Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.5 out of 5 stars

stars1,120 ratings456 reviews

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Showing 341-350 of 456 reviews

Apr 11, 2024

Terry

3 out of 5 stars review

Fell apart quickly. Poor stitching.

Not sure if i just bought a bad one. But this chair is falling apart less than 6mos after i bought it. Im 5'10 210lbs and sit in this chair for 2-4hrs a day. The seams on the bottom cusion have come apart and the foam is sticking out. The screws for the arms keep wiggliling loose and falling out. And it creaks ans groans when i sit in it. Im way below the weight limit for this thing. Just poor materials and craftsmanship.

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reply from True Customer Service

Hello Terry, thank you for reaching out in regard to your office chair. We are sorry to hear that the chair has not held up as expected. Please contact us at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 25, 2025

2 out of 5 stars review

Squeak, creak, squeak, creak, squeak, creak

I bought this in January, I'm a male and weigh 176 lbs, and 5'11" tall. This chair is not going to last. It squeaks and creaks with any movement. It is decently comfortable and looks good but very cheap quality. I will be shocked if this chair makes it to one year old.

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reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the creaking noises and would like a chance to assist. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 30, 2024

Roni

1 out of 5 stars review

Chair

This chair is very uncomfortable. The back does not adjust at all making it hard to get positioned comfortably. I am currently in the market for a new chair even though this is not even two weeks old. Hands down a huge disappointment and waste of money

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reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 15, 2025

Art Hill

2 out of 5 stars review

Upon Further Review

Easy assembly. Like the high profile neck support. I'm impressed. Update 4/14/25. You. get what you pay for, hydraulics have already failed. Chair began to squeak loudly before not holding height position. Fine if you like sitting in a hole, I don't. Tilt back adjustment defective as well. Look somewhere else. NOT recommended.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you are pleasantly surprised by the neck support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 6, 2025

Phillips

5 out of 5 stars review

Verified Purchase

Office

Firm but soft

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that it is supportive but still very comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 27, 2024

Flowers

5 out of 5 stars review

Verified Purchase

Comfortable

Comfy easy to set up.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Feb 10, 2026

Angely

5 out of 5 stars review

Good quality

I work remotely and needed a good chair for 8 and this works like a charm. So comfty and it also looks good.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to hear that this chair has been a perfect fit for working from home, in your case. We love that even after hours of use it still remains comfortable and supportive. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Mar 4, 2026

Lisa L

5 out of 5 stars review

Great chair for a great value!

For the cost of the chair, this was a great value. Very comfortable and looks good. Assembly was not difficult.

Review from Living Style Group

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Mar 29, 2026

John R

5 out of 5 stars review

Geeat

Simple Instructions and procedures make the chair easy to assemble without assistance. Thank you.

Review from Living Style Group

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Mar 29, 2026

Jesus P

5 out of 5 stars review

I love it

It's such a comfortable chair, and the tilt back is such a lovely feature. 10/10

Review from Living Style Group

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