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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
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4.5 out of 5 stars
stars
1,491 ratings590 reviews
  1. 5 stars75% (1,112)
  2. 4 stars13% (199)
  3. 3 stars5% (69)
  4. 2 stars3% (42)
  5. 1 star5% (69)

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Showing 151-160 of 590 reviews
May 17, 2026
130Mech
2 out of 5 stars review

Needed to have better designs or quality control

The quality on this chair is rather cheap. Assembly instructions were clear and didn't have any issues while assembling, probably one of the few positive things of this chair. Anyways, I've had it for about 2 months, and already it is squeaking, makes noises, and one of the armrests are loose, although I'm not sure why or how as I'm well under the weight limit. I've had it on a plastic mat, so it hasn't been exposed to any uneven weight distribution. Really disappointing overall. If you're looking to spend time in this chair, I'd pass, as you get what you pay for. If you need a cheap chair to simply look at to fill a room, then you can't go wrong. BUT if you want to actually use it to do office work, look elsewhere.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problems you are describing regarding the noise issue and arm height. We have a customer support team that can help if you are interested. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 15, 2026
Gary
1 out of 5 stars review

Comfortable if it holds up

I purchased two of these. In the store as well as the first few weeks they were good chairs. The first chair that I started having problems with was the one I gave to my daughter. At about 6 weeks after the purchase the seat just exploded. The leather started splitting, and within a couple days it was unusable. I returned the chair, and that one did the some thing. Her usage of this chair was four to five days a week up to 12 hours a day. The chair I purchased for myself just took longer because my usage was less. It started spliting and I made patches of the leather. Today is the day I will purchase a new chair, but not leather. The leather on these chairs is bonded leather. My suggestion is avoid any furniture from Serta with bonded leather.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials. We are sorry to hear about the conditions of your chairs and are here to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 20, 2026
Liz
1 out of 5 stars review

Not it

It was a great chair to start off but does not hold off after a year. I work from home so i use this daily during the weekdays. Fell apart within a year. The cushion is destroyed and the spring came out. I cover it with a blanket to get more use out of it. Sams please offer an ergonomic chair that will last.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the cushion. We are very sorry to hear about the condition of your chair and have a customer support team that can assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 26, 2025
CrystalBluHou
5 out of 5 stars review

Verified Purchase

Game like a Boss- Manager Style

Great gaming chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are so pleased to hear that you love the chair so much and find it as versatile and comfortable as a gaming chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 13, 2025
Jay
5 out of 5 stars review

Verified Purchase

Fine

Bargan

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re glad to hear that you are happy with your chair. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Oct 5, 2025
Gary
5 out of 5 stars review

Verified Purchase

Chair

Good chair

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re very pleased to know that this chair is a five-star quality item for you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 25, 2025
Lex
4 out of 5 stars review

Verified Purchase

Office chair

It’s great for the price

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are happy that this chair met your expectations. Please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 16, 2025
Rooster
5 out of 5 stars review

Verified Purchase

Chair

Works great

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are ecstatic to hear that you love the chair and it works exactly as you need it to. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Aug 9, 2025
Kamal singh Heer
5 out of 5 stars review

Verified Purchase

Good than i buy earlier.

Comfortable

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you find your chair so comfortable. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2025
MW
4 out of 5 stars review

Verified Purchase

Bonded leather, ugh

Bonded leather, ugh

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to give us your thoughts. We value your opinion and are reviewing your feedback regarding the bonded leather. If you need additional service on your chair, please do not hesitate to reach out for support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.