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Customer reviews for Serta Mid-Back Office Chair With Mesh Accents And Memory Foam for
Serta Mid-Back Office Chair With Mesh Accents And Memory Foam
4.6 out of 5 stars
stars
2,590 ratings1,018 reviews
  1. 5 stars75% (1,949)
  2. 4 stars15% (399)
  3. 3 stars4% (108)
  4. 2 stars2% (53)
  5. 1 star3% (81)

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Showing 101-110 of 1,018 reviews
Dec 11, 2023
Reviewer name: Department Manager
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Serta Office Chair

Best chair you can find anywhere for the price. I prefer high back chairs but this one is a "Serta" and is very comfortable. So pleased with the chair I now own three total (Office, Home office, Wife's craft room)

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to leave a positive review of the Serta Mid-Back Office Chair. We're thrilled to hear that you found this chair to be a great value for the price and that it was comfortable enough to purchase three total chairs! We strive to provide our customers with high-quality and comfortable products that meet their unique needs. It's wonderful to hear that this chair has exceeded your expectations. If you have any questions or concerns in the future, please feel free to contact our customer service team at 800-379-9773 or service@trueinnovations.com.

Jun 23, 2026
Reviewer name: Norman
4 out of 5 stars
4 out of 5 stars review

Nice price for Serta. Tilt doesn't work!

Great chair for the price. Cons: The chair will not tilt backwards, although we followed the instructions. The seat part makes it feel as though I'm slipping forward. Also, the seat feels uneven. I don't work at the computer all day, therefore I will keep it. If Serta would instruct how to get it to tilt, I would appreciate it, even though that doesn't even out the cushion.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding the tilt function. Please note, there are function instructions at the end of the assembly booklet, but we can also help troubleshoot as well as needed. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 9, 2026
Reviewer name: Alayne G
5 out of 5 stars
5 out of 5 stars review

Comfortable Serra Office Chair

I don’t Rea have an office but I do have a desktop computer and this chair is very comfortable. It makes working at the computer more bearable. The only fault would be that it could have a taller back so when tilting back a person can rest their head.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Sep 8, 2026
Reviewer name: ChairConnoisseur
2 out of 5 stars
2 out of 5 stars review

Good chair for the price but lots of nuances

Overall, for the price, the chair is by no means bad, but it simply does not work for me. I can possibly see this chair working for someone on the smaller and shorter side. When fully sitting in the chair and leaning back, it is a great chair with no complaints. However, the reality is that I spend maybe 10% of the time in the chair in that position, mainly when watching a video or something that does not require me to be active on the computer. When sitting in the chair upright, it feels like the chair is angled downward and I have to catch myself and hold my self with my feet, possibly due to the overly cushioned front. Also, my body is quite wide, and I can't always spread my legs out the way I'd like due to the armrests. This wouldn't have been an issue if they were actually adjustable, but you can't even get rid of them because they're integral to the structure of the back piece, because the bolts lock the armrests and back piece together for stability. Will be returning.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for your feedback. Our customers’ comments and feedback are very important to us, as we are always looking to improve our products to better serve you. Please do not hesitate to reach out if you ever need support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 12, 2026
Reviewer name: Bryan N
4 out of 5 stars
4 out of 5 stars review

Great for the price

I just finished putting this office chair together and assembly was a breeze - well machined parts, wrapped with care, and well written, easy to follow instructions. The chair itself feels comfortable sitting in it right now, although I suspect the seat may begin to feel a little hard after a full day’s work.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
Jan 29, 2025
Reviewer name: Scott KY
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Decent chair for the price.

I wanted an inexpensive office chair and this chair fits that. It’s not the most comfortable chair but it’ll do. It looks nice enough. Sam’s offers other more comfortable chairs that look better BUT the finish on those chairs eventually start flaking off. If this one starts flaking at some point, at least I didn’t spend a lot. I’ve thrown away many office chairs. Buying a real leather office chair is very expensive these days. I paid $79 plus tax.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are here to help support you with your purchase. Please do no hesitate to contact us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 13, 2026
Reviewer name: Cheryl W
5 out of 5 stars
5 out of 5 stars review

Great Chair

Great office chair! It was easy to assemble, looks great, and is surprisingly comfortable. The supportive cushioning and adjustable features make it easy to find the right position. It feels sturdy, rolls smoothly, and provides excellent back support. I’m very happy with my purchase and would definitely recommend it.

Review from Living Style Group
Helpful?2VORESHV2JMC15252455294
May 1, 2024
Reviewer name: Loki
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Chair

This was a solid purchase for the price. I needed a new office chair, and this chair was perfect. The price was right. It is very comfortable. I cannot comment on how easy it was to put it together, but my wife said it was fairly easy and not complicated. I would recommend this chair to anyone who would ask me.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Hello Loki, thank you for your positive review of Serta Mesh Accent Office Chair. We are so happy to hear that your wife was able to assemble the chair with no problems, and that it is comfortable for you to use daily. Please let us know if you need any assistance with your chair at 800-379-9773 or service@trueinnovations.com. Thank you for being a valued customer.

Apr 17, 2024
Reviewer name: RonJon
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best chair I bought for the price point.

I love this chair, this is my second purchase because I loved my first that i needed another for my home office. The first one I bought was several years ago and it's still holding up and just as comfortable. Great price point as well, is recommend this chair to anyone looking for value and quality.

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you, RonJon, for your positive review about the Serta Mid-Back Office Chair. We're thrilled to hear that you love the chair so much that you had to purchase a second one for your home office. It's great to know that the first one you bought several years ago is still holding up and just as comfortable. We appreciate your recommendation to anyone looking for value and quality. If you have any further questions or concerns, please do not hesitate to contact us at 800-379-9773 or service@trueinnovations.com.

Feb 6, 2024
Reviewer name: Charm
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best cushion for my bottom

It is very comfortable. My bottom not aching. I used to have to sit on pillows and my bottom still used to hurt cheeks were numb. I no longer have to sit on pillows nor does my bottom hurt because Serta cushion is just right for my bottom. Thank you, Serta for having the best cushion for me!

Helpful?2VORESHV2JMC15252455294
reply from True Customer Service

Thank you for taking the time to provide a product review. Our customers' comments and feedback on our products are very important to us, and we’re happy to hear that you like the product. Please don't hesitate to contact us if you ever need assistance by calling us at 800-379-9773 or emailing service@trueinnovations.com.