Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.4 out of 5 stars

stars1,117 ratings456 reviews

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Showing 11-20 of 456 reviews

Mar 20, 2024

Locomotion13

5 out of 5 stars review

Verified Purchase

Superb Comfort.

Love the chair. I was replacing a previous older Serta model that it lasted years until the lift cylinder broke and i could not replace it. So I decided to buy this one. The price was a bargain, I love the aesthetics of the chair, the cushioning is excellent, it is so comfortable, a lot more comfortable than my previous one, i just wondered why i waited until the other one broke to upgrade. the difference is night and day.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and appearance. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair.

Oct 19, 2024

Travis

5 out of 5 stars review

Verified Purchase

Great value!

Very supportive comfortable chair. I’ve had one of the older versions for several years and it was time to replace it. So I went with the current model and it has gotten even better. This version is more supportive than the older version. I am 6’1” and 240 pounds for reference.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Dec 10, 2025

Sheryl

4 out of 5 stars review

Verified Purchase

Good for the cost

The chair is ok. It is not high quality. The stitching on the arms is not pleasant to touch. The base is very cheap, light-weight plastic and does not feel secure and the seat is very small from front to back, and I'm not a tall person. It is generous in the width but the support in the back pushes me forward and my thighs are not fulling supported. I only use the chair occasionally and it is fine for that, but I would not sit in it every day.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your suggestions regarding the stitching, base, and support of the chair. We are sorry to hear it did not fully meet your expectations but are glad it is able to be used for what you need. If you need additional service on this chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 19, 2025

SVT

1 out of 5 stars review

Verified Purchase

Not at all comfortable

I'm short and this chair fell short, the back of my knees didn't even hit the edge of the chair. The seat was too short, and my legs went numb after a short time. If you lean forward, the chair leans forward with you. Everything was secure, so it wasn't the way it was put together. I took it back to the store.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are sorry to hear it was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 21, 2025

QuikCRV

1 out of 5 stars review

Verified Purchase

Not very comfortable, Gave it away after 1 use

Serta Mid-Back Office Chair

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are very sorry to hear that this chair was not a good fit for you and that it did not meet your expectations. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 28, 2025

Dan

1 out of 5 stars review

Verified Purchase

Terrible

Terrible quality, frame bends

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the frame. We have a customer support team that would like to help if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 24, 2026

BDMADSEN17

5 out of 5 stars review

Verified Purchase

All Around Great Chair

Quality chair with a very competitive price. Assembly instruction were well written and easy to follow. Assembly time was less than 30 minutes.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. it is wonderful to hear that the assembly was so easy for you and that you really enjoy the quality. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 13, 2026

existenttide

4 out of 5 stars review

Verified Purchase

Serta Office Chair

Bought this office chair for my home office, and it's comfortable! The only thing I wish it would have is the ability to lean back in. Other than that, it's a great value for the price.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing the issue you are experiencing. This chair does have the ability to lean back, so maybe it would be necessary to troubleshoot with our customer support team. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 30, 2025

Brenda

5 out of 5 stars review

Verified Purchase

Serra Mid Back Office Chair

So very happy that I purchased this chair. It is so comfortable and easy to put together. Now that I have this chair I won’t fall off it because it has arms . It is made very well and looks great in my office. The price of this chair is great.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable and works great in your office space. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 27, 2024

Danielle

5 out of 5 stars review

Verified Purchase

Great Office Chair

This is such a good chair at this price point! It looks more expensive than it really is. It offers great support and the cushioning is provides is the best! It’s adjustable and I’m just hoping it continues to hold up well! Was easy to assemble.

Helpful?

reply from True Customer Service

Thank you for your positive review of the Serta Mid-Back Office Chair, Danielle. We're thrilled to hear that you find the chair to be of great value and that you are enjoying the cushioning and support. We designed the chair to be comfortable and easy to assemble, and we're happy to hear that you found it to be just that. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you for your feedback and for choosing our brand!