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Customer reviews for LG 5.3 cu. ft. Top Load Washer for
LG 5.3 cu. ft. Top Load Washer
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3.5 out of 5 stars
stars
99 ratings99 reviews
  1. 5 stars45% (45)
  2. 4 stars16% (16)
  3. 3 stars6% (6)
  4. 2 stars6% (6)
  5. 1 star26% (26)

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Showing 51-60 of 99 reviews
Jun 20, 2024
Reviewer name: LJosi
5 out of 5 stars
5 out of 5 stars review

Great product

I’ve had this washer for almost a month and are so happy with it specially love the feature that you have the app in your phone and it lets you know when the wash is complete as well it gives you tips to maintain your washer clean and going I wash almost every day have toddler kids is a great washer no satins are left in the clothes

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
Jul 8, 2024
Reviewer name: Donna young
1 out of 5 stars
1 out of 5 stars review

[This review was collected as part of a promotion.] No because she was eating up my clothes buzzer bought the machine like a week ago and they start doing it so they want to pay stay and give me another one so I’m gonna wait almost a month to get another machine

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
reply from LG

Hi, Donna. We appreciate you taking the time to share your feedback on the LG Washer (WT8405CW) model. We understand how important it is to have reliable appliances that function properly. We strive to provide high-quality products that meet our customer's needs and expectations. We value your feedback, and we'll pass it along to our team for further review and improvement. Rest assured, we will do everything possible to expedite the process and minimize further occurrences. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Oct 7, 2024
Reviewer name: The wife
5 out of 5 stars
5 out of 5 stars review

Cleans Well

This product was delivered 2 1/2 weeks ago and so far I am very pleased. My old washer was over 20 years old, so it took a few days to adjust to the newer technology. I must admit, it gets my clothes cleaner. I am also thrilled that my comforter fits in tub with ease! I have not yet attempted to use it with the WIFI.

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
reply from LG

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Washer (WT8405CW) model has been performing well since delivery and that you’re enjoying the cleaner results, the larger tub capacity, and the ease of fitting your comforter. This unit is a stunning top‑load washer designed with a powerful 4‑way wash action, large capacity, and smart features that help deliver an efficient and thorough clean. To keep it performing at its best, we recommend running the Tub Clean cycle regularly to maintain freshness and optimal wash performance. When you’re ready to explore the Wi‑Fi features, the LG ThinQ app will allow you to monitor cycles, receive notifications, and access helpful maintenance reminders. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Dec 4, 2024
Reviewer name: BigBadJon
3 out of 5 stars
3 out of 5 stars review

Not impressed

Purchased this about a month ago. We are slightly annoyed at the machine because unless you do deep fill every wash it will NOT get stuff clean. We even had clothes go through whole cycles and not be completely wet (still dry in places). Not a huge fan of the numerous buttons either. Just need to have knobs that are easy and not over complicated.

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
reply from LG Social

Hey there! We appreciate you bringing this to our attention. We strive to craft products that meet all of our customer's needs and preferences, so your feedback is greatly appreciated. We want you to be able to fully enjoy your LG washer because it's the perfect partner for pristine clothes! We recommend adjusting the load size to achieve the best performance. You can check out more details here: t.ly/ie_DW. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it together with you! ^Joslyn

Aug 31, 2025
Reviewer name: Katnan
1 out of 5 stars
1 out of 5 stars review

Do not purchase this machine

Do not purchase this machine unless you want to waste your money and be frustrated to tears. You have to figure out work-arounds for every cycle and even then, it does whatever it wants. You set it on Deep Wash or Deep Fill and it cancels it out for the rinse cycle. If you need that much water for the wash cycle because it is a big load or a large item, how do you not need that much water for the rinse cycle? You then end up with clothes not properly rinsed as the machine will only put enough water to barely cover the clothes, sometimes not even. Total waste of money, time and energy. If I hadn't spent so much money on it, I would smash it to pieces with a crowbar. The satisfaction of doing that is all it's good for. One star is exceedingly too much.

Review from lg.com/ca
Helpful?6T6GEBWAOB9D15255417653
reply from LG CareQ

Dear Valued Customer, Thank you for sharing your candid feedback regarding your experience with the LG WT8405CW washing machine. We sincerely regret to hear that the performance has not met your expectations and that you have encountered difficulties with the wash and rinse cycles. We understand how frustrating it can be when a product does not operate as intended, especially with something as essential as a washing machine. Your concerns about water usage and cycle functionality are important to us, and we would like to investigate this matter further to identify any potential issues or solutions. We’d be happy to help troubleshoot or explore repair options. Please don’t hesitate to reach out to our LG CareQ Team at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for sharing your feedback. Sincerely, The LG Electronics Team

Nov 8, 2024
Reviewer name: MsJulie773
2 out of 5 stars
2 out of 5 stars review

Not a fan of the smart washers using less water.

[This review was collected as part of a promotion.] I don’t have this exact model but I have an LG, top loader with agitator smart washer, so I’m sure it’s similar. Clothes DO NOT get saturated with water. During the wash cycle clothes are moving in the machine without getting wet, so how do they get clean?! I have to use the bedding setting when doing laundry so the tub fills up otherwise clothes come out with spots and still smell like perfume. When washing my sons 4 white school shirts I hate having to use the bedding option so I tried to download a cycle on the app, using the 1/2 load option and clothes still don’t get fully wet. Really not efficient at getting clothes clean.

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
reply from LG Digital Care Team

Hey there Ms. Julie! Making sure that clothes are thoroughly washed from your LG top-load washer is always a priority to have a great laundry experience. This link (http://spr.ly/6427SaWyS) can provide you with troubleshooting tips that help fill up your washer with water so all of your clothes can be wet and cleaned. So we can make sure everything is working at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and the troubleshooting you've tried, and we'll be ready to help! *Josh

Jul 13, 2025
Reviewer name: Boo27
4 out of 5 stars
4 out of 5 stars review

Lots of cycles

I like the glass lid but what is the point with the tint? You can not see in side. I also do not like the tilt feature on the top of the dryer. I like to put my laundry detergent there. I would rather them not match. It is nice to be able to reach in the washer. I would also like a soak feature. I haven’t been able to figure that out. Other than that the washer and dryer are a good pair.

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
reply from LG Digital Care Team

Thank you for sharing your honest thoughts, we’re glad to read you’re enjoying how easy it is to reach into your washer. We appreciate your feedback on the tinted glass lid, the dryer’s tilt design, and your interest in a soak feature. Thanks for choosing LG! ^Jose

Sep 26, 2024
Reviewer name: MS2020
4 out of 5 stars
4 out of 5 stars review

Excellent washing abilities, so smart easy to use.

[This review was collected as part of a promotion.] Been using washing machine for a couple of weeks. So smart, easy to use & very quiet. The clothes have come out clean & NOT a wrinkled mess. So happy with the washer. The two things I do not like is the washer lid & control pannel shows anything & everything. It's impossible to clean. The pull out dispenser for the soap is a little on the short side, when pouring soap into the dispenser the soap gets on the sides & top of the pull out.

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
Jul 4, 2024
Reviewer name: Kacz
4 out of 5 stars
4 out of 5 stars review

Another LG product

[This review was collected as part of a promotion.] Purchase months ago replacing my old front loader Lg washer which appeared ready to be replace after many good years of usage ; .. Went with top loader this time after reviewing difference between both . Gave it four stars because being so new and so far very happy with my choice .

Review from lg.com
Helpful?6T6GEBWAOB9D15255417653
Dec 2, 2024
Reviewer name: Lynner
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Glad I made the switch to top load

Love my new washer, very happy I switched from a front loader.

Review from lg.com/ca
Helpful?6T6GEBWAOB9D15255417653
reply from LG CareQ

Thank you for letting us know that you are very happy and satisfied with the LG Washer. Our top aim is to provide excellent service, satisfaction and great customer experience through our innovative products to make life's good and easier to do daily chores. If you need assistance with your LG Washer in the future, please don't hesitate to reach out to our LG CareQ Team at 1-888-542-2623 and they'll be more than happy to assist you.