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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 281-290 of 1,018 reviews
Dec 7, 2025
Reviewer name: Christine
2 out of 5 stars
2 out of 5 stars review

Uncomfortable

I am returning this chair. The seat is too short and this is coming from someone that is short! I can only imagine how uncomfortable it would be for a taller person. It doesn't reach the back of my knees and my legs go numb. The seat back isn't very friendly either. My old chair is more comfortable that this one I have a tendency to lean forward on my chair and this chair seems to tilt with me. Maybe because the seat isn't long enough? IDK. I used it for all of twenty minutes and then brought my old chair back into the office. I gave it two stars because it did go together easily. Beyond that, it is uncomfortable in the seat and back areas of the chair. I also have a shoulder injury and I couldn't adjust the chair while I was sitting on it, the lever was to far back to comfortably reach. Of course, that is most likely due to my injury so you may not experience the same issue.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your insights. If you need additional service on a chair we manufacture, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 17, 2024
Reviewer name: RonJon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best chair I bought for the price point.

I love this chair, this is my second purchase because I loved my first that i needed another for my home office. The first one I bought was several years ago and it's still holding up and just as comfortable. Great price point as well, is recommend this chair to anyone looking for value and quality.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you, RonJon, for your positive review about the Serta Mid-Back Office Chair. We're thrilled to hear that you love the chair so much that you had to purchase a second one for your home office. It's great to know that the first one you bought several years ago is still holding up and just as comfortable. We appreciate your recommendation to anyone looking for value and quality. If you have any further questions or concerns, please do not hesitate to contact us at 800-379-9773 or service@trueinnovations.com.

Jan 30, 2026
Reviewer name: MICHAEL
4 out of 5 stars
4 out of 5 stars review

Good Chair. 1 flaw

Chair was easy to assemble. Chair sit very comfortable. This chair is replacing what looks like the same chair I bought from Sam's back in the 1990's . The only reason for 4 stars instead of 5 stars is the tilt feature. There is a tilt feature by screwing a knob on the seat base to either tighten the tilt or loosen the tilt, but it's useless, there is only about 1/2 inch tilt, and I have to keep continuous back pressure to retain the tilt as the seat rocks back and forth, so I am basically sitting straight up at all times. I'm going to see if I can swap the old seat base with the new base on the new chair to remedy this problem. In my mind I would think they could come up with a better idea in 30 years. If the old seat base will not swap, I unfortunately will have to return the chair, not being able to lean back is unacceptable.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the tilt function. We have a customer support team that an assist with troubleshooting as there is a knob under the seat cushion that allows for an easier recline. If that is not working, the part can be replaced as well if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 11, 2026
Reviewer name: Robert W
5 out of 5 stars
5 out of 5 stars review

Great value

We are very pleased with our new chair super easy assembly

Review from Living Style Group
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Sep 4, 2026
Reviewer name: Lynn W
5 out of 5 stars
5 out of 5 stars review

Great office chair

Love my new office chair! I can glide all over my office floor easily and back to my computer!

Review from Living Style Group
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Jan 25, 2026
Reviewer name: MidWest
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy!

It was easy to assemble and is quite comfortable. I also like that it supports my lower back.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re glad to hear that it was an easy char to build and that it provides excellent support for your lower back. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 15, 2026
Reviewer name: John W
5 out of 5 stars
5 out of 5 stars review

SAM'S SERTA OFFICE CHAIR

VERY EASY TO ASSEMBLE. VERY COMFORTABLE. WOULD BUY THIS CHAIR AGAIN

Review from Living Style Group
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Dec 10, 2025
Reviewer name: Ewa Beach shopper
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy customer

Extremely simple to assemble and very happy with this comfortable and inexpensive chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re glad your chair was easy to assemble and very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 24, 2026
Reviewer name: Gary S
5 out of 5 stars
5 out of 5 stars review

Nice chair

Easy to assemble, price was good, very comfortable. Hopefully it will last a long time

Review from Living Style Group
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Sep 24, 2026
Reviewer name: Samirah W
2 out of 5 stars
2 out of 5 stars review

Broke already

I only had it for a couple days and it broke. It was okay to put up. And otherwise comfy.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294