Customer reviews for LG 5.3 cu. ft. Top Load Washer forGreat but watch out for the bleach dispenser!
This washer works great except that I can no longer use bleach. Twice now I have done a load of whites adding regular thin liquid bleach to the bleach dispenser and when I do the next load of darks I have some stained clothes. I don’t see or know how. But super hesitant to ever use bleach through the dispenser again. I don’t see a water source to clear it and it’s on the corner so I’ve been cleaning it off since the first time I noticed the problem. Nothing in the manual helps.
Hi, Mandy! We appreciate you sharing your experience with your LG washer. The way you described the bleach issue and how it affected your next load is really helpful for others to understand, and it’s great that you’ve already been checking and cleaning the dispenser area on your own. We understand how important it is for your LG unit to handle whites and darks confidently without any leftover residue affecting your clothes. To allow us to properly investigate the details of your specific product model and to see how we can assist with your bleach‑dispenser issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer care and dispenser use: https://www.lg.com/us/support/help-library/lg-washer-water-left-in-dispenser--1337625067361 For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Doesn't work
Lasted only 18 MONTHS. Will not power on now. Something should be done about this. Not fair after paying so much for it. LG will you stand behind your product????? Lets see.........
We’re sorry to hear about your experience with the WT8405CW, and we understand how frustrating it must be to have the unit stop working after such a short time. This is certainly not the experience we want for our customers. We recommend having the unit inspected by an authorized technician to properly diagnose the issue and determine the best next steps. Please reach out to our LG CareQ team so we can look into this further and assist you. When contacting us, kindly reference CNN260422160673, and we’ll do our best to help. You can reach us at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/
Verified Purchase
Cleans clothes well
Works very well, far better than the topload without agitator that we had previously. The ability to fill the tub just like in the old days is much appreciated.
Dear Customer, Hi, we do appreciate for taking the time to leave a review. Your feedback is important to us. We're so pleased that the product meet your needs and expectation. Once again, thank you for choosing LG. We'll continue striving to provide exceptional products and services.
Cheap plastic, but washes clothes well enough
14 months old and the lid hinge broke. It's 2 months passed warranty, so I went looking for a replacement lid. Can't find one anywhere. Used the chat to speak with a person and got the run around, they wouldn't give me a link to the part. Otherwise, the washing is good for my large household. 2+ loads a day, usually use deep wash + deep fill and our clothes are cleaner than I've been able to get them with all other washers. The only problem in that regard is the bleach dispenser doesn't mix with enough water and there's bleach spots on colored towels. I'd give it a 4 stars, but the lid breaking after only 14 months of use and being unable to find a replacement, knocked it down to "do not recommend".
Thank you for your feedback regarding your WT8405CW. We’re pleased the washer is performing well, and we apologize for the frustration with the lid hinge. Please reach out to the LG CareQ Team at 1-888-542-2623 or https://www.lg.com/ca_en/support/contact-us/ with case CNN260227301859 for assistance with replacement parts.
This washer is the worst purchase i ever made
I totally wasted my money, LG and according to LG support, water restrictions have made this washer almost unusable, first "turbo wash" makes washing faster by not really having a rinse cycle, after draining the wash water it does a slow spin while spraying the clothes as a rinse, It does not work unless the clothes were clean before you statred, second, there is no way to control water level, the machine decides how much unless you want a full tub, on it's own it doesn't put in enough water to allow clothes to move from top to bottom, again even after sending support a video there answer is , NORMAL. I find people on line saying start a cycle, fill for 90 seconds then shut off power button, turn on and select cycle, at that point it senses a heaver load and adds enough water. I can't believe I have to try and trick my new machine, Just give me a level control and a way to manually select cycles, even the download cycle are their canned cycles.
Hi, Jimo. Thanks for sharing your experience with your LG washer. The way you described the TurboWash rinse behavior, the water‑level sensing, and the steps you’ve tried—including sending a video—really helps outline how the unit is operating in your home. Your notes about water levels, cycle control, and the workaround you found online give us a clear picture of what you’re seeing during use. To allow us to properly investigate the details of your specific product model and to see how we can assist with your LG washer issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG washer operation and cycle behavior: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348TWW ^James
Nice, big washer!
Wow, this washer has a huge drum! The devise is easy to operate and my clothes are cleaned well. The unit is relatively quiet and it spin drys much better than my old machine. It also tells me on my phone when it's done!
Hi, Mon! We’re thrilled to hear how much you’re enjoying your LG Washer. That spacious drum, easy‑to‑use controls, quiet performance, and the strong spin‑dry are exactly the kind of features we love seeing make a difference in your laundry routine. Getting notifications right on your phone is a great bonus, too — it really brings the whole experience together! Thank you for sharing your wonderful 4‑star review and for choosing LG! #LifeisGood ^James
Avoid This Machine
I really don’t like this machine. It does not have a soak cycle or option to soak clothes. That should be a standard feature. I’ve had to soak things in my bathtub then transfer to the washer. Also, the app sounds great in theory. In reality, every person that uses the machine would need to have the app. This purchase has been a huge disappointment.
Hi. Thank you for sharing your thoughts about your LG Washer. We appreciate your feedback regarding the absence of a soak cycle option on your washer and the limitations you’ve experienced with the app functionality. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this washer cycle and connectivity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG washer support and available features: https://www.lg.com/us/support/help-library/lg-thinq-downloading-and-signing-in-to-the-lg-thinq-app--20153105669770DRC. ^James
Works well when you "fake it out"
I was drug kicking and screaming to this new washing machine after my 2008 direct drive Whirpool was making so much racket on the spin cycle it shook the house. I believed that any new washer would be inferior to that old classic, and I was right up to a point. The new washer takes longer to wash clothes but does get them clean enough when I take the proper precautions. Basically, when I load the machine I evenly spread out the clothes in the basket and then dump a 3 gallon bucket of water on them. Since there is no manual water setting, I have to "fake out" the weighing sensors to make them believe there is more clothes than are really there so I get enough water to go over the pile. I do this in conjunction with the deep fill setting and it does work great. I tried using AI Wash before trying this method and the results were disapointing. The upshot to this washer is that it does more effectively rinse out the clothes since they smell less like Tide than they did with the old washer. This model is good enough by modern washer standards, and that's really all you can expect.
Hi. Thank you for sharing such a detailed and thoughtful review. We truly appreciate hearing about your journey from your previous brand to your new LG washer. It’s great to know that while the longer cycles take some adjustment, the deep fill setting and your method help achieve clean results, and that the rinse performance leaves clothes fresher with less detergent residue compared to your previous washer. Your insights about the weighing sensors and AI Wash are very valuable. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
LG Washer
We purchased the washer and dryer in December 2024 and it arrived in January 2025. The washer worked fine initially then after a month it hasn't worked correctly. The washer does not fill with a sufficient volume of water, even when you choose another option. I haven't had the time to call the manufacturer for repair or replacement, but I plan too.
Works well but softener dispenser clogs
Washer works well. It is reasonably quiet and has low vibration levels. Overall capacity is good, especially compared to our previous 20+ year-old washer. This is considered a high-efficiency washer, so you have to get used to the lesser amount of water it uses compared to older machines. The primary negative is the fabric softener dispenser clogs with the softener residue quite frequently. We have to remove and clean the dispenser tray after every 10 loads or so. It is a simple task, but really shouldn't be necessary that frequently.
Hi there, thank you for sharing your experience with the LG WT8405CW washer. It’s great to hear the quiet performance, low vibration, and spacious capacity have been a strong upgrade from your older machine. For the softener dispenser, we recommend diluting fabric softener with a little water before adding it, and rinsing the tray regularly to reduce residue buildup. You can find detailed steps here: https://www.lg.com/us/support/help-library/lg-washer-dispenser-maintenance--1374595637527. If the issue continues, please email lgdigitalcare@lg.sprinklrsupport.com for further support. #LifesGood ❤️ LG Digital Care Team ^Rich