Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.5 out of 5 stars

stars1,120 ratings456 reviews

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Showing 161-170 of 456 reviews

Feb 8, 2025

CHun

2 out of 5 stars review

Okay, but padded arm covering cracking after 6 mth

I bought this six months ago and it is a nice and comfortable chair. Unfortunately, after six months of light to moderate use, the material on the padded arms is already cracking. I assume it will continue to do so and will become too unsightly to keep before too long - because of that, I am thinking I will be returning it.

Helpful?

reply from True Customer Service

Thank you for your feedback, and we’re glad to hear you found the chair comfortable. We’re sorry to hear about the issue with the padded arms, and we understand your concern. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention. Please contact our support team so we can assist you with your purchase. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 21, 2025

CleverNickname

1 out of 5 stars review

Short seat

I have the older version of this chair and it was comfortable but falling apart after several years, so i was going to replace it with the newer version, however, the seat depth is a few inches shorter than the previous version and it made the seat too uncomfortable to keep. I like having more of my legs supported by a chair and thats not the case with this one. There was plenty of padding so that part was fine, but i couldnt stand how short the seat section was so i returned it. If you're making it through this life with less vertical reach than others, this could be the chair for you and if so, i hope you and this chair will stay together as long as possible and have lots of cherished memories together. As for me and my average height, it didnt work out and we went our separate ways. Amd if you're average height or more, I'd suggest you swipe to the next chair to save yourself some grief.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear that this chair did not work out for you. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

May 14, 2025

Veast

2 out of 5 stars review

Fabric is terrible!

The chair is very comfortable, but like most of the other reviews, the material is falling apart on the chair after just a couple months' of use in an office setting. Most of the chair's material is solid, but some of the decorative material is not even as thick as a piece of paper and is quickly getting torn apart.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair and would like a chance to assist. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 20, 2024

Kandace

1 out of 5 stars review

Chair didn't hold up for me

I usually don't leave reviews, but some may need to be informed BEFORE buying this chair. IF you use this chair 8+ hours per day, don't expect it to last past 6 months. Upholstery coming off, chair leans to the left AND leans forward (almost feel like you're going to slide out of the front of the chair). There is NO way to adjust. It went to crap 6 months after purchase. Worst office chair I've EVER wasted my money on.....

Helpful?

reply from True Customer Service

We’re sorry to hear about your experience with the chair. We always strive to offer quality products, and we truly appreciate your feedback. If you'd like to discuss potential solutions, please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com. We’d be happy to assist you and see how we can make things right. Thank you for sharing your thoughts.

Aug 31, 2024

paintednightsky

1 out of 5 stars review

Stitching split in 4 months

And the return policy is only 90 days. I am by no means overweight and have never had a chair before where the seam just split open on the chair pad like this.in my life. Usually I only need to replace when they look worn down. Must be poor reinforcement stitching. The foam was all the way out and it just clear popped open wide.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 25, 2024

3 out of 5 stars review

Great at first, 6 mo later, not so good

Great at first, 6 mo later, not so good. Arms are made with this thin fake leather that has split with time. So when I put my arms on the rest, it's is sharp/scratchy, not comfortable and distracting. Actual seat is still firm and comfortable. The chair itself wobbles a bit but didn't when I first got it.

Helpful?

reply from True Customer Service

Thank you for sharing your experience of Serta Mid- Back Office Chair. We are sorry to hear that your arm rests are not holding up as expected. Please contact our customer service team at 800-379-9773 or email us at service@trueinnovations.com so that we can place an order for a replacement to be sent to you. We look forward to getting your chair in great condition.

Nov 21, 2025

fried003

5 out of 5 stars review

solid chair @ good value

This is a fine chair for the cost. It's comfortable and supportive. The up/down mechanism works fine to set your best seat height. And very important for me -- it was easy to assemble using only one tool which was included. Unless you need something fancy, this chair is sturdy %26 functional.

Helpful?

reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that the value and quality of your chair match what you were expecting. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jul 21, 2024

5 out of 5 stars review

Verified Purchase

Love this chair

Great chair and easy to put together. (for a female)

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that you found the chair comfortable and easy to assemble. Our team is always working hard to provide our customers with a quality product that meets their needs and expectations. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair. Thanks again for your review and we look forward to serving you in the future.

Oct 15, 2024

Mary Ellen

5 out of 5 stars review

Verified Purchase

So so comfortable

Easy to assemble, so comfortable

Helpful?

reply from True Customer Service

Jan 12, 2025

Erich

5 out of 5 stars review

Verified Purchase

Soft and comfortable

Nicer than I expected. Soft and comfortable. Good chair for a home office.

Helpful?

reply from True Customer Service

Thank you for your kind review! We're thrilled to hear that the chair exceeded your expectations and that you find it soft, comfortable, and a great fit for your home office.If you have any questions or need assistance in the future, please don’t hesitate to contact our customer service team at 800-379-9773 or service@trueinnovations.com. Please be sure to reference your posted review so we can assist you more effectively. We appreciate your feedback and hope you enjoy your chair!