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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 151-160 of 1,018 reviews
Sep 26, 2024
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome Chair

Perfect chair for my husband. He is a tall man and 230 lbs. He said that is the most comfortable chair he has had in years.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Jul 22, 2025
Reviewer name: Dee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Would definitely buy again.

Easy to assemble, roomy seat, comfortable when sitting for longer periods of time. Good construction and glides easily on hard surfaces.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are very pleased to hear how much you love your chair and the roominess of the seat. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 19, 2024
Reviewer name: Office worker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Comfy on the backside

This chair has nice padding and good lumbar support. You can get a days worth of office work done if you want.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

Jul 12, 2025
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

good value

comfortable and durable. The gas lift cylinder is the failure point. I buy about one every two years. Still a good value

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you have gotten so much use out of your chair. We are sorry to hear about the gas lift, but we can always help with any issues you might be having. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 1, 2024
Reviewer name: Tina
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Office Chair

We bought this chair for my husbands work from home days. He said the chair is comfortable. His knock is that the back can’t be adjusted.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback on the Office Chair. We appreciate your honesty about the pros and cons of the chair. Please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com if we can be of assistance in the future.

Jul 30, 2026
Reviewer name: Kevin
1 out of 5 stars
1 out of 5 stars review

Worthless Junk

Absolutely the worst chair I've ever sat in. After 30 minutes I'm going back to my old chair. Back leans too far back. Sloped arm rests give no support. No neck support at all.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the comfort of the chair. We are very sorry to hear that this chair was not comfortable for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Feb 1, 2024
Reviewer name: awerk
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good Chair

I've purchased this chair for employees in our office many times. Everyone says it is comfortable. I haven't had to purchase replacements yet, so I'd say it holds up well. It's a great price and easy to put together.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.

Aug 17, 2024
Reviewer name: Jay
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Comfy Chair

easy online shopping, the app wasn't working but I was helped at pick up. Product was easy to put together but there was a small defect in the back of the chair.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement part to get your chair in great condition.

Sep 7, 2026
Reviewer name: Bobby M
4 out of 5 stars
4 out of 5 stars review

Value

Product has good value, comfortable and easy to assemble. Sits a little high of the floor for 5ft 8 Person. However, comfortable seating makes up for it!

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Jan 13, 2025
Reviewer name: kitkat
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

spend more for the quality

cheap quality for the money. I sit on the 4 bolts from the bottom of seat, not enough padding. One pad on the armrest is deformed but they still sold it.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

We appreciate you taking the time to share your experience with the chair. We’re sorry to hear that the quality didn’t meet your expectations and that you’re experiencing issues with the padding and armrest. Your feedback is valuable to us as we strive to improve the quality of our products.Our customer service team would like to assist you further to address these concerns. Please reach out to us at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review when contacting us so we can provide the best support possible. Thank you for bringing this to our attention.