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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 261-270 of 1,018 reviews
Dec 11, 2023
Reviewer name: Department Manager
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta Office Chair

Best chair you can find anywhere for the price. I prefer high back chairs but this one is a "Serta" and is very comfortable. So pleased with the chair I now own three total (Office, Home office, Wife's craft room)

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a positive review of the Serta Mid-Back Office Chair. We're thrilled to hear that you found this chair to be a great value for the price and that it was comfortable enough to purchase three total chairs! We strive to provide our customers with high-quality and comfortable products that meet their unique needs. It's wonderful to hear that this chair has exceeded your expectations. If you have any questions or concerns in the future, please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Dec 6, 2025
Reviewer name: anonymous
4 out of 5 stars
4 out of 5 stars review

not as nice as it used to be

I have bought over 15 of these in the last few years. In this updated version they cheapened it up with much less padding and memory foam. Same look but not as nice. It costs a little more and you get a lesser chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts on your chair. We value your opinion and are reviewing your statements. We are sorry to hear that you feel this way. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2024
Reviewer name: Kim
1 out of 5 stars
1 out of 5 stars review

Not too sure about this chair

Purchased this chair for my 12 year old son for his birthday. Within a short period of time (couple weeks) the frame of the chair broke. We thought this would be a good chair for him to sit while gaming. Not sure if this is a lemon or defective.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

May 10, 2026
Reviewer name: Susan H
5 out of 5 stars
5 out of 5 stars review

Support in all the right places.

I was on the fence about investing in a new office chair but I'm so glad I did! This chair is amazing. You don't know the support you are missing until you upgrade. Your body will thank you at the end of the day.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Apr 20, 2026
Reviewer name: Anthony L
5 out of 5 stars
5 out of 5 stars review

Relief

I had an older chair that the the pneumatic pump was gone. So primarily. at 6 foot, 5 feet tall, I was sitting with my knees in my chest. This new chair is great

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Apr 4, 2026
Reviewer name: Victoria S
4 out of 5 stars
4 out of 5 stars review

Bang for your buck

Bought this on a whim and I like it better than I thought I would. It was a two-person job to put together, but it is quite comfortable for the price point.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Jan 23, 2024
Reviewer name: Taylor
1 out of 5 stars
1 out of 5 stars review

Cheap material.

Awful quality of material. The fake leather tore underneath a slight pull of my trimmed finger nail as I was pulling the plastic wrapping off the seat back.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review of Serta Mid-Back office chair. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. Please reach out to our customers service team at service@trueinnovations.com, or call (800) 379-9773. We would love to get your chair in great condition.

Mar 7, 2026
Reviewer name: kilopapa101
1 out of 5 stars
1 out of 5 stars review

Pain and suffering

The most uncomfortable office chair I think I have ever sat in. It causes actual pain. It’s somewhat of a torture device. Save your money for something else.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the discomfort you are experiencing. We are very sorry to hear that and believe it would be helpful to understand what exactly was causing these issues so we can improve. If you ever wanted to reach out for further support, we might be able to assist. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 18, 2025
Reviewer name: Office chair
1 out of 5 stars
1 out of 5 stars review

Read the specs

I should have read the specs more carefilly. This chair is for shorter people, of which I'm not. What good is a chair if you have to sit at a 45°angle? I could have got a stool at this point :(

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 12, 2024
Reviewer name: MichMatt
1 out of 5 stars
1 out of 5 stars review

Poor Craftsmanship

Stitching came apart on the seat. Tried to warranty it through Serta. They sent me to True Innovations who handle their warranty and so far just got the run around. Chair started falling apart about 6 months after purchase.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to share your experience. We’re very sorry to hear about the stitching issue and the challenges you've faced with the warranty process. Our support team has reached out to you to help resolve this matter and ensure your concerns are addressed. Please don't hesitate to contact us directly at ServiceEscalations@trueinnovations.com so that we can further assist you and work toward a solution. We appreciate your patience and the opportunity to make this right.