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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 31-40 of 590 reviews
Jan 11, 2026
anonymous
1 out of 5 stars review

Won't last more than 3 months

It is comfortable at first but it starts to break down a month or two in. Will attach a photo so you see how the cheap PU material breaks down and thins. Also had to duck tape the seams splitting for now. This is the 2nd chair that did this so unfortunately not a fluke. I am not heavy at 140 lbs so this chair should not be showing wear within 2 months. Also return at anytime is a lie. Guy at club said within 60 days and wouldn't take it back.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions. We are very sorry to hear about the condition of your chair and would like to help. Please do not hesitate to reach out for further support as we have a customer service team that will be happy to assist with this issue. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 1, 2026
Samshopper
1 out of 5 stars review

Verified Purchase

Broken

Chair was broken, playing back and forth with company to replace arm

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re sorry to hear about the damaged arm on your chair. Please do not hesitate to reach out if you ever need further support as we would like to help make this right for you. You can reach us at serviceescalations@trueinnovations.com, or call 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 1, 2026
Nancy
5 out of 5 stars review

Verified Purchase

Great chair

Well made, easy to put together, very comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very delighted to hear that your chair was easy to assemble and very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 9, 2025
kevin c
5 out of 5 stars review

Verified Purchase

chairs are easily uncomfortable; this one isn't

exceeded my expectations. will buy again if i need a second chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy to know that your chair exceeded your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 11, 2026
Billy G
5 out of 5 stars review

Verified Purchase

Great chair

Easy to assemble and comfortable.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy that this chair was easy for you to assemble and that you find it very comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 26, 2023
Sherman
5 out of 5 stars review

Verified Purchase

Great budget chair!

This is a very comfortable, and affordable chair. Assembly was quick and easy. I am very happy with this purchase.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Oct 22, 2025
3R
3 out of 5 stars review

Verified Purchase

It's ok

It is already making squeaky sounds when I turn in it. The chair is just ok, not a sit in all day to work chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise you are hearing. We have a customer support team that can assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 21, 2024
Kathy S
3 out of 5 stars review

Verified Purchase

Doesn't easily adjust

Can't get the seat part to sit level. It keeps going forward at a slant and also leans to the left.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We’re sorry to hear you're having trouble with the seat positioning. It sounds like there may be an issue with the assembly or a possible part malfunction. Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com so we can assist you further and help resolve the issue. We want to ensure you have the best experience with your chair.

Aug 23, 2025
Stan
5 out of 5 stars review

Verified Purchase

Great Buy

Great buy, is it perfect? No, but for $80 in store, it’s comfortable and decently made. I had a nearly identical chair under a different name that lasted a long time hopefully this will too.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very happy that your chair has been perfect for what you needed. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 17, 2025
Laura
5 out of 5 stars review

Verified Purchase

Nice chair

Put this chair together (not difficult) and was pleasantly surprised at how nice it was considering the cost. Very sturdy and comfortable, rolls nicely even on carpet. I wish I would've bought 2 while they were on sale

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very glad to hear that you love the chair so much you want another one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.