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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 161-170 of 590 reviews
Jun 16, 2026
James T
5 out of 5 stars review

Studying KJV Bible for Sermon

The Serta Professional Office Chair is so comfortable and supportive! I spend a lot of time studying different topics in the KJV Bible weekly and now I study in comfort!

Review from Living Style Group
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May 26, 2026
Vicki H
5 out of 5 stars review

New Office Chair

I bought this chair due to starting to work from home! I put it together and sat in it and instantly fell in love with it! I would recommend this chair!

Review from Living Style Group
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Jun 3, 2026
William C
5 out of 5 stars review

Comfortable

Chair is comfortable, but since it is "bonded leather" we will see how long it lasts before the "leather" peels away from the fabric and makes a mess.

Review from Living Style Group
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Jun 17, 2026
Alex B
4 out of 5 stars review

Easy to assemble, comfortable

I’m YouTube handy at best and I was able to assemble in under 30 minutes. 6’1 250LBS and I fit comfortably in the chair. Could use a headrest. At my height my shoulders sit flush with the top of the chair

Review from Living Style Group
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Dec 6, 2025
anonymous
4 out of 5 stars review

not as nice as it used to be

I have bought over 15 of these in the last few years. In this updated version they cheapened it up with much less padding and memory foam. Same look but not as nice. It costs a little more and you get a lesser chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts on your chair. We value your opinion and are reviewing your statements. We are sorry to hear that you feel this way. If you need additional service on the chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jan 2, 2025
Kristen01
1 out of 5 stars review

Cheap material that splits and frays very fast

I bought two of these chairs and they lasted less than a year of work-from-home use before the cushions completely fell apart. And the only resolution was for me to basically pay the cost of a new cushion which was about half of the total cost of the chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your feedback, and we're sorry to hear about the issues you've experienced with the cushions. We understand how disappointing this can be, and we want to make it right. Please email ServiceEscalations@trueinnovations.com so our management team can review your case and assist you further. Be sure to reference your posted review in your email, and we’ll do our best to find a resolution for you. Thank you for your patience!

Jan 30, 2026
MICHAEL
4 out of 5 stars review

Good Chair. 1 flaw

Chair was easy to assemble. Chair sit very comfortable. This chair is replacing what looks like the same chair I bought from Sam's back in the 1990's . The only reason for 4 stars instead of 5 stars is the tilt feature. There is a tilt feature by screwing a knob on the seat base to either tighten the tilt or loosen the tilt, but it's useless, there is only about 1/2 inch tilt, and I have to keep continuous back pressure to retain the tilt as the seat rocks back and forth, so I am basically sitting straight up at all times. I'm going to see if I can swap the old seat base with the new base on the new chair to remedy this problem. In my mind I would think they could come up with a better idea in 30 years. If the old seat base will not swap, I unfortunately will have to return the chair, not being able to lean back is unacceptable.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the tilt function. We have a customer support team that an assist with troubleshooting as there is a knob under the seat cushion that allows for an easier recline. If that is not working, the part can be replaced as well if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 7, 2025
anonymous
2 out of 5 stars review

Not perfect

Well, the padding on the chair is great. the seat, the back and the arm rests are very comfortable. BUT - the seat front leans forward way too much . I'm probably going to keep it but see if I can somehow adjust it a bit. And it comes with a pretty bad smell that hopefully will go away.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the chair feeling like it is leaning forward. Please do not hesitate to reach out for support as we can assist with issues like this. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 9, 2025
Sams cluber
2 out of 5 stars review

Solid chair, cheap material

It is good ... for about a year ... then the warranty is over. The only problem is the material is really cheap. It has good solid construction otherwise. The cost of replacing the arms (about $30 with shipping) and seat (about $35 with shipping) is almost what a new chair costs. If I had it to do over, I think I would select a different chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing. We are sorry to hear about the condition of your chair and that it is not the best fit for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 16, 2024
Christine
5 out of 5 stars review

Verified Purchase

Comfort

Very comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your 5 star review of the Serta Mid-Back Office Chair. We're thrilled to hear that the chair meets your expectations in terms of comfort and support. If you have any questions or concerns, please don't hesitate to reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. Thank you again for your feedback, we appreciate your business!