I was drug kicking and screaming to this new washing machine after my 2008 direct drive Whirpool was making so much racket on the spin cycle it shook the house. I believed that any new washer would be inferior to that old classic, and I was right up to a point. The new washer takes longer to wash clothes but does get them clean enough when I take the proper precautions. Basically, when I load the machine I evenly spread out the clothes in the basket and then dump a 3 gallon bucket of water on them. Since there is no manual water setting, I have to "fake out" the weighing sensors to make them believe there is more clothes than are really there so I get enough water to go over the pile. I do this in conjunction with the deep fill setting and it does work great. I tried using AI Wash before trying this method and the results were disapointing. The upshot to this washer is that it does more effectively rinse out the clothes since they smell less like Tide than they did with the old washer. This model is good enough by modern washer standards, and that's really all you can expect.

I really don’t like this machine. It does not have a soak cycle or option to soak clothes. That should be a standard feature. I’ve had to soak things in my bathtub then transfer to the washer. Also, the app sounds great in theory. In reality, every person that uses the machine would need to have the app. This purchase has been a huge disappointment.

Lasted only 18 MONTHS. Will not power on now. Something should be done about this. Not fair after paying so much for it. LG will you stand behind your product????? Lets see.........

Wow, this washer has a huge drum! The devise is easy to operate and my clothes are cleaned well. The unit is relatively quiet and it spin drys much better than my old machine. It also tells me on my phone when it's done!

I wish I still had my old washer. It actually cleaned my laundry instead of just gently splashing it around in the tub. It also doesn't always fill with enough water

My front load washer that I had for 20+ years didn’t use enough water to really get the clothes clean, so I decided to finally go back to a top load and chose this one for its large capacity ability. Hoping to get my 11 small loads per week down to 5 larger ones. Thought I may be imagining it but I’m not, even when I add extra water I have CLOTHES COMING OUT OF A COMPLETE WASH CYCLE WITH DRY SPOTS. Attached pictures of my son’s summer weight joggers that were in an average load of socks, a couple t-shirts, pillow case and another pair of joggers. The light colored spots are completely dry while the dark spots wet. The “agitator” on this machine sucks. Instead of turning the clothes over from top to bottom (where they would actually get wet) it just wiggles one way and then reverses to wiggle the other way only scaring the clothes on the top halfway under water. I want my 27 year old washer with a true screw type agitator back that my mom is still using after all these years! No bells or whistles but it got clothes clean. There’s too much emphasis on “smart” appliances that interface with an app but can’t manage to do what you bought it for. I should throw my clothes in the bathtub and stomp on them like grapes and they would actually get clean and I could have saved myself a LOT of money.

Do not purchase this machine unless you want to waste your money and be frustrated to tears. You have to figure out work-arounds for every cycle and even then, it does whatever it wants. You set it on Deep Wash or Deep Fill and it cancels it out for the rinse cycle. If you need that much water for the wash cycle because it is a big load or a large item, how do you not need that much water for the rinse cycle? You then end up with clothes not properly rinsed as the machine will only put enough water to barely cover the clothes, sometimes not even. Total waste of money, time and energy. If I hadn't spent so much money on it, I would smash it to pieces with a crowbar. The satisfaction of doing that is all it's good for. One star is exceedingly too much.

I like the glass lid but what is the point with the tint? You can not see in side. I also do not like the tilt feature on the top of the dryer. I like to put my laundry detergent there. I would rather them not match. It is nice to be able to reach in the washer. I would also like a soak feature. I haven’t been able to figure that out. Other than that the washer and dryer are a good pair.

I've had the machine for almost 6 months. Complaint(s): #1. When I am washing my bed sheet on the bedding program, I always have to pause the machine when it gets to the spin cycle and manually re-distribute my sheet around the drum as it is always off to one side at the end of the rinse cycle. I think the size of the tub in itself may actually be contributing to this issue - so bigger may not always be better in this case. However, maybe there is a better way for me to be load into the machine at the beginning? #2. When it has detects an unbalanced load, it's solution first is to add another rinse cycle to help untangle and re-distribute the items. If this is going to be a feature, the subsequent rinse cycles should be shorter than the first. #3. Because of the lower water levels used, I found mesh bags don't really work well unless you stuff em' up (exception are the circle shaped ones which don't do well at all). However, if the main purpose of using mesh bags is to protect delicate clothing, the best thing to do is to just use the delicate ("downloaded") cycle. Aside from these things, I think the machine is pretty good. I have had no issue with 'stain removal' as some other reviewers have mentioned. When it comes to stains, you are supposed to pre-treat them with the appropriate product/chemical before putting them in the wash any way and select the the appropriate temperature setting for the stain (i.e. cold water for blood). Any residue on clothes means your using too much detergent. When it comes to water level, the machine will gradually add in the appropriate amount as the wash cycle continues. How you initially load your clothing however will make a noticeable difference in how well they get submerged in the water. The machine is pretty quiet overall except when the TurboWash feature is used. It becomes a little noisier because of the jet sprays. It's not a feature I use much of, though - only for very small loads.

Had it for about a month, works well, quiet. Happy to have a washing machine again