Hi Dan, thanks for sharing your experience with us. We understand you’re enjoying your 5.3 cu. ft. Mega Capacity Smart Top Load Washer with 4‑Way Agitator, EasyUnload & AI Sensing model WT8405CW, and it’s great to hear how well it’s performing in your home. We understand how valuable strong cleaning, quiet operation, and TurboWash speed can be, and it’s great to know the ThinQ features are adding even more convenience. Your recommendation means a lot. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi, Donna. We appreciate you taking the time to share your feedback on the LG Washer (WT8405CW) model. We understand how important it is to have reliable appliances that function properly. We strive to provide high-quality products that meet our customer's needs and expectations. We value your feedback, and we'll pass it along to our team for further review and improvement. Rest assured, we will do everything possible to expedite the process and minimize further occurrences. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Thank you for sharing your honest thoughts, we’re glad to read you’re enjoying how easy it is to reach into your washer. We appreciate your feedback on the tinted glass lid, the dryer’s tilt design, and your interest in a soak feature. Thanks for choosing LG! ^Jose

Hey Shay! We appreciate you sharing your experience with us. We want you to glide through your everyday duties with ease using your LG washer, especially when it comes to achieving that immaculate shine on your clothes. We have this helpful guide here: http://spr.ly/6425qN9xD, which will provide step-by-step troubleshooting that can help keep your clothes fresh depending on what you're experiencing with your washer. If you have questions or warranty inquiries, contact us on social media @LGUSSupport with your contact information. We'll be happy to help you out at any time! ^Joslyn

Hey there! We appreciate you bringing this to our attention. We strive to craft products that meet all of our customer's needs and preferences, so your feedback is greatly appreciated. We want you to be able to fully enjoy your LG washer because it's the perfect partner for pristine clothes! We recommend adjusting the load size to achieve the best performance. You can check out more details here: t.ly/ie_DW. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to look into it together with you! ^Joslyn

Hi there, thank you for sharing your experience with the WT8405CW. It’s great to hear the large tub has been such a benefit — that extra capacity really helps with bigger loads. We understand the frustration with the ThinQ Wi‑Fi setup, especially when your other LG devices connect without trouble. If you decide to try pairing it again, this guide walks through the setup steps and common fixes: https://www.lg.com/us/support/getting-started-with-lg-thinq For further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team – Rich

Thank you for letting us know that you are very happy and satisfied with the LG Washer. Our top aim is to provide excellent service, satisfaction and great customer experience through our innovative products to make life's good and easier to do daily chores.

Thanks for your feedback and for sharing your experience, we're glad to hear it's working well for you overall. While this model doesn't include a labeled "Gentle" or "Hand Wash" cycle, you can still care for delicate fabrics by adjusting the spin speed to low and soil level to light which creates a gentler wash environment similar to a hand wash. We appreciate you pointing this out, and we'll be sure to pass it along to our product team for future improvements! ^Jose