Hi Jarod M, Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear that we've matched your expectations with your new Sony X80K LED 4K TV. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Your satisfaction with the excellent features, especially the stunning 4K HDR, black levels, rich colors and overall performance of your TV are greatly appreciated. Thank you for purchasing the 85" X80K and for choosing Sony! -Jess

Hi BobBRay, We're glad that you like the picture quality and ease of setup. We'll take note of your feedback with regards to the TV weight when mounting. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi BMDCS, We are really sorry if our KD85X80K didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We'd love to help you isolate this problem. To start, if you haven't already, we suggest updating your KD85X80K firmware to the latest version. This update enhances the TV's functionality and features while addressing any performance issues you might be experiencing. For instructions, please visit the link below: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-85x80k/downloads If the issue persists, please refer to the following articles to further isolate the problem: https://www.sony.com/electronics/support/articles/00114142 https://www.sony.com/electronics/support/articles/00190409 I hope this helps. Should you need more technical assistance or information with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you. Name: Sony.com Username: Model Number: Issue: Telephone Number: We value you, and thanks for choosing Sony. Sincerely, Romeo Sony Social Support

Hi Oluwaseyi, Thank you for the amazing review! We're thrilled to hear you like the vibrant colors, excellent 4K resolution, and all the compatible accessories with this TV that provides an exceptional viewing experience. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80CK LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi SuziX, Thank you for upgrading to your new Sony X80CK! We're glad to hear it works great for gaming with your Sony PS4. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80CK LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi Scottnjean3, We are sorry to hear that your TV has vertical lines. To isolate and hopefully resolve this issue, we recommend visiting this link: https://www.sony.com/electronics/support/articles/00032635. Despite your concern, it's good to know that you still like the overall quality of your Sony BRAVIA TV. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com Thank you for choosing Sony! Vincent

Hi CBLV, Great! We're glad that you like the picture quality, features, and ease of setup and navigation. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi MarthaBVC, Great! We're glad that you like the ease of installation, picture quality, and ease of setup. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80K LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! Erin

Hi Unsatisfied75, We're sorry to hear about the issues you are having with your Sony X80K. This is usually not the case for our TVs nor the experience we want you to have. If the TV freezes or won't respond, follow the instructions on this link: https://www.sony.com/electronics/support/articles/00141896 If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam

Hi Anna26, We are sorry to hear that you are experiencing issues with your Sony X80K TV. We'd love to troubleshoot the issues and make this a better experience for you. In the meantime, please try the steps on our related TV article link: https://www.sony.com/electronics/support/articles/00032635 May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl