Hi Shreen, Thank you for bringing this to our attention, and we're sorry for the inconvenience. It is unfortunate that you are having a picture issue with your KD-55X80CK. This is definitely not the experience we were hoping you would have. If the patches also appear on the menu screen, there may be an issue with your TV. But if the patches are not visible on the menu screen, check if the issue is resolved while watching TV. If the issue continues, an external source (such as a cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue. Please check the following link to resolve this problem: https://www.sony.com/electronics/support/articles/00032635 We want to make sure you are taken care of and help check on your TV. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Issue: Model Number: We value you, and thank you for choosing Sony. Sincerely, Romeo Sony Social Support

Hi Dodgers blue 1 Thank you for your review, and we are really sorry if our KD-85X80K didn't live up to your expectations. This is not the experience we were hoping you would have. Despite your issues with the Spectrum TV app and TV startup behavior, we are glad that you like the amazing picture quality of the TV. For Spectrum TV app, we are sorry if the TV doesn't currently support this application. There is good news, however! As an alternative, if your phone or tablet supports Chromecast, you can simply use this feature from the Spectrum TV app to cast the content to this TV. And for the startup behavior, you can change the TV startup behavior to Last input if you prefer your TV to power on with the last watched TV channel or external input instead. Please refer to the steps below: 1. On the remote control, press the Quick Settings button. 2. Select Power on behavior. 3. Select Google TV home screen (Home screen) or Last used input (Last input). The next time the TV is turned on, the TV broadcast channel or external input such as HDMI that you were watching before turning off the TV will be displayed. Reference: https://helpguide.sony.net/tv/jusltn1/v1/en-003/05_04.html?hl=chromecast https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/articles/00257833 https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03_10.html If there's something we can do to help or you may need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thank you for choosing Sony. Best regards, Romeo Sony Social Support

Hi Redbarrun, Great! We're glad to hear that you like the picture quality and customer service. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi Aggie 92, You've made an excellent choice! We're very happy to hear that this TV fits perfectly in your media room. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi J Hicks, Thanks for reaching out to us with your concern. We regret to learn the you've been running into network issues on your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if the TV Wi-Fi signal drops or intermittently disconnects from the internet. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00184183 We do have good information about tips to maximize network and internet performance in your home here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80k/articles/00133631 Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase. For us to better assist you, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X80K: We are sorry for the inconvenience and hope to speak to you to resolve this matter. Sincerely, Jess

Hi Douglas, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl

Hi there, While we are pleased to hear that you're satisfied with size & exceptional picture quality of your KD-85X80K, we sincerely apologize if its sound quality didn't live up to your expectations. This is definitely not the experience we wanted you to have. We'd love to help you isolate the problem. To start, if you haven't already, we suggest updating your KD-85X80K firmware to the latest version. This update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. You can find the firmware update instructions on the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/downloads As for the sound, you have to consider that the sound quality of the television is dependent on the source that you're playing. Quality depends on the original video provided by the video content provider and your connection bandwidth. And while we are not sure what source/device or streaming application you are playing; you may try adjusting various settings related to the TV’s sound such as sound quality and sound mode according to your preferences and see if it improves your overall listening experience: Adjusting the sound quality - https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-03-09_02.html?hl=adjusting+the+sound+quality If you want more powerful sound, we recommend using a soundbar or home theater system. Sony Home Theater & Sound Bars - https://electronics.sony.com/c/all-home-theater-sound-bars If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thank you for choosing Sony. Best regards, Romeo Sony Social Support

Hi AK47WYO, Perfect! We're very happy to hear that you're satisfied with the overall excellent quality of your Sony X80K. Thanks for choosing Sony! -Sam

Hi Haneesh, Thank you for taking the time to review the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. In any case that you need assistance, please check Sony support page for further information; https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/articles/00200862 I hope this helps! Jay

Excellent choice, Timmy123! We are glad to hear that you are enjoying your new TV! Thank you for the 5-star rating and for choosing Sony! -Carl