
Member's Mark 5-Burner Gas Griddle
4.5 out of 5 stars
stars537 ratings243 reviews
  1. 5 stars77% (416)
  2. 4 stars10% (52)
  3. 3 stars5% (25)
  4. 2 stars1% (7)
  5. 1 star7% (37)

Member photos

  • +53 images
Sort by |
Showing 231-240 of 243 reviews
Jul 20, 2021
Gatorboy
4 out of 5 stars review

great griddle after a few mods

You need to get winds covers for the sides. A temperature gun to read the surface temperature. A pressure gauge to make sure you are using the gas properly. This uses a lot of propane. Made a cover for the back of the griddle. Helped a lot with the wind and rain. When not using it put a cover on it. That'll stop the rust.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for taking the time to leave a review and your feedback. The best way to protect your griddle top from rust is to season your griddle top. Please refer to the “Seasoning and Griddle Care” instructions in your manual. For information about proper lighting instructions or help with any propane inquiries, please refer to your manual or reach out to our customer service team at: 1-833-454-0864 or support@proseriesbbq.com. They would be happy to answer any questions or concerns you may have about the use and maintenance of your griddle.

Apr 2, 2021
Mustang1
1 out of 5 stars review

Junk

I bought it just too have to take it back the lid was smashed out hade to be from factory because the box had no damage the hinges were bent 7 spot welds on the lid where broke. The door for the propane tank would not stay on it only latched on the pin by a 1/6 of a inch and the drawers only opened about 7 inches .I coukd keep going but I wont. I think they used the cheapest metal they could find to make this grill out of I would not recommend this grill at all

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for taking time to give us feedback regarding your experience. We're very sorry to hear your item was damaged. Members Mark warrants that components in your new Gas Griddle will be free of defects in material and workmanship from the date of purchase, for the following period: Stainless Steel Burners...............5 years All other components...................1 years For replacement parts regarding your warranty issues, please reach out to us at: 1-833-454-0864 or by email at: support@proseriesbbq.com we would be happy to address any issues you've experienced.

May 19, 2021
Tyler
1 out of 5 stars review

Warps Really bad

It sucks that I have to Wright this bad review because I was really enjoying this Griddle. It would warp a little bit here and there. Enough to were it wouldn't stay level for the juices to drip into the whole but that didn't bother me. Today I was cooking Carne Asada and it warped so bad that it popped my food up into the air. And got grease on my sidewalk.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for giving us your feedback regarding your experience. If your griddle top is warping, please reach out to customer service at: 1-833-454-0864 or via email at: they would be happy to provide assistance.

Mar 1, 2021
Abilene325
5 out of 5 stars review

Great Deal !

Assembly wasn't so bad and it does what it suppose to.... really satisfied!

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for your review! We are very happy to hear that you are satisfied! Should you have any questions or comments, please reach out to us at: 1-833-454-0864 or by email: support@proseriesbbq.com

Mar 16, 2021
Nando
5 out of 5 stars review

Awesome!

Great griddle and awesome price! Can't beat it! Glad I brought it home!

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Support

Hi Nando, Thanks for choosing Member's Mark.

Jun 19, 2021
BobbyB
5 out of 5 stars review

Possibly the best purchase I've ever made at Sam's. I have a smaller other big name brand and this is just as good if not better.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for taking the time to leave a review. Thank you for choosing Member's Mark!

Aug 21, 2021
Casey
1 out of 5 stars review

do not waste your money

Save your money, it has rust issues and becomes warped. I was told it was a known issue. The solution was to use it 25 more times, it will fix itself. If it doesn't, call back in and we will look into it.

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark

"We are sorry for your frustration. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning. If your griddle is not correcting itself and going back to its original shape and/or is continuing to warp. Should you require any assistance please don't hesitate to reach out to us at 1-888-301-0332. Also, know, You’re covered by our 100% Satisfaction Guarantee. If you’re a current member and not satisfied with a purchase made online or in club, we’re happy to issue a refund or replace it, with a few exceptions."

Mar 21, 2021
pat
1 out of 5 stars review

this grill is garbage. do not buy

Don't bother buying. Bad screws and holes don't match up. Poor instructions. We will see if the grill actually works. I would give this a zero rating

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Hello, thank you so much for reaching out to us. We are very sorry you're having a hard time with the assembly. If you have any questions or issues with your assembly or the functionality of the grill, please reach out to us at: 1-833-454-0864 or via email at: support@proseriesbbq.com. We are happy to help with assembly or any replacement parts you may need. We know once you get the grill assembled you will love it. Please reach out to us and allow us a chance to troubleshoot.

May 28, 2021
KC
5 out of 5 stars review

Bang for your buck!

Size, Value, ease

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Thank you for choosing Member's Mark!

Apr 25, 2021
Panch
5 out of 5 stars review

Awesome buy!

Our family loves making breakfast on this thing, super fast and delicious!

Helpful?2OWDBKVL4AGH15276802359
reply from Member's Mark Supplier

Happy grilling!