Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for

Serta Mid-Back Office Chair With Mesh Accents And Memory Foam

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4.5 out of 5 stars

stars1,120 ratings456 reviews

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Showing 121-130 of 456 reviews

Apr 12, 2025

JAH

3 out of 5 stars review

Verified Purchase

A three star chair !

For the price it is a OK chair.

Helpful?

reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. We are happy that your chair is what you need for what you were looking for. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Apr 15, 2026

Gary

1 out of 5 stars review

Comfortable if it holds up

I purchased two of these. In the store as well as the first few weeks they were good chairs. The first chair that I started having problems with was the one I gave to my daughter. At about 6 weeks after the purchase the seat just exploded. The leather started splitting, and within a couple days it was unusable. I returned the chair, and that one did the some thing. Her usage of this chair was four to five days a week up to 12 hours a day. The chair I purchased for myself just took longer because my usage was less. It started spliting and I made patches of the leather. Today is the day I will purchase a new chair, but not leather. The leather on these chairs is bonded leather. My suggestion is avoid any furniture from Serta with bonded leather.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the materials. We are sorry to hear about the conditions of your chairs and are here to assist if you are interested. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 26, 2024

Linda

5 out of 5 stars review

Verified Purchase

Awesome Chair

Perfect chair for my husband. He is a tall man and 230 lbs. He said that is the most comfortable chair he has had in years.

Helpful?

reply from True Customer Service

Thank you for sharing your positive experience with our office chair. We are thrilled to hear that it has met your expectations in terms of comfort and quality. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please contact us at 800-379-9773 or service@trueinnovations.com if you need assistance with your chair.

Sep 19, 2024

Office worker

5 out of 5 stars review

Verified Purchase

Comfy on the backside

This chair has nice padding and good lumbar support. You can get a days worth of office work done if you want.

Helpful?

reply from True Customer Service

Thank you for taking the time to leave a review. We appreciate your purchase and love the feedback because we are always looking to improve our products based on what the customers want! Please let us know if you need assistance in the future at service@trueinnovations.com or 800-379-9773.

May 10, 2026

Susan H

5 out of 5 stars review

Support in all the right places.

I was on the fence about investing in a new office chair but I'm so glad I did! This chair is amazing. You don't know the support you are missing until you upgrade. Your body will thank you at the end of the day.

Review from Living Style Group

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Jan 13, 2025

kitkat

2 out of 5 stars review

Verified Purchase

spend more for the quality

cheap quality for the money. I sit on the 4 bolts from the bottom of seat, not enough padding. One pad on the armrest is deformed but they still sold it.

Helpful?

reply from True Customer Service

We appreciate you taking the time to share your experience with the chair. We’re sorry to hear that the quality didn’t meet your expectations and that you’re experiencing issues with the padding and armrest. Your feedback is valuable to us as we strive to improve the quality of our products.Our customer service team would like to assist you further to address these concerns. Please reach out to us at 800-379-9773 or service@trueinnovations.com. Be sure to reference your posted review when contacting us so we can provide the best support possible. Thank you for bringing this to our attention.

Jan 19, 2024

Danielle Sumpman

5 out of 5 stars review

Verified Purchase

Amazing chair, very happy with this purchase

This chair is great! We use it for our desk and also when we game & it helps our backs so much!! We are so happy with this purchase and are considering buying a second chair

Helpful?

reply from True Customer Service

We greatly appreciate your positive feedback regarding Serta's Office Chair. It's wonderful to hear that the chair has met your expectations. We take pride in providing our customers with top-quality products and are delighted to have been able to contribute to your comfort while you game. Your review means a lot to us, and we look forward to providing you with excellent service in the future. Please reach out to our service team at service@trueinnovations.com or 800-379-9773 if you need assistance with your chair. We appreciate your purchase, thank you for being a valued customer.

Jan 12, 2024

MattF

5 out of 5 stars review

Verified Purchase

Nice chair

Great price for a comfortable office chair. The materials seem to be high quality. Assembly was easy enough with the supplied hardware and tools. The padding is very comfortable with good support.

Helpful?

reply from True Customer Service

Feb 29, 2024

Sace

4 out of 5 stars review

Verified Purchase

Good chair

Quality material is why I rated it at 4. Would have been higher, but the chair sits a little forward. Get what you pay for version, there aren’t any levers to adjust it. All in all, good chair. Would buy again.

Helpful?

reply from True Customer Service

Thank you for your review of Serta Mid-Back Office Chair, Sace. We are sorry to hear that the chair sits at an uncomfortable angle. Please feel free to contact our customer service department at 800-379-9773 or service@trueinnovations.com if you think you may need replacement parts to adjust the angle of the chair.

Aug 17, 2024

Jay

4 out of 5 stars review

Verified Purchase

Comfy Chair

easy online shopping, the app wasn't working but I was helped at pick up. Product was easy to put together but there was a small defect in the back of the chair.

Helpful?

reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement part to get your chair in great condition.