Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.5 out of 5 stars

stars1,120 ratings456 reviews

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Apr 18, 2025

Office chair

1 out of 5 stars review

Read the specs

I should have read the specs more carefilly. This chair is for shorter people, of which I'm not. What good is a chair if you have to sit at a 45°angle? I could have got a stool at this point :(

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reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear this chair was not a good fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 23, 2025

3 out of 5 stars review

sad this is the quality we get for $100

update- to the manufacturer's credit, they did offer replacement arm rests for cost of shipping. not holding up as i'd expect after 15 months. arm rest coming apart

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reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the arms. We have a customer support team that would like to assist. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Nov 12, 2024

MichMatt

1 out of 5 stars review

Poor Craftsmanship

Stitching came apart on the seat. Tried to warranty it through Serta. They sent me to True Innovations who handle their warranty and so far just got the run around. Chair started falling apart about 6 months after purchase.

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reply from True Customer Service

Thank you for taking the time to share your experience. We’re very sorry to hear about the stitching issue and the challenges you've faced with the warranty process. Our support team has reached out to you to help resolve this matter and ensure your concerns are addressed. Please don't hesitate to contact us directly at ServiceEscalations@trueinnovations.com so that we can further assist you and work toward a solution. We appreciate your patience and the opportunity to make this right.

Nov 21, 2025

CLIFFORD

5 out of 5 stars review

This Chair is superior quality for the price. well made and worthy of the Serta name, especially for the price. Piping and stitching is superior, well padded. I hope it lasts because I really like it.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re pleased to hear that it lives up to your expectations in terms of quality and comfort. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2024

Kim

1 out of 5 stars review

Not too sure about this chair

Purchased this chair for my 12 year old son for his birthday. Within a short period of time (couple weeks) the frame of the chair broke. We thought this would be a good chair for him to sit while gaming. Not sure if this is a lemon or defective.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Nov 6, 2024

Gregory

1 out of 5 stars review

Buyer be ware.

Haven't owned this chair for over 6 months and there's already rips in the so-called leather seat and arm. Thought I was buying a quality chair because of the name Serta. I was wrong.

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reply from True Customer Service

Nov 24, 2025

Tyler

2 out of 5 stars review

Comfortable but not durable

Very comfortable and easy to assemble, but as of 11/24 it already has a tear in the seam from ordinary use. Purchased on May of this year, so it barely lasted 6 months without damage.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the seam of one of the cushions. Please do not hesitate to reach out for further support as we have a customer support team that can assist for something like this. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 6, 2025

anonymous

4 out of 5 stars review

not as nice as it used to be

I have bought over 15 of these in the last few years. In this updated version they cheapened it up with much less padding and memory foam. Same look but not as nice. It costs a little more and you get a lesser chair.

Helpful?

reply from True Customer Service

Thank you for taking the time to give us your thoughts on your chair. We value your opinion and are reviewing your statements. We are sorry to hear that you feel this way. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 14, 2025

Jocala

1 out of 5 stars review

Looks good, but

This chair replaces one of the same brand I had bought from Sams a couple of years back. I am no where need the weight limit for the chair and brand new it squeaks when I move. I had my wife who is lighter than me try it and it still squeaked. It doesnt have the same lean back range or ease to lean back as the last one making it uncomforable after a couple of hours. I expect these cheap chairs to only last a couple of years like some other reviews pointed out, but after one month I'm done with it.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the noise issue. We have a customer support team that would like to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 6, 2025

carolminifarm

1 out of 5 stars review

disappointing

bought this to replace a serta chair have had for years, which was comfortable. (armrest cracked) this was a pain to put together, much higher on the lowest setting then previous one,(feet dont lie flat on floor) and uncomfortable and noisy. very disappointed

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.