First, before buying a pillow know that you cannot return it. I purchased this Termpurpedic pillow after reading the great reviews and was so excited to receive it as I've never owned a Tempurpedic pillow before. This pillow, which is advertised as soft, was so firm! After the first night I thought that I needed to "break it in" and give it a change but after having a few nights of restless sleep, I no longer use the Termpurpedic pillow and reverted back to my old pillow. I thought I could return the pillow after the first night but unfortunately they don't take returns on pillows. I should have done my homework before purchasing and looked at their return policy but since Termpurpedic is such a reputable company, I NEVER thought they wouldn't return it. Lesson learned: don't buy an expensive pillow online unless you've tried it out in person.

[This review was collected as part of a promotion.] These pillows provide the best neck support and leave me refreshed every morning. My head doesnt sink in or stay at angle but instead perfectly conform to my head position. I couldnt imagine a night without these bad boys. Best purchase ever.

[This review was collected as part of a promotion.] I would recommend this product to anyone who really wants to enjoy a good night sleep! The TEMPUR-Cloud pillow is the perfect mixture of soft and hard. It forms perfectly around your head giving you the support you need all night! Thank you Tempur-Pedic for helping all your customers enjoy better quality sleep!

[This review was collected as part of a promotion.] I bought this pillow and it has been the best pillow for my neck and shoulder problems. I really didn't buy it for the cooling but that does work. If I have to go somewhere else to sleep I bring it with me. I never thought something could help my sleep so much. I can't sleep without this pillow anymore.. worth the price!

[This review was collected as part of a promotion.] I purchases this pillow after trying a down pillow and a my pillow this was the only pillow that alleviated my neck pain. I prefer the shape/appearance of the cloud pillow as when it is on your mattress it fills out the pillow case like a traditional pillow.

I love Tempur-pedic, but I am so disappointed in my most recent order of pillows. I checked the tag on a pillow that we purchased from a Tempur-pedic retailer and it said "Tempur-cloud," so that is what I ordered, but the ones that arrived are too soft. There must be other versions of "Cloud" not offered online or something. The new ones go flat and don't offer the all night support that I love about the original. My advice is to check out the pillow at an authorized retailer.

Purchasing these pillows is the worst decision I ever made. Might as well sleep on any pillow from the store for much less. This is my second purchase for pillows and I am done with this brand. It retains heat and once you put you head on it gets pretty slim. So save your money and buy Coop instead. I would give zero or negative stars if possible. Not to talk about the fact that it came only in standard size which is small. Done with Tempur Pedic!

[This review was collected as part of a promotion.] Love Tempurpedic products and this is no exception. Really comfortable pillow with just the right amount of support. A lot of memory foam pillows are too form for me but this pillow is supportive while remaining soft and cushy.

[This review was collected as part of a promotion.] This is the most uncomfortable pillow I have ever used. I tried them years ago, and didn't like them. When I saw a recent ad, I thought they must have improved the product. So I tried again. Same old, same old.

[This review was collected as part of a promotion.] I bought the TEMPUR-Essential Support Pillow and the Cloud one. I loved both of them the first 2 months, and used mostly the Cloud one. But now after 2 months the Cloud pillow is so squishy, which made me turn to the other one which is still holding good. I wish I could have gone for the neck pillow.