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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.4 out of 5 stars
stars1,117 ratings456 reviews
  1. 5 stars74% (827)
  2. 4 stars12% (133)
  3. 3 stars5% (53)
  4. 2 stars3% (39)
  5. 1 star6% (65)

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Showing 31-40 of 456 reviews
Jul 12, 2025
Anonymous
4 out of 5 stars review

Verified Purchase

good value

comfortable and durable. The gas lift cylinder is the failure point. I buy about one every two years. Still a good value

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you have gotten so much use out of your chair. We are sorry to hear about the gas lift, but we can always help with any issues you might be having. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 26, 2023
Sherman
5 out of 5 stars review

Verified Purchase

Great budget chair!

This is a very comfortable, and affordable chair. Assembly was quick and easy. I am very happy with this purchase.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Sep 23, 2025
Olive
5 out of 5 stars review

Verified Purchase

2 chairs one office

I purchased one chair and was so surprised by how comfortable it was I purchased another one in the other color.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. It is amazing to hear that you loved the chair so much you got a second one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 23, 2025
Cletus
3 out of 5 stars review

Verified Purchase

Maybe it will get better?

Cant find a comfortable position in this chair. Armrests are non adjustable. Foam is a little thin on the seat.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing regarding the comfort of your chair. We are sorry to hear that it is not as comfortable as you were hoping. Please do not hesitate to reach out if you ever need additional support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 22, 2025
Dee
5 out of 5 stars review

Verified Purchase

Would definitely buy again.

Easy to assemble, roomy seat, comfortable when sitting for longer periods of time. Good construction and glides easily on hard surfaces.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very pleased to hear how much you love your chair and the roominess of the seat. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 23, 2025
Stan
5 out of 5 stars review

Verified Purchase

Great Buy

Great buy, is it perfect? No, but for $80 in store, it’s comfortable and decently made. I had a nearly identical chair under a different name that lasted a long time hopefully this will too.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very happy that your chair has been perfect for what you needed. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 17, 2025
Laura
5 out of 5 stars review

Verified Purchase

Nice chair

Put this chair together (not difficult) and was pleasantly surprised at how nice it was considering the cost. Very sturdy and comfortable, rolls nicely even on carpet. I wish I would've bought 2 while they were on sale

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very glad to hear that you love the chair so much you want another one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 26, 2025
Sherry
4 out of 5 stars review

Verified Purchase

Serta desk hair

Chair is nice & comfortable. My only complaint it will not slide under my desk. I have the seat as low as it will go but it still needs to go down a few more inches to slide under my desk.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestion. We are sorry that it did not fully meet your expectations but are glad it is comfortable overall. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 25, 2026
MidWest
5 out of 5 stars review

Verified Purchase

Comfy!

It was easy to assemble and is quite comfortable. I also like that it supports my lower back.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re glad to hear that it was an easy char to build and that it provides excellent support for your lower back. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 1, 2026
Samshopper
1 out of 5 stars review

Verified Purchase

Broken

Chair was broken, playing back and forth with company to replace arm

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re sorry to hear about the damaged arm on your chair. Please do not hesitate to reach out if you ever need further support as we would like to help make this right for you. You can reach us at serviceescalations@trueinnovations.com, or call 800-379-9773 Monday-Friday 7:00am-4:00pm PST.