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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 21-30 of 1,018 reviews
Jan 2, 2025
Reviewer name: Kristen01
1 out of 5 stars
1 out of 5 stars review

Cheap material that splits and frays very fast

I bought two of these chairs and they lasted less than a year of work-from-home use before the cushions completely fell apart. And the only resolution was for me to basically pay the cost of a new cushion which was about half of the total cost of the chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with the cushions. We understand how disappointing this can be, and we want to make it right. Please email ServiceEscalations@trueinnovations.com so our management team can review your case and assist you further. Be sure to reference your posted review in your email, and we’ll do our best to find a resolution for you. Thank you for your patience!

Jun 9, 2025
Reviewer name: Sams cluber
2 out of 5 stars
2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 25, 2024
Reviewer name: lm
3 out of 5 stars
3 out of 5 stars review

Great at first, 6 mo later, not so good

Great at first, 6 mo later, not so good. Arms are made with this thin fake leather that has split with time. So when I put my arms on the rest, it's is sharp/scratchy, not comfortable and distracting. Actual seat is still firm and comfortable. The chair itself wobbles a bit but didn't when I first got it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience of Serta Mid- Back Office Chair. We are sorry to hear that your arm rests are not holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Sep 3, 2025
Reviewer name: PAUL
1 out of 5 stars
1 out of 5 stars review

Poor Quality

I purchased this chair 14 months ago and the seat cushion has failed twice; both times at a seam. They replaced the cushion the first time under warranty, however, since it is now over a year old, they want me to pay for the second replacement. For what it's worth, I'm 5'10" and weight 170 pounds. I would think that I would not be that much of a challenge to support. I recommend you avoid this product.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 14, 2025
Reviewer name: Veast
2 out of 5 stars
2 out of 5 stars review

Fabric is terrible!

The chair is very comfortable, but like most of the other reviews, the material is falling apart on the chair after just a couple months' of use in an office setting. Most of the chair's material is solid, but some of the decorative material is not even as thick as a piece of paper and is quickly getting torn apart.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 14, 2025
Reviewer name: Mokhan
1 out of 5 stars
1 out of 5 stars review

Bad Chair, Arm rips

This is a bad chair. Dont buy it. The arms go bad. Its not leather and also not strong material for day to day use. The supplier is True Innovations and they won't help get the replacement part. They said to pay to get the part and also they don't have the same color. They should replace the whole chair if they don't have the part. The chair was purchased by my grandmother from Sams Club and gifted to me. True Innovations now want the receipt. My Grandmother is dead and I don't have the receipt so I guess I am out of luck.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We are very sorry to hear how this process in getting your chair fixed has been frustrating. Since you have already contacted our support team, I am giving you our escalated service email so that you can get this issue resolved if you are still interested. It is serviceescalations@trueinnovations.com. Please email us at that email and reference your review so that we can assist with the context you have provided. Thank you.

Aug 30, 2024
Reviewer name: Serta Office Chair
2 out of 5 stars
2 out of 5 stars review

Quality seems great but lifespan is 18 months

I work from home 40+ hours a week and I am a fit but 6ft tall, 230lbs. Chair was great for the first 18 months. Then the arm broke off entirely and the seat stiching tore so much the padding came out. This happened both the same week. My previous chair lasted almost 8 years not less than 2. The quality seemed great at first but I am not confident this isn't just an overall long term quality issue.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Feb 8, 2025
Reviewer name: CHun
2 out of 5 stars
2 out of 5 stars review

Okay, but padded arm covering cracking after 6 mth

I bought this six months ago and it is a nice and comfortable chair. Unfortunately, after six months of light to moderate use, the material on the padded arms is already cracking. I assume it will continue to do so and will become too unsightly to keep before too long - because of that, I am thinking I will be returning it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback, and we’re glad to hear you found the chair comfortable. We’re sorry to hear about the issue with the padded arms, and we understand your concern. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. Please contact our support team so we can assist you with your purchase. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 11, 2025
Reviewer name: Sheyla
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super confortable

Easy to assemble, convenient, confortable.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are so happy to hear that it was east to assemble and very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 20, 2026
Reviewer name: BRENNA
2 out of 5 stars
2 out of 5 stars review

Does not hold up

I've only had the chair a little over a month and the center seam is already torn wide open.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.