[This review was collected as part of a promotion.] I used the pillow for a week and I called the customer service because it was not what I expected. The pillow was too flat after I put mu head on it, and it gave me neck pain. I wanted to change it to a more firm pillow, but they told me in customer service that their policy does not allow to return. I'm very disappointed because now I have 2 pillows that neither my husband nor I can use them. The pillow is horrible, very flat and I can't use it. I wish I new that there were no returns or exchanges before I bought them. The policy was not available to me before I bought them.

[This review was collected as part of a promotion.] I bought two and have been using them every day for about a year or so. This pillow is so, so soft and simply melts under your head, and thankfully, has maintained its shape. Truthfully, I didn't read the measurements carefully and was shocked/upset at how thin they were. For weeks I woke up with headaches because my head was lower than I was accustomed to so I tried to stack two at once but that just craned my neck. Now, I've adjusted my posture and got used to it but if you're looking to buy, be mindful the pillow itself is thin and very, very soft--your head will literally sink into it.

Please know that I have had Tempur-pedic mattresses and pillows for over 15 years, so many of their products are great. Unfortunately, this was the worst pillow I have ever used. In less than 1/2 a night, I had so much neck, shoulder, upper back pain, that I had to get up for an hour or two to relieve the pain. Maybe I purchased the wrong pillow, I don't know, but for me, this pillow just didn't work...

[This review was collected as part of a promotion.] I've tried several pillows to fight off waking up with a headache. I didn't think this pillow could possibly be comfortable- it wasn't as thick as other pillows and just looked plain. It is the most comfortable pillow and allows me to relax completely. I have not had a morning headache since I started using it! The only thing I didn't like is the slight odor to the pillow, but it goes away within a week. I bought the mattress topper and the pillow was a bonus. I did not receive anything for writing this review.

[This review was collected as part of a promotion.] I got rid of old Tempur pillow because I started having my shoulder pain when I wake up. Since I started sleeping with new Tempur cloud pillow, I have no longer shoulder pain when I woke up daily. I sleep good with this pillow, and I like it so far. I can say that made very quality.

[This review was collected as part of a promotion.] Pillows were super soft and true to the classic tempur pedic feel BUT if you are one of those people who likes for their head to be elevated, this pillow isnt for you. It's so soft that your head almost sinks into the pillow, so I find myself putting another pillow behind it to elevate my head. That being said, the pillow does still retain its shape!

[This review was collected as part of a promotion.] I bought this pillow online because we do not have a local store. Upon receiving this pillow, I noticed it smelled terribly of chemicals. I slept on it one night and it was the worst sleep (or lack there of) that's I've had in a long time. I was hoping to return it so that I could continue shopping for a pillow that is right for me. Unfortunately, they will not return it is defective, although I would consider the horrendous smell a defect in itself. I will not buy from Tempur pedic again unless they change their return policy.

I read a review for the TEMPUR-Cloud Pillow regarding less neck pain. At the same time the TEMPUR-Cloud Pillow was on sale so we purchased two. The review I previously read was accurate. After sleeping on the TEMPUR-Cloud Pillow I don't awaken with neck pain anymore. I have tried many other pillows over the years, and the TEMPUR-Cloud Pillow is doing the best job at no more neck pain. This pillow is very good in my opinion. It has met my expectations and I highly recommend the TEMPUR-Cloud Pillow.

[This review was collected as part of a promotion.] The Tempur-cloud pillow is the only pillow I will ever need again. It is always comfortable - no fluffing or adjusting required. Only downside is... now nothing compares. I even have to bring it when I travel!

[This review was collected as part of a promotion.] I was expecting more from a tempurpedic pillow, I should have gone to the store and test it first before ordering. Quality is good, is just not a pillow for me. My wife on the other side thinks the pillow is good, I will try