Hi there! Thank you so much for sharing such wonderful feedback on your new LG WT8405CW laundry machines! We are thrilled to hear that they fit perfectly in your space while offering a significantly larger interior capacity. It is fantastic to know that the washer handled your king-sized comforter and a huge load of towels with ease, demonstrating the capacity we designed them for. We are especially pleased you noticed the efficiency of the spin cycle, which does indeed help save time and energy in the dryer—a great bonus feature you discovered! We appreciate you choosing LG for your laundry needs and love hearing stories like yours that confirm our commitment to delivering powerful, high-capacity, and efficient home solutions. Happy laundering!

Thank you for sharing your experience with the WT8405CW! We’re glad to hear you’re enjoying the easy-to-use lid and the convenient detergent drawer. It’s great to know these features are making your laundry routine easier. If you ever need assistance or have questions about your washer, our LG Customer Support team is here to help: 📞 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET) • Support & Contact: https://www.lg.com/ca_en/support/contact-us/

Thanks for sharing—glad to hear things are going well so far.

Thank you for sharing your feedback on the WT8405CB. We understand how frustrating it can be when clothes come out overly wrung and wrinkled, especially when using delicate settings. This is certainly not the experience we want you to have. We recommend reaching out to our LG CareQ Team so we can review your settings, assist with troubleshooting the spin options, or check if service may be required. You may contact us at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, or reach us via WhatsApp, Live Chat, or Email through the links below: https://www.lg.com/ca_en/support/contact/whatsapp https://lg-chatbot.com/web/ca?locale=en_CA https://www.lg.com/ca_en/support/email Thank you for bringing this to our attention.

Thank you for your feedback on the LG WT8405CB. We’re glad to hear that you’re happy with the machine overall! We apologize for the inconvenience caused by the missing instructions for the command panel in the manual. Your input is valuable, and we’ll share it with our team to help improve future manuals. If you ever need any assistance or have questions, please feel free to reach out to our LG CareQ Team at 1-888-542-2623—we’re here to help! Thank you for choosing LG.

Hi. We appreciate you sharing your experience with your LG Washer. It’s great to hear that the cleaning performance, load handling, and overall results have been consistently strong for your home. We understand how important reliability is, especially when the washer performs so well in every other aspect. We also appreciate your feedback about the LG washer lid and hinge. Insights like yours help highlight areas where durability matters most in day‑to‑day use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your lid‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Thank you for your feedback regarding your LG WT8405CB washer. We understand it can be frustrating when the water levels or wash performance do not meet your expectations. As a High-Efficiency (HE) model, this washer is designed to use significantly less water by utilizing AI Sensing to detect the weight and fabric type of each load, often resulting in water levels that do not fully submerge all items. If you prefer more water or feel the cleaning performance is lacking, please try the following: Deep Fill Option: Pressing the Deep Fill button once adds extra water to most cycles. To achieve a maximum water level, press and hold the Deep Fill button for 3 seconds. Cycle Selection: For bulky items like towels or jeans, consider using the Deep Wash or Bedding cycles, which are specifically programmed to use higher water levels. Troubleshooting: If the water level seems unusually low (e.g., clothes remain dry), please ensure your water inlet filters are not clogged and that the water supply valves are fully open. For further assistance or to walk through these settings together, you can reach our team at 1-888-542-2623.

Thank you for taking the time to share your experience with the WT8405CB. We’re very sorry to hear about your concerns regarding the warranty start date and understand how frustrating and disappointing this situation must be, especially given your purchase and installation timeline. We appreciate you bringing this to our attention. Warranty terms can vary depending on the point of sale and order processing date, and we understand how this may not align with when the products were actually received and installed. Your feedback is important and will be shared with the appropriate teams for review. We truly regret any confusion or inconvenience this has caused and appreciate your detailed feedback, as it helps us better understand customer concerns and improve our processes. Should you require further assistance, please use reference number CNN260421145661 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

We understand how frustrating it is when your LG WT8405CW drum isn’t spinning properly. Here are a few things you can try to troubleshoot the issue: Check Load Balance – Overloading or unevenly distributed laundry can prevent the drum from spinning. Try redistributing the load or reducing the number of items. Check the Door – Ensure the door is fully closed and latched. The washer won’t spin if the door lock isn’t engaged. Check for Error Codes – If your washer displays an error code, refer to the user manual for guidance. Power Reset – Unplug the washer for a few minutes, then plug it back in and restart the cycle. If the drum still does not spin properly after these steps, please contact our LG CareQ Team with your reference number CNN260324703192 and bill of sale, and they’ll review your case and advise on the next steps: 1-888-542-2623 | https://www.lg.com/ca_en/support/contact-us/ Thank you for bringing this to our attention.

We understand your concern. In some cases, detergent spotting can be reduced by adjusting detergent amounts or wash settings. Please contact our team at 1-888-542-2623 so we can help resolve this.