Thank you for leaving a review. The griddle should be seasoned before every use (including the first use) You will notice the griddle top changing color and becoming dark as it is seasoned. This is not a discolouration, it is becoming correctly seasoned. With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Never use soap to clean the griddle, this will destroy the seasoning. For more information regarding the seasoning process please refer to your manual.

Thank you for taking time to leave a review. We are sorry to hear about the issues with your burners. There are some troubleshooting tips in your manual. If you have tried the troubleshooting and are still experiencing the issues with only have your burners lighting, please reach out to us at: 1-833-454-0864 or by email at: support@proseriesbbq.com we would be happy to address any issues you're experiencing.

Thank you for taking the time to leave a review. I'm not sure what you're referring to when you say "flat". For any assistance with questions or concerns, please reach out to customer service at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to address any issues you're facing.

Thank you for leaving a review. Happy grilling!

Thank you for choosing Member's Mark.

Thank you for leaving a review. The push and turn starting feature on your unit should not be temperamental each time you are trying to light your grill. That must be frusturating! Sometimes poor weather conditions can cause lighting issues, but if you are experiencing lighting issues every time you try to light your grill, this needs to be addressed! Please reach out to customer service by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Thank you for taking time to leave a review. Thank you for choosing Member's Mark.

"Thank you for leaving a review. I have attached the dimensions of the griddle below to help you find a cover that will fit your griddle: Assembled Dimensions: (Shelves up) Length: 174.0 cm (68.5"") Depth: 67.5 cm (26.6"") Height: 104.2cm (41"") Assembled Dimensions: (Shelves down) Length: 122 cm length (48"") Depth: 67.5cm (26.6"") Height: 104.2cm (41"") Hope this helps!"

Thank you for leaving a review. It is very common for griddles to expand and contract during heating and cooling, and in some cases with thermal shock the griddle can warp or pop-up temporarily, but will correct itself. This is likely to occur in the first couple months of use but will correct itself with continued use. You can reduce the impact by only placing room temperature foods on the griddle, never placing food right from the fridge or freezer onto the surface, and also not pouring water on the surface for cleaning. If your griddle is not correcting itself and going back to its original shape and/or is continuing to warp. Please reach out to customer service by phone or email. We would be happy to address any issues you are having. We can be reached at: 1-833-454-0864 or via email at support@proseriesbbq.com

Thank you for taking the time to leave a review! We're so glad you're loving it! Sounds like a cook-off is in order between you and your neighbor! Happy grilling.