[This review was collected as part of a promotion.] i have never had a pillow that supports my neck as well as the cloud pillow. I used to wake up in the middle of the night and have to move my pillow around and puff it up and i always woke up with a painful neck. Since i have had this pillow i sleep though the night and have no pain in my neck in the morning. It has changed my life because i have such a good night's sleep!!

[This review was collected as part of a promotion.] I am getting great sleep since I switch Temper-pedic pillow. great quality pillow. I like sponge(memory foam) pillows in general; this one has the right amount of firmness/sponge to get you that great quality sleep and comfort. well worth the price.

[This review was collected as part of a promotion.] Unsatisfied, and with ZERO resolution. Tempur-pedic has NO CUSTOMER SERVICE, Would NOT recommend the company nor their products. They do NOT care, their descriptions are unreliable. "Like a cloud"...NOT! Their response UNACCEPTABLE!

Terrible. I'm only being straight forward because I contacted support already and they said they cannot do anything to assist me and that pillows have a zero refund policy. Have only purchased your pillows since about 2015 and have your bed. Will be looking into other options in the future.

[This review was collected as part of a promotion.] I'm very particular when it comes to pillows and have bought many due to waking up with neck tightness and pain. This pillow is one of the best I've bought. Can't go wrong with the memory foam. No complaints.

[This review was collected as part of a promotion.] Pillow is not good because there is really no support. My head and neck sink right into it, no firmness at all. I thought this pillow would address my neck problem, but it did not. I even asked about a warrany with the pillow, but unless it is damaged, you can never return it. I wasted money on 2 pillows....

[This review was collected as part of a promotion.] The pillow is comfy and dense when you first lay down but then your head totally sinks in and there is no support and you may as well lay on the mattress. The pillow is also so small. Looks bad on my bed because all pillow cases are way bigger than the pillow.

[This review was collected as part of a promotion.] Laying my head on this pillow is the most comfortable relaxing experience I've ever had. The topper helps relieve my back pain. It's just the right support level not too soft not too hard. The sleep mask is adjustable and really blacks out all the lights. This bundle is heavenly. It's the next best thing to a massage. It would make a nice gift for someone with back problems.

[This review was collected as part of a promotion.] The pillow is very well made and when I tested it at the store, very comfortable. However, I have neck and back pain and after using it for a week, I noticed I was waking up with headaches and more neck pain so I stopped using it. I purchased two pillows so my husband could have one too, but he abandoned it as well after a couple of nights. I thought it would do the trick for me since it was recommended for people who sleep on their back, so I was disappointed. I'm still on the hunt for the perfect pillow.

[This review was collected as part of a promotion.] The cloud pillow is great, minus a stitching issue that started on the pillow cover. The warranty process was pretty easy to navigate and I am receiving replacements. As a side sleeper with bigger frame who tends to heat up at night this was an improvement over my standard faux down pillow. I will likely order a thicker pillow next time with cooling gel. A few Notes: in the warranty requests, they ask for pictures of "pillow law tags" - this law of not removing tags only applies to pillow sellers - consumers have the right to remove the tags. I told Tempur-Pedic this when they asked for the pics, and was not asked for those pics again. I came away feeling they use that request as a way to cancel unsuspecting consumers warranty claim. I was given credits to repurchase 2 items, which was great! I would have liked to been able to combine those credits towards one any item, rather than the limits they place. It would be nice to let their customers use the credits any way they prefer, for the inconvenience factor alone. All in all it's a great product, especially at 2/1 sales when you can find them.