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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 171-180 of 590 reviews
Jun 5, 2025
Ana
5 out of 5 stars review

Verified Purchase

Nice chair

Nice and comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that your chair is very comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 25, 2024
lm
3 out of 5 stars review

Great at first, 6 mo later, not so good

Great at first, 6 mo later, not so good. Arms are made with this thin fake leather that has split with time. So when I put my arms on the rest, it's is sharp/scratchy, not comfortable and distracting. Actual seat is still firm and comfortable. The chair itself wobbles a bit but didn't when I first got it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience of Serta Mid- Back Office Chair. We are sorry to hear that your arm rests are not holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Mar 14, 2025
Mokhan
1 out of 5 stars review

Bad Chair, Arm rips

This is a bad chair. Dont buy it. The arms go bad. Its not leather and also not strong material for day to day use. The supplier is True Innovations and they won't help get the replacement part. They said to pay to get the part and also they don't have the same color. They should replace the whole chair if they don't have the part. The chair was purchased by my grandmother from Sams Club and gifted to me. True Innovations now want the receipt. My Grandmother is dead and I don't have the receipt so I guess I am out of luck.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We are very sorry to hear how this process in getting your chair fixed has been frustrating. Since you have already contacted our support team, I am giving you our escalated service email so that you can get this issue resolved if you are still interested. It is serviceescalations@trueinnovations.com. Please email us at that email and reference your review so that we can assist with the context you have provided. Thank you.

Dec 20, 2024
Kandace
1 out of 5 stars review

Chair didn't hold up for me

I usually don't leave reviews, but some may need to be informed BEFORE buying this chair. IF you use this chair 8+ hours per day, don't expect it to last past 6 months. Upholstery coming off, chair leans to the left AND leans forward (almost feel like you're going to slide out of the front of the chair). There is NO way to adjust. It went to crap 6 months after purchase. Worst office chair I've EVER wasted my money on.....

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We’re sorry to hear about your experience with the chair. We always strive to offer quality products, and we truly appreciate your feedback. If you'd like to discuss potential solutions, please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to assist you and see how we can make things right. Thank you for sharing your thoughts.

Mar 15, 2025
edriejk
5 out of 5 stars review

Verified Purchase

Comfortable and affordable

This chair is more comfortable than my last one which had suddenly collapsed, for 3 reasons: it is more cushiony, the back extends up far enough to be a headrest, and the seat length is adequate (unlike my last chair, which had an adjustable seat that always wound up with the shortest seat position, no matter how many times I extended it). And the price was good. I just got it, so I can't say how long it will last, but if it lasts as long as my last one, I'd buy it again.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback about our Serta Mid-Back Office Chair. Our goal is to provide a quality product and an excellent experience, so it is amazing to hear that your chair has been a complete upgrade form your last one in terms of comfort and support. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 13, 2025
ashley
1 out of 5 stars review

They cut corners at your expense

Dont waste your money. They cut corners. this chair used to be better, for the same price. They chopped out here and there to save money. The bottom portion is so short, that half your legs feel like they are dangling off, almost like your sliding off. Why couldnt they have made the bottom part 4-8 inches longer for a more comfortable seat. Thats my main issue with the chair. I will be returning this asap. I would have spent more on the chair if they had just left the bottom part alone or made it longer. I used to buy these all the time and I dont remember this issue, ever. Literally half my leg is hanging off the edge, slanted down so its not comfortable to sit in.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We value your opinion and are reviewing your suggestions. We are sorry to hear that this chair didn't work out for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 27, 2026
CANDACE
4 out of 5 stars review

This is a well made quality chair. BUT put together it’s huge. The arms which are integral to its stability make it near impossible to push under a table or desk. If it’s lowered completely it will partially fit. The big problem for me is the pitch of the seat. It angles down in front which makes me constantly scooting back in. Problem could just be me. I’m a 5’ 4” senior woman weighing 175 with short legs. The seat itself is just way too wide. Another problem for me is the seat gets too warm. I’ve been using a ventilated car seat thin cushion which helps. BUT it is a very nice chair; no complaint on the quality. I’m going to return; just way too big.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the dimensions of the chair. We are very sorry to hear that this chair was a not a good fit for you but are glad that you appreciated the quality, nonetheless. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 30, 2024
Serta Office Chair
2 out of 5 stars review

Quality seems great but lifespan is 18 months

I work from home 40+ hours a week and I am a fit but 6ft tall, 230lbs. Chair was great for the first 18 months. Then the arm broke off entirely and the seat stiching tore so much the padding came out. This happened both the same week. My previous chair lasted almost 8 years not less than 2. The quality seemed great at first but I am not confident this isn't just an overall long term quality issue.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Sep 9, 2024
AW10101010
1 out of 5 stars review

Run away from this chair!

I've had this chair for about two years now. In the first year the fake leather cracked around the armrests and I returned it for another one. The second chair did hte exact same thing in the first year of owning that chair and I could not get Sam's Club to take it back. I'm now on year 2 of this same chair and the base seating area is also having the same issue. I cannot for the life of me figure out why there are so many positive reviews. These chairs should be banned as e-waste because they do not last very long and have to go to the landfill. Terrible, terrible, terrible quality. Run do not walk away from this chair!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 9, 2025
Jillian
2 out of 5 stars review

Rips too easily

Chair is pretty comfortable but like other reviewers the quality is incredibly substandard. I've had the chair since September and a few weeks ago I noticed that it was coming apart at the seam of the top of the seat cushion. I wanted this chair to last so from the day I purchased it I have kept a rotating cover over the chair. I've used a blanket or a sheet every day to cover the chair. I was shocked to see that despite the care I've taken the chair is already falling apart.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We have a customer support team that would be more than happy to assist in this matter as we are very sorry the chair has not met your expectations. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.