The process of ordering, shipping, and receiving the pillow were all fantastic! Unfortunately we didn’t love the pillow. At the start of the night, the pillow felt great but my husband and I both had increased neck pain in the morning after waking up to a completely flat pillow. It was not as supportive as Tempur-Pedic pillows we’ve had in the past.

First off great pillow overall but this one is not the same as the last, my wife and I have had queens in this size we upgraded mattresses to a king and we needed to update our pillow size. That being said the new king size one loft isn’t there it seems to go flat easily otherwise great pillow so maybe this one is a one off maybe im losing my mind.

I would have rated it a 3.5 star but obviously that’s not an option. My husband likes the pillow and reports it’s super comfortable, but I’m not sold. The pillow is so thin it feels as though I’m sleeping on top of my mattress. Maybe I would benefit from a different one in the collection. I usually love soft pillows but this one is too soft.

I was skeptical of these pillows when I was searching for a new pillow. Almost every morning I woke up with neck pain. After thinking about it, I decided to give them a try. Best decision I have ever made. I wake up with no neck pain and I’m sleeping better than I have in years! Will only buy these pillows from now on!

I do not understand the "cooling" technology, I could not tell a difference. The pillow is heavy not my favorite. I love Tempur-pedic products but I will not buy this one again. They offer several other pillows that cost less that are much more comfortable. Be aware, pillows cannot be returned even if you do not break the shrink wrap.

I ordered the queen size pillow and it was much smaller than my other queen size pillows. I liked the comfort of the pillow but it was just too small. when I rolled over from the center of the pillow, my head fell off the pillow! I am using my queen size pillow cases and it literally falls out of the pillow case. It's like everything else I guess - the size of the product is shrinking but the price either remains the same or goes up a little. Going to return them.

After the second night, I saw a huge difference in how my neck felt! I could not believe how quickly it adjusted for me. I was having terrible neck pain and headaches with my old pillow, but this Tempur-pedic cloud has been a game changer. Very happy.

I bought one of these with my bed years ago and it did well for about a year before I went back to standard pillows. I decided to try this one again thinking maybe something had changed for the better but unfortunately I could inly last a week with the new one. Caused sever neck pain for me. However, I had gotten it along with an ADJUSTABLE pillow - I would skip this and go to that instead.

I have one in my guest room currently. My Mom asked me to purchase her one for Christmas that it was such a great experience sleeping on that pillow so she is so happy she loves it. She said it is really helping her neck and she sleeps with a CPAP machine so it is a lifesaver.

For starters, Tempurpedic support is an absolute waste of time. I ordered (2) of these pillow in the king size and they offer zero support. The pillows take a long time to recover to their original shape and compress to almost 2" with very little force. If you need to get up in the middle of the night you'll need to rotate the pillow or slide it over in order to get a new resting spot for your head as the one previously will still be returning to its original shape. Possibly a manufacturing defect and zero accountability from the support team.