This pillow turns into a hard rock under your head. I don't think my head is heavy... maybe it is... but regardless something that is advertised as cloud should act as such and not collapse into a hard surface that makes my ears hurt. I'm disappointed that I can't return (which I knew buying it but I truly though that a respectable company like tempurpedic would have pillows that live up to their name and description). I am honestly surprised you can't return though because all competitors allow returns. So disappointing that I put my money and trust in a company for their name... next time I'll go with a company that stands by their product and offers returns/exchanges if the consumer doesn't agree with their claims.

[This review was collected as part of a promotion.] I actually have another tempurpedic pillow with neck support that I love (because I get decently bad neck pain. The cloud pillow is a little too firm for my tastes. But my boyfriend (who does not experience neck pain generally) uses the cloud pillow and absolutely loves it.

I have chronic tension headaches and neck pain and this pillow is by far the best pillow I've ever had! It allows my neck to be in perfect alignment with the rest of my spine. I haven't woken up with neck pain since I bought it! I got two and I use the other one between my knees because I'm a side sleeper.

[This review was collected as part of a promotion.] This pillow has been lifesaving. I've always had really bad neck pain because a tire was dropped on me as a child and it injured my neck. But this pillow leaves me with a great nights sleep and I wake up with no neck pain. My boyfriend tries to steal it from me every night; I let him borrow it sometimes. I sleep on my back and he sleeps mostly in his stomach and sides and we both love it.

I have been using these pillows for years, I recently reordered 2 more for family members. I started using them about 10 years ago and I won't sleep on anything else unless I have to. I had neck and shoulder aches every morning until I started using this pillow. My goodness it has helped me so much and I wake up without neck and head pain. I noticed that one side of the pillow is a bit higher than the other. Works great for back and side sleeper's. My husband and I even pack them when we travel. Just roll it up and put it in your suitcase. It fluffs back up once you take it out. This pillow is the best! We have the wonderful bed too!!

[This review was collected as part of a promotion.] I generally sleep on my stomach and side and these pillows have worked very well for me. I previously bought two generic pillows that were too puffy and my neck was constantly sore in the morning. The tempurpedic pillows have been great.

[This review was collected as part of a promotion.] I purchased 2 of the tempur cloud pillows about a month ago and I'm in love with them! The quality is amazing and I love how it's literally like a cloud that forms around your head. Not going to lie, I even sometime hug my second one while I sleep because of how comfy they are. Everyone should own at least one of these pillows. I plan on getting one of the cooling pillows pretty soon too!

[This review was collected as part of a promotion.] I have purchased 3 pillows - the cloud pillows and 1 symphony pillow- best decision ever, I do live in a budget but decided to "splurge" because as I have gotten older it has been harder for me to get comfortable, I wake up without any neck or back pains since switching to tempurpedic

[This review was collected as part of a promotion.] I bought this product to put on top of my boyfriend's mattress because I have a Temperpedic and love it. The topper is just too soft. It's suppose to be medium firm, but it just doesn't feel like it to me. I will be filing a claim under the warranty as instructed to do so by a Temperpedic customer service member. Other than my own personal preference this topper is great quality!

I have old tempur pillows from around 2004 and I loved them but they're losing their support so I bought these. There is no support in these pillows. Very expensive for what little foam material is there and they do go flat. Not comfortable at all. I'd prefer a standard cheap pillow from the local department store over. I find it hard to believe the 4&5 star ratings. I'm not sure why they don't sell the old versions, but I'm very dissapointed and won't be spending "too much" money here again.