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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 31-40 of 1,018 reviews
Aug 15, 2025
Reviewer name: Mimi
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not made for adults!

Looked great, went together easy. But sat down and the seat did not even reach mid thigh & I’m not super tall only 5’9”. It barely went past the end of my butt. I felt like I was perched on the seat. Returned immediately! (should’ve been a warning when I bought mine that I had saw one sitting in returns)

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinions and are reviewing the problems you are describing. We are very sorry to hear that this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 15, 2024
Reviewer name: Michelle
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Uncomfortable

The chair was easy to assemble and looked very nice but very uncomfortable to sit on. The seat and back felt very hard and the depth of the seat itself seemed short. I am a tall person so that may have contributed, but I’ve never had this issue with any other desk chairs.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. We appreciate the helpful review, and we know other customers will appreciate your opinions. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Sep 19, 2025
Reviewer name: JC
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not comfortable at all

I have an older Serta chair from 2020 that it MUCH more comfortable. Concerning this one, the seat is way too firm and doesn’t cradle your buttocks. Instead of the cushion being concave, it is convex and you feel like you’re sitting on a mound. Plus there is the feeling of constantly falling forward. After sitting for an hour or two, my legs and buttocks are numb. Not happy at all with the ergonomics of this chair. Just so annoying to return it but I probably have to.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushioning. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 25, 2025
Reviewer name: Rick
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta Mid-Back Office Chair with Mesh Accents And

Seat is not as soft as I would like and the seat is a bit shorter than desired for full leg support (I'm over 6' tall), width is fine, other than that, this chair is a great bargain. It is replacing one I spent over $300 on at Office Max. So you would expect some features to be missing. Key reason the other chair was replaced was the material (which I thought was supposed to be leather) was flaking off the arms. It did give over 8 years of good service though. It also was made by Serta. Overall, based on the price I think this is a pretty good deal. Assembly was straight forward and took only a few minutes. All necessary tools are in the box and the instructions are straight forward.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very glad to hear how comfortable this chair is for you and that you found the perfect chair for your needs. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2025
Reviewer name: Karina De La Rosa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I work from home and this chair is a need

I finally splurged on a new computer chair, and my back is already thanking me! 🤩 This thing is like sitting on a cloud; the lumbar support is a game changer. the armrests are also fantastic, making it perfect for long work sessions. 💻 I can now sit for hours without feeling any discomfort. Overall, it's the best investment for my home office setup! 🙌 #ComputerChair #HomeOffice #ComfortableLiving #DeskSetup #WorkFromHome

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. It is amazing to hear that it feels cloud-like to sit on and has been a wonderful addition to your workspace. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 30, 2025
Reviewer name: Coconuts
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Poor Quality Polyurethane (P/U) Material!

Quality of the Polyurethane coated material used on this chair is very poor. Much of the polyurethane skin of the material peeled off and made a mess in my home. Tiny little pieces everywhere! I would avoid this one. Chair is fairly comfortable but is not very long lasting.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 19, 2024
Reviewer name: Travis
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great value!

Very supportive comfortable chair. I’ve had one of the older versions for several years and it was time to replace it. So I went with the current model and it has gotten even better. This version is more supportive than the older version. I am 6’1” and 240 pounds for reference.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Mar 22, 2026
Reviewer name: Ivo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Chair

I recently purchased this Serta mid-back office chair and overall I’m very satisfied with it. The memory foam seat is comfortable and provides good support, especially during longer work sessions. The chair was also easy to assemble, and the instructions were straightforward. I like the design and mesh accents—it looks clean and professional in my workspace. The height adjustment and tilt functions work smoothly, making it easy to find a comfortable position. For the price, this chair offers great value. It may not have all the high-end ergonomic features of more expensive chairs, but it’s a solid, comfortable option for everyday use. I would definitely recommend it to anyone looking for a reliable office chair without spending too much.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. We are so pleased to hear just how much you enjoy the support of the cushions and affordability. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 10, 2026
Reviewer name: Taylor
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great Value

Glides nicely on hard surface floor. Very comfortable with curved lower back support. The biggest problem is getting my cat to move.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 10, 2026
Reviewer name: Ted
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Uncomfortable and Cheap

Title says it. Sitting in chair for any length of time creates pain in back and sest.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are very sorry to hear that this chair was not a good fit for you and would like to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.