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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 11-20 of 1,018 reviews
May 20, 2026
Reviewer name: Ryan R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy

I bought this chair as a gift for my neighbor, he loves it. He owns a business and is in the chair for 4 to 5 hours a day. He said the only problem is that it makes him want to take a nap.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your neighbor likes the product. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 19, 2025
Reviewer name: SVT
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Not at all comfortable

I'm short and this chair fell short, the back of my knees didn't even hit the edge of the chair. The seat was too short, and my legs went numb after a short time. If you lean forward, the chair leans forward with you. Everything was secure, so it wasn't the way it was put together. I took it back to the store.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are sorry to hear it was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 29, 2026
Reviewer name: dirk
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Seat Cushion Unacceptable

After I assembled this chair, my wife sat in it and complained of "leaning" to the right. I sat in it and noticed the same thing. I appears that the cushion has more support on the left than on the right. I took it back to Sam's and they immediately refunded the purchase price.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion. We are sorry to hear about the condition of your chair and would like to inform you that if you ever need assistance in the future with any of our items, we have a customer support team that can assist with issues such as the one you described. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 14, 2025
Reviewer name: SamsIsTrash
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Won't last more than a year. Cheap trash

Cheap trash, won't last more than a year. On par with most things these days, capitalism run amok. Everything is designed to break as quickly as possible so that way we buy more. We are trapped insanity. Definitely would not buy again

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear about the condition of your chair and any inconvenience it has caused. We have a customer support team that would be more than happy to assist with fixing any issues with your chair. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST. You can even use this escalated email for faster service, please just be sure to reference your review so we have all the necessary information to assist, serviceescalations@trueinnovations.com.

Oct 10, 2024
Reviewer name: Woody
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

CP Rate is pretty high

99.99 is a good price, and it is easy to set up.

Helpful?2VORESHV2JMC15252455294
Apr 9, 2025
Reviewer name: AEWashington
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect work chair!

Very nicely made and comfortable chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the comfort and design of your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 17, 2026
Reviewer name: JUANITA
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Good chair, just not what I wanted.

Decent chair. Not too big, which is what I wanted. Decided it did not lean back enough, it is pretty straight up with very little recline. Nice and comfortable, but not what I was looking for.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issue you experienced with the recline feature. This is something our customer support team can assist with. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 9, 2026
Reviewer name: Linda
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Cushion wear uneven

Comfort is just ok. Although I haven’t sat in it for too long, one side seems to be “deflating” a bit more. I’m not obese so not sure why that is.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seat cushion not retaining its shape. Please do not hesitate to reach out for further support since this is something our customer service team can assist with. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 23, 2026
Reviewer name: Ben
1 out of 5 stars
1 out of 5 stars review

comes apart in less then a year

didnt even make it a year of casual use before the steat seams started coming apart. i'm talking less then 10-20 hours a week use.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushions of your chair. This is something that our customer support team can assist with Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 9, 2025
Reviewer name: Jillian
2 out of 5 stars
2 out of 5 stars review

Rips too easily

Chair is pretty comfortable but like other reviewers the quality is incredibly substandard. I've had the chair since September and a few weeks ago I noticed that it was coming apart at the seam of the top of the seat cushion. I wanted this chair to last so from the day I purchased it I have kept a rotating cover over the chair. I've used a blanket or a sheet every day to cover the chair. I was shocked to see that despite the care I've taken the chair is already falling apart.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We have a customer support team that would be more than happy to assist in this matter as we are very sorry the chair has not met your expectations. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.