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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 181-190 of 590 reviews
Nov 18, 2024
AngelMC
1 out of 5 stars review

Stitching on seat came apart

I purchased two of these chairs for each of my daughters this school year, as they are virtual students. The stitching on the seats have come apart after only 3 months of daily use, even with the use of seat covers (which were installed the day we assembled them). Their ages are 9 and 11, both are under 100 pounds. There is absolutely no excuse for the quality of these chairs to be this poor. I would not recommend these chairs.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chairs are having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 15, 2025
edriejk
5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 30, 2024
Serta Office Chair
2 out of 5 stars review

Quality seems great but lifespan is 18 months

I work from home 40+ hours a week and I am a fit but 6ft tall, 230lbs. Chair was great for the first 18 months. Then the arm broke off entirely and the seat stiching tore so much the padding came out. This happened both the same week. My previous chair lasted almost 8 years not less than 2. The quality seemed great at first but I am not confident this isn't just an overall long term quality issue.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Dec 20, 2024
Kandace
1 out of 5 stars review

Chair didn't hold up for me

I usually don't leave reviews, but some may need to be informed BEFORE buying this chair. IF you use this chair 8+ hours per day, don't expect it to last past 6 months. Upholstery coming off, chair leans to the left AND leans forward (almost feel like you're going to slide out of the front of the chair). There is NO way to adjust. It went to crap 6 months after purchase. Worst office chair I've EVER wasted my money on.....

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We’re sorry to hear about your experience with the chair. We always strive to offer quality products, and we truly appreciate your feedback. If you'd like to discuss potential solutions, please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to assist you and see how we can make things right. Thank you for sharing your thoughts.

Mar 14, 2025
Mokhan
1 out of 5 stars review

Bad Chair, Arm rips

This is a bad chair. Dont buy it. The arms go bad. Its not leather and also not strong material for day to day use. The supplier is True Innovations and they won't help get the replacement part. They said to pay to get the part and also they don't have the same color. They should replace the whole chair if they don't have the part. The chair was purchased by my grandmother from Sams Club and gifted to me. True Innovations now want the receipt. My Grandmother is dead and I don't have the receipt so I guess I am out of luck.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We are very sorry to hear how this process in getting your chair fixed has been frustrating. Since you have already contacted our support team, I am giving you our escalated service email so that you can get this issue resolved if you are still interested. It is serviceescalations@trueinnovations.com. Please email us at that email and reference your review so that we can assist with the context you have provided. Thank you.

Jun 5, 2025
Ana
5 out of 5 stars review

Verified Purchase

Nice chair

Nice and comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 9, 2025
Sams cluber
2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 12, 2025
Erich
5 out of 5 stars review

Verified Purchase

Soft and comfortable

Nicer than I expected. Soft and comfortable. Good chair for a home office.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your kind review! We're thrilled to hear that the chair exceeded your expectations and that you find it soft, comfortable, and a great fit for your home office.If you have any questions or need assistance in the future, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review so we can assist you more effectively. We appreciate your feedback and hope you enjoy your chair!

Sep 13, 2024
Oldcoastie
5 out of 5 stars review

Verified Purchase

Very good chair

This chair is perfect for my computer room in my Home.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jul 3, 2024
Barbara
5 out of 5 stars review

Verified Purchase

I absolutely love my new chair 💺 very convertible

The free delivery for plus membership is outstanding. Delivery was on time

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your review of Serta Mid-Back Office Chair, Barbara. We are thrilled to hear that you are happy with your purchase. Please contact our customer service team at 800-379-9773 or sevice@trueinnovations.com if you need assistance with your chair in the future.