Hi Unsatisfied75, We're sorry to hear about the issues you are having with your Sony X80K. This is usually not the case for our TVs nor the experience we want you to have. If the TV freezes or won't respond, follow the instructions on this link: https://www.sony.com/electronics/support/articles/00141896 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi travid, Thank you for sharing your feedback on the Sony X80CK. You can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips. Please refer to this startup guide to help you understand the ports behind your KD-85X80CK: https://www.sony.com/electronics/support/res/manuals/5037/1beeeba3ca8905f0f8ecb20985ef9046/50377261M.pdf Hope this helps and thanks for choosing Sony! -Sam

Hi Hikerwendy, Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your X80K TV. Not all apps for Android devices can be used with the TV. Using Google Play Store on the TV displays only apps that are supported by the TV. However, you may install apps you have already purchased for your Android mobile devices for free if there is an Android TV equivalent. For reference: https://www.sony.com/electronics/support/articles/00279172 This TV supports Apple Airplay which allows you to to mirror the display or stream content from your Apple devices to your Android TV or Google TV. For more details, please refer to this link: https://www.sony.com/electronics/support/articles/00240540?utm_source=glean May we contact you to help? If so, please email the below information to socialsupport@am.sony.com: Name: Best Buy Username: Telephone Number: Model Number: Issue: We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi SonyFan2024, We're thrilled to hear that you are enjoying your new TV. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi SWEETGLEE, Excellent choice! We are so glad to hear that you are happy with the picture quality of your new TV! Thank you for the 5-star rating and for choosing Sony! -Carl

Hello Norse, Thank you for the purchase! We're glad you like the picture quality of the television. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! Regards, David

Hi G54yt67, Perfect! We're thrilled that you are enjoying the size and picture quality of the TV. Thank you for choosing Sony! -Ralph

Hi there, Thanks for commenting! We are so happy to know about your satisfaction with the amazing picture quality, ease of use, and Google TV feature of your KD85X80K. Because you do like them so much would you mind updating your star rating to show other buyers how great they are? Thank you very much for your purchase and for choosing Sony! Best regards, Romeo

Hi Voice of the vols, Thank you for taking the time to write such a wonderful review of your experience with your Sony X80K 4K TV! We are extremely pleased to hear you appreciate everything about this TV, especially the exceptional 4K HDR picture, sound quality and you find it easy to setup. Thank you so much for your purchase and for choosing Sony! -Jess

Hi EdWardB, We apologize if the Google TV feature on your KD-75X80CK did not meet your expectations. This is certainly not the news we would like to hear from you. You can actually set up the TV as a "basic TV" to disable the Google TV feature. You can find the "Set up basic TV" option during the initial setup. By selecting basic TV, you can watch TV programs via your indoor/outdoor antenna or cable set-top box and use the TV inputs for external devices. However, certain Google TV functions that require an internet connection, such as software updates, applications, Google Voice Search, Chromecast built-in™/AirPlay, internet browsing, and adding your Google™ account, will not be available. For more details, please refer to the following articles: https://www.sony.com/electronics/support/articles/00275353 https://www.sony.com/electronics/support/articles/00159487 Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony. Best regards, Romeo Sony Social Support