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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 271-280 of 1,018 reviews
Feb 20, 2025
Reviewer name: BigKev
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfortable and inexpensive!

I bought this office chair for when working at home. I loved it so much, I went back and bought another one for me to bring to work even though they obviously supply one. This one is like a kings throne!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review and share your opinions. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you love the chair's comfort enough to purchase another one. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday

Jan 23, 2024
Reviewer name: Taylor
1 out of 5 stars
1 out of 5 stars review

Cheap material.

Awful quality of material. The fake leather tore underneath a slight pull of my trimmed finger nail as I was pulling the plastic wrapping off the seat back.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review of Serta Mid-Back office chair. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customers service team at service@trueinnovations.com, or call (800) 379-9773. We would love to get your chair in great condition.

May 21, 2026
Reviewer name: Benjamin B
5 out of 5 stars
5 out of 5 stars review

Comfy Office Chair

I was looking for a decent office chair, nothing too expensive, for my new office space, and this chair exceeded expectations in price and comfort. Bravo!

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Jun 3, 2026
Reviewer name: William C
5 out of 5 stars
5 out of 5 stars review

Comfortable

Chair is comfortable, but since it is "bonded leather" we will see how long it lasts before the "leather" peels away from the fabric and makes a mess.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Feb 6, 2024
Reviewer name: Charm
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best cushion for my bottom

It is very comfortable. My bottom not aching. I used to have to sit on pillows and my bottom still used to hurt cheeks were numb. I no longer have to sit on pillows nor does my bottom hurt because Serta cushion is just right for my bottom. Thank you, Serta for having the best cushion for me!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Jan 29, 2025
Reviewer name: Scott KY
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Decent chair for the price.

I wanted an inexpensive office chair and this chair fits that. It’s not the most comfortable chair but it’ll do. It looks nice enough. Sam’s offers other more comfortable chairs that look better BUT the finish on those chairs eventually start flaking off. If this one starts flaking at some point, at least I didn’t spend a lot. I’ve thrown away many office chairs. Buying a real leather office chair is very expensive these days. I paid $79 plus tax.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are here to help support you with your purchase. Please do no hesitate to contact us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 7, 2025
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Not perfect

Well, the padding on the chair is great. the seat, the back and the arm rests are very comfortable. BUT - the seat front leans forward way too much . I'm probably going to keep it but see if I can somehow adjust it a bit. And it comes with a pretty bad smell that hopefully will go away.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the chair feeling like it is leaning forward. Please do not hesitate to reach out for support as we can assist with issues like this. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 1, 2024
Reviewer name: Loki
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Chair

This was a solid purchase for the price. I needed a new office chair, and this chair was perfect. The price was right. It is very comfortable. I cannot comment on how easy it was to put it together, but my wife said it was fairly easy and not complicated. I would recommend this chair to anyone who would ask me.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Hello Loki, thank you for your positive review of Serta Mesh Accent Office Chair. We are so happy to hear that your wife was able to assemble the chair with no problems, and that it is comfortable for you to use daily. Please let us know if you need any assistance with your chair at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Dec 7, 2025
Reviewer name: Christine
2 out of 5 stars
2 out of 5 stars review

Uncomfortable

I am returning this chair. The seat is too short and this is coming from someone that is short! I can only imagine how uncomfortable it would be for a taller person. It doesn't reach the back of my knees and my legs go numb. The seat back isn't very friendly either. My old chair is more comfortable that this one I have a tendency to lean forward on my chair and this chair seems to tilt with me. Maybe because the seat isn't long enough? IDK. I used it for all of twenty minutes and then brought my old chair back into the office. I gave it two stars because it did go together easily. Beyond that, it is uncomfortable in the seat and back areas of the chair. I also have a shoulder injury and I couldn't adjust the chair while I was sitting on it, the lever was to far back to comfortably reach. Of course, that is most likely due to my injury so you may not experience the same issue.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your insights. If you need additional service on a chair we manufacture, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 17, 2024
Reviewer name: RonJon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best chair I bought for the price point.

I love this chair, this is my second purchase because I loved my first that i needed another for my home office. The first one I bought was several years ago and it's still holding up and just as comfortable. Great price point as well, is recommend this chair to anyone looking for value and quality.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you, RonJon, for your positive review about the Serta Mid-Back Office Chair. We're thrilled to hear that you love the chair so much that you had to purchase a second one for your home office. It's great to know that the first one you bought several years ago is still holding up and just as comfortable. We appreciate your recommendation to anyone looking for value and quality. If you have any further questions or concerns, please do not hesitate to contact us at 800-379-9773 or service@trueinnovations.com.