Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Thank you for your review of Serta Mid-Back office chair. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customers service team at service@trueinnovations.com, or call (800) 379-9773. We would love to get your chair in great condition.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you really enjoy the comfort of this chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to provide a product review for your chair. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you are beyond satisfied with the comfort of the cushions and smoothness of the casters. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to give us your thoughts. We value your opinion and are delighted to hear that your chair was so easy to assemble. If you need additional service on it, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the back. We are sorry to hear that the chair you picked was not a great fit for what you needed. Please do not hesitate to reach out if you ever need further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable and works great in your office space. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you, Rosalinda for your review of the Serta Mid-Back Office Chair. We're thrilled to hear that you think it is comfortable to use. We designed this chair with both style and comfort in mind, so it's great to see that we hit the mark for you. If you have any questions or concerns in the future, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are glad that your chair was a breeze to put together and that it is so comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Thank you for reaching out about this item. Please do not hesitate to reach out if you ever need further support or have any other questions. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.